RA-01-1327 – Incorrect Installation of the Passenger Airbag – 2018-2019 Aston Martin DB11 Coupe, Volante & 2019 Vantage & DBS Superleggera Coupe

November 12, 2019 NHTSA CAMPAIGN NUMBER: 19V806000

Improperly Tightened Air Bag Fasteners

In the event of a crash necessitating passenger air bag deployment, the air bag may not deploy properly, increasing the risk of injury.

 

NHTSA Campaign Number: 19V806

Manufacturer Aston Martin The Americas

Components AIR BAGS

Potential Number of Units Affected 17

 

Summary

Aston Martin The Americas (Aston Martin) is recalling certain 2018-2019 DB11 Coupe and Volante and 2019 Vantage and DBS Superleggera Coupe vehicles. The locking nut fasteners on the passenger air bag may not be tightened properly.

 

Remedy

Aston Martin will notify owners, and dealers will inspect the air bag fasteners, tightening them as necessary, free of charge. The recall began December 11, 2019. Owners may contact Aston Martin customer service at 1-866-278-6661. Aston Martin’s number for this recall is RA-01-1327.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Aston Martin has a Recall

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SAFETY  RECALL  ACTION 

Reference number:	RA-01-1327	Issued: 13 November, 2019
Subject:	Incorrect Installation of the Passenger Airbag
Model(s):	DB11, Vantage (19MY), DBS Superleggera
VIN Range:	Refer to the separately published list of Vehicle Identification Numbers (VINs)
Applicable to:	All Dealers
Distribute to:	After Sales Manager	Warranty Staff
	Executive Manager	Technician(s)
	Service Manager	Parts Staff
	Sales Manager

Attached Documents: 

• Appendix A – Table that Shows the Quantities of Affected Vehicles
• Appendix B – Copy of the Owner Notification letter for vehicles in RA-01-1327
• Appendix C – Copy of the Change of Keeper or Address

 

Reason for this Safety Recall Action (NHTSA Reference [TBC])

Aston Martin has decided that a defect which relates to motor vehicle safety exists on some DB11, Vantage and DBS Superleggera models manufactured between August 2017 and December 2018.

On the affected vehicles, it is possible the locking nuts that attach the passenger airbag to the instrument panel (IP) are not torqued to the correct specification.

To correct this problem, do the Workshop Procedure given in this document to inspect the locking nuts, and if necessary, make sure they are torqued correctly.

The full list of VINs for the affected vehicles are attached to this Safety Recall Action document.

 

Legal Requirements

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. Failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time , the owner may be entitled to an identical or reasonable equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these difficult solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copies of the letters that are being sent to Owners, the Owners are being instructed to contact Aston Martin Customer Service if their Dealer does not correct the condition within three (3) days of the mutually agreed upon service date. If the condition is not corrected within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

 

Communications

We will write to every owner directly to tell them about this Safety Recall Action. The customer letter and the “Change of Keeper or Address” form will be attached to this Safety Recall Action.

When the Owner calls to make an appointment, briefly describe the repair which will be done to the Owner’s vehicle and fully explain the reason for this work. Tell the owner that the repair will be done at no cost to them.

 

Service Reception Desk – Checks you must do before you book the vehicle in.

When you make a reservation for a Customer that you confirm the name and contact details are correct in Aston Martin’s records. To do this, please do the steps that follow:

1. Enter the vehicle’s 6-digit chassis number into DCS (amdealers.com) and click “Validate” (refer to Figure 1).

Figure 1

 

2. Make sure that the vehicle details are correct. If the current owner is correct, no action is necessary.

3. Make sure that the Customer name is correct. If the data is correct, then no action is necessary.

4. To update the Customer detail s, use the search feature to find the customer in your Synergy database (refer to Figure 2).

Figure 2

 

Note: The Customer record and updated details must have been entered into Synergy before you try to transfer the ownership in DCS. 

 

5. If the correct Customer shows, click “confirm”.

6. If the correct Customer details do not show, click “add new”.

 

Before you start work

Log on to the Online Dealer Warranty (ODW) system. Do the steps that follow:

7. Select the Warranty Live screen (Outstanding Campaigns Status).

8. Download the VIN list from DCS and do a check of the VINs in your control.

9. Find out if there are other open Service Actions (SAs) or Recall Actions (RAs) for the vehicles in the list.

10. List the SAs and RAs and plan the work so that the Owner only needs to come to your Dealership once.

Note: The ODW system operates in real-time. Thus, the online condition shows only the newest Dealer Warranty Claim submissions.

 

Workshop Procedure

This Workshop Procedure has two parts:

• Part A: Inspection
• Part B: Torque the Locking Nuts to the Correct Specification

 

Part A: Inspection 

Note: A left-hand drive D811 is illustrated. The same procedure applies to Vantage and DBS Superleggera. 

1. Remove the passenger side bottom panel for the IP (refer to Workshop Manual procedure 12.DV ).

2. Remove the two screws that attach the duct for the door (refer to Figure 3).

Figure 3

 

3. Remove the duct for the door (refer to Figure 4).

Figure 4

 

4. Use a fibre-optic camera to inspect the seven locking nuts that are accessible in the locations shown (refer to Figure 5).

Note: There are eight locking nuts in total, but one locking nut is not visible (refer to the red arrow).

Figure 5

 

5. If any of the locking nuts are not installed correctly (refer to Figure 6) go to Part B: Torque the Locking Nuts to the Correct Specification.

Figure 6

 

6. If all the locking nuts have been installed correctly (refer to Figure 7) go to step

Figure 7

 

7. Install the duct for the door (refer to Figure 4).

8. Install the two screws that attach the duct for the door (refer to Figure 3).

9. Install the passenger side bottom panel for the IP (refer to Workshop Manual procedure 12.DV).

 

Part B: Torque the Locking Nuts to the Correct Specification 

1. Remove the front evaporator and heater assembly (refer to Workshop Manual procedure 03 .AH ).

WARNING: IF A LOCKING NUT IS MISSING, INSTALL  A NEW  LOCKING  NUT  WITH  THE  PART  NUMBER GIVEN IN THE PART DATA. IF YOU DO NOT USE THE CORRECT PART, IT IS POSSIBLE THAT THE AIRBAG WILL NOT BE ATTACHED CORRECTLY IN THE EVENT OF AN ACCIDENT  AND NOT DEPLOY CORRECTLY. 

2. Torque the eight locking nuts that attach the passenger airbag to the IP to 6.5 Nm.

3. Install the front evaporator and heater assembly (refer to Workshop Manual procedure 12.03.AH).

Note: Do not do Workshop Manual procedure 01.12.BK. 

4. Install the duct feed for the door (refer to Figure 4).

5. Install the two screws that attach the duct feed for the door (refer to Figure 3).

6. Install the right side end cover for the IP (refer to Workshop Manual procedure 12.BK).

Note: New clips and fixings used to complete this procedure can be claimed for in the Warranty claim form.

 

Part Data

Description	Part Number	Quantity
M6x1.00 Locking Nut	703163	8

 

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[[ Date DD Month, YYYY]
[Customer Name]
[Customer Address 1]
[Customer Address 2]
[Customer City/County]
[Customer Country]

 

IMPORTANT SAFETY RECALL NOTICE

NHTSA Recall

 

This notice applies to your vehicle: [[INSERTVIN]

 

Dear [ Customer]

Safety Recall Action RA-01-1327 – Incorrect Installation of the Passenger Airbag

 

REASON FOR THIS RECALL ACTION

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Aston Martin has decided that a defect which relates to motor vehicle safety exists on a range of vehicles that were manufactured from August 2017 until December 2018.

On the affected vehicles, it is possible that the passenger airbag fixings may not be torqued to the correct specification.

The defect may cause the airbag to not deploy correctly. The models affected are:

• DB11 (Coupe and Volante)
• DBS Superleggera (Coupe)
• Vantage

 

WHAT WE WILL DO

We will examine the passenger airbag fixings, and if necessary apply the correct torque values to the fixing to make sure that the passenger airbag is secured correctly.

 

WHAT YOU SHOULD DO

Please contact your Aston Martin dealer as soon as possible to arrange a date for the repair. They will be able to fully explain why this Recall Action is necessary. Instructions for making this correction have been sent to your dealer. The labour time necessary to complete this service correction is a maximum of 13 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.

Your Aston Martin dealer is best equipped to obtain parts and provide the service to make sure that your vehicle is corrected as promptly as possible. If, how ever you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date, or within three days, we recommend that you contact Aston Martin Customer Service by calling 1-888- 923-9988.

If after contacting your dealer and Aston Martin Customer Services, you are still not able to have the safety defect remedied without charge and within a reasonable time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov.

 

IF YOU NO LONGER THE VEHICLE

If you have sold or traded your vehicle, please tell us by completing the enclosed Change of Keeper form and returning it to us.

Federal regulations require that any lessor receiving this notice must forward a copy of lessee within ten
days.

We are cause inconvenience with this Recall Action. However, this action has been taken in the interest of your safety and continued satisfaction with our products.

Yours sincerely

 

Andrew West

Director of Client Services
Aston Martin Lagonda Limited

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4 Affected Products

Vehicles

MAKE	MODEL	YEAR
ASTON MARTIN	DB11	2018-2019
ASTON MARTIN	DBS SUPERLEGGERA	2019
ASTON MARTIN	VANTAGE	2019

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8 Associated Documents

Recall Quarterly Report #1, 2019-4

RCLQRT-19V806-9843.PDF 211.137KB

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Recall Acknowledgement

RCAK-19V806-6159.pdf 244.203KB

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Recall Quarterly Report #2, 2020-1

RCLQRT-19V806-3233.PDF 211.237KB

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Defect Notice 573 Report

RCLRPT-19V806-8024.PDF 216.509KB

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Recall 573 Report

RCLRPT-19V806-2353.PDF 216.594KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19V806-7922.pdf 901.667KB

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Owner Notification Letter(Part 577)

RCONL-19V806-1263.pdf 152.213KB

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Recall 573 Report – Warranty Information Added

RCLRPT-19V806-7404.PDF 216.594KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V806&docType=RCL

 

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Last update on 2020-06-05 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-06-05 / Affiliate links / Images from Amazon Product Advertising API