RA-01-1327 – Incorrect Installation of the Passenger Airbag – 2018-2019 Aston Martin DB11 Coupe, Volante & 2019 Vantage & DBS Superleggera Coupe

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November 12, 2019 NHTSA CAMPAIGN NUMBER: 19V806000

Improperly Tightened Air Bag Fasteners

In the event of a crash necessitating passenger air bag deployment, the air bag may not deploy properly, increasing the risk of injury.

 

NHTSA Campaign Number: 19V806

Manufacturer Aston Martin The Americas

Components AIR BAGS

Potential Number of Units Affected 17

 

Summary

Aston Martin The Americas (Aston Martin) is recalling certain 2018-2019 DB11 Coupe and Volante and 2019 Vantage and DBS Superleggera Coupe vehicles. The locking nut fasteners on the passenger air bag may not be tightened properly.

 

Remedy

Aston Martin will notify owners, and dealers will inspect the air bag fasteners, tightening them as necessary, free of charge. The recall began December 11, 2019. Owners may contact Aston Martin customer service at 1-866-278-6661. Aston Martin’s number for this recall is RA-01-1327.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Aston Martin has a Recall

 


SAFETY  RECALL  ACTION 

Reference number: RA-01-1327 Issued: 13 November, 2019
Subject: Incorrect Installation of the Passenger Airbag
Model(s): DB11, Vantage (19MY), DBS Superleggera
VIN Range: Refer to the separately published list of Vehicle Identification Numbers (VINs)
Applicable to: All Dealers
Distribute to: After Sales Manager Warranty Staff
Executive Manager Technician(s)
Service Manager Parts Staff
Sales Manager

 

Attached Documents: 

  • Appendix A – Table that Shows the Quantities of Affected Vehicles
  • Appendix B – Copy of the Owner Notification letter for vehicles in RA-01-1327
  • Appendix C – Copy of the Change of Keeper or Address

 

Reason for this Safety Recall Action (NHTSA Reference [TBC])

Aston Martin has decided that a defect which relates to motor vehicle safety exists on some DB11, Vantage and DBS Superleggera models manufactured between August 2017 and December 2018.

On the affected vehicles, it is possible the locking nuts that attach the passenger airbag to the instrument panel (IP) are not torqued to the correct specification.

To correct this problem, do the Workshop Procedure given in this document to inspect the locking nuts, and if necessary, make sure they are torqued correctly.

The full list of VINs for the affected vehicles are attached to this Safety Recall Action document.

 

Legal Requirements

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. Failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time , the owner may be entitled to an identical or reasonable equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these difficult solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copies of the letters that are being sent to Owners, the Owners are being instructed to contact Aston Martin Customer Service if their Dealer does not correct the condition within three (3) days of the mutually agreed upon service date. If the condition is not corrected within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

 

Communications

We will write to every owner directly to tell them about this Safety Recall Action. The customer letter and the “Change of Keeper or Address” form will be attached to this Safety Recall Action.

When the Owner calls to make an appointment, briefly describe the repair which will be done to the Owner’s vehicle and fully explain the reason for this work. Tell the owner that the repair will be done at no cost to them.

 

Service Reception Desk – Checks you must do before you book the vehicle in.

When you make a reservation for a Customer that you confirm the name and contact details are correct in Aston Martin’s records. To do this, please do the steps that follow:

  1. Enter the vehicle’s 6-digit chassis number into DCS (amdealers.com) and click “Validate” (refer to Figure 1).

Enter the vehicle's 6-digit chassis numberFigure 1

 

  1. Make sure that the vehicle details are correct. If the current owner is correct, no action is necessary.
  1. Make sure that the Customer name is correct. If the data is correct, then no action is necessary.
  1. To update the Customer detail s, use the search feature to find the customer in your Synergy database (refer to Figure 2).

search featureFigure 2

 

Note: The Customer record and updated details must have been entered into Synergy before you try to transfer the ownership in DCS. 

 

  1. If the correct Customer shows, click “confirm”.
  1. If the correct Customer details do not show, click “add new”.

 

Before you start work

Log on to the Online Dealer Warranty (ODW) system. Do the steps that follow:

  1. Select the Warranty Live screen (Outstanding Campaigns Status).
  1. Download the VIN list from DCS and do a check of the VINs in your control.
  1. Find out if there are other open Service Actions (SAs) or Recall Actions (RAs) for the vehicles in the list.
  1. List the SAs and RAs and plan the work so that the Owner only needs to come to your Dealership once.

Note: The ODW system operates in real-time. Thus, the online condition shows only the newest Dealer Warranty Claim submissions.

 

Workshop Procedure

This Workshop Procedure has two parts:

  • Part A: Inspection
  • Part B: Torque the Locking Nuts to the Correct Specification

 

Part A: Inspection 

Note: A left-hand drive D811 is illustrated. The same procedure applies to Vantage and DBS Superleggera. 

  1. Remove the passenger side bottom panel for the IP (refer to Workshop Manual procedure 12.DV ).
  1. Remove the two screws that attach the duct for the door (refer to Figure 3).

two screwsFigure 3

 

  1. Remove the duct for the door (refer to Figure 4).

duct for the doorFigure 4

 

  1. Use a fibre-optic camera to inspect the seven locking nuts that are accessible in the locations shown (refer to Figure 5).

Note: There are eight locking nuts in total, but one locking nut is not visible (refer to the red arrow).

inspect the seven locking nutsFigure 5

 

  1. If any of the locking nuts are not installed correctly (refer to Figure 6) go to Part B: Torque the Locking Nuts to the Correct Specification.

Torque the Locking NutsFigure 6

 

  1. If all the locking nuts have been installed correctly (refer to Figure 7) go to step

locking nuts have been installed correctlyFigure 7

 

  1. Install the duct for the door (refer to Figure 4).
  1. Install the two screws that attach the duct for the door (refer to Figure 3).
  1. Install the passenger side bottom panel for the IP (refer to Workshop Manual procedure 12.DV).

 

Part B: Torque the Locking Nuts to the Correct Specification 

  1. Remove the front evaporator and heater assembly (refer to Workshop Manual procedure 03 .AH ).

WARNING: IF A LOCKING NUT IS MISSING, INSTALL  A NEW  LOCKING  NUT  WITH  THE  PART  NUMBER GIVEN IN THE PART DATA. IF YOU DO NOT USE THE CORRECT PART, IT IS POSSIBLE THAT THE AIRBAG WILL NOT BE ATTACHED CORRECTLY IN THE EVENT OF AN ACCIDENT  AND NOT DEPLOY CORRECTLY. 

  1. Torque the eight locking nuts that attach the passenger airbag to the IP to 6.5 Nm.
  1. Install the front evaporator and heater assembly (refer to Workshop Manual procedure 12.03.AH).

Note: Do not do Workshop Manual procedure 01.12.BK. 

  1. Install the duct feed for the door (refer to Figure 4).
  1. Install the two screws that attach the duct feed for the door (refer to Figure 3).
  1. Install the right side end cover for the IP (refer to Workshop Manual procedure 12.BK).

Note: New clips and fixings used to complete this procedure can be claimed for in the Warranty claim form.

 

Part Data

Description Part Number Quantity
M6x1.00 Locking Nut 703163 8

 

Warranty Data

Procedure and Labour Time

Tier A: DB11 V8 Coupe

Description Labour Time
inspection 0.85
Inspection and Torque the Locking Nuts for the Passenger Airbag 12.3

 

Tier B: DB11 V8 Volante

Description Labour Time
inspection 0.85
Inspection and Torque the Locking Nuts for the Passenger Airbag 12.00

 

Tier C: DB11 V12

Description Labour Time
inspection 0.85
Inspection and Torque the Locking Nuts for the Passenger Airbag 12.80

 

Tier D: DBS Superleggera

Description Labour Time
inspection 0.85
Inspection and Torque the Locking Nuts for the Passenger Airbag 12.85

 

Tier E: Vantage (19MY)

Description Labour Time
Inspection 1.60
Inspection and Torque the Locking Nuts for the Passenger Airbag 12.50

 


Appendix A – Table that Shows the Quantities of Affected Vehicles in the US Market 

Model Registered & AMLNA Fleet (RA-01-1327) Port & Dealer Not Registered (QN-01-1327) Build Range (MM/YY)
DB11 11 1 08/17 to 10/18
Vantage 3 0 06/18 to 11/18
DBS Superleggera 1 1 1 2/18 to 12/18
TOTAL 15 2

 

Please Note: 

When you have completed this Safety Recall Action, make sure that you make an entry in Section A of the Vehicle Owner’s Guide to show that the procedure is completed.

 


 

[[ Date DD Month, YYYY]
[Customer Name]
[Customer Address 1]
[Customer Address 2]
[Customer City/County]
[Customer Country]

 

IMPORTANT SAFETY RECALL NOTICE

NHTSA Recall

 

This notice applies to your vehicle: [[INSERTVIN]

 

Dear [ Customer]

Safety Recall Action RA-01-1327 – Incorrect Installation of the Passenger Airbag

 

REASON FOR THIS RECALL ACTION

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Aston Martin has decided that a defect which relates to motor vehicle safety exists on a range of vehicles that were manufactured from August 2017 until December 2018.

On the affected vehicles, it is possible that the passenger airbag fixings may not be torqued to the correct specification.

The defect may cause the airbag to not deploy correctly. The models affected are:

  • DB11 (Coupe and Volante)
  • DBS Superleggera (Coupe)
  • Vantage

 

WHAT WE WILL DO

We will examine the passenger airbag fixings, and if necessary apply the correct torque values to the fixing to make sure that the passenger airbag is secured correctly.

 

WHAT YOU SHOULD DO

Please contact your Aston Martin dealer as soon as possible to arrange a date for the repair. They will be able to fully explain why this Recall Action is necessary. Instructions for making this correction have been sent to your dealer. The labour time necessary to complete this service correction is a maximum of 13 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.

Your Aston Martin dealer is best equipped to obtain parts and provide the service to make sure that your vehicle is corrected as promptly as possible. If, how ever you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date, or within three days, we recommend that you contact Aston Martin Customer Service by calling 1-888- 923-9988.

If after contacting your dealer and Aston Martin Customer Services, you are still not able to have the safety defect remedied without charge and within a reasonable time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.

 

IF YOU NO LONGER THE VEHICLE

If you have sold or traded your vehicle, please tell us by completing the enclosed Change of Keeper form and returning it to us.

Federal regulations require that any lessor receiving this notice must forward a copy of lessee within ten
days.

We are cause inconvenience with this Recall Action. However, this action has been taken in the interest of your safety and continued satisfaction with our products.

Yours sincerely

 

Andrew West

Director of Client Services
Aston Martin Lagonda Limited

 


ASTON MARTIN THE AMERICAS

 

December 5, 2019

IMPORTANT SAFETY RECALL NOTICE

NHTSA Recall 19V-806

 

This notice applies to your vehicle:

Dear

Safety Recall Action RA-OI-1327 — Incorrect Installation of the Passenger Airbag

 

REASON FOR THIS RECALL ACTION

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Aston Martin has decided that a defect which relates to motor vehicle safety exists in certain vehicles that were manufactured from August 2017 through December 2018.

On the affected vehicles, it is possible that the passenger airbag fasteners may not be tightened to the correct torque specification.

This defect may cause the airbag to not deploy correctly, increasing the risk of injury during a crash.

The models affected are:

  • 2018-2019 DBII (Coupe and Volante)
  • 2019 DBS Superleggera (Coupe)
  • 2019 Vantage

 

WHAT WE WILL DO

We will examine the passenger airbag fasteners and, retighten them if necessary to make sure that the passenger airbag is secured correctly. This will be performed free of charge.

 

WHAT YOU SHOULD DO

Please contact your Aston Martin dealer as soon as possible to arrange a date for the repair. They will be able to fully explain why this Recall Action is necessary. Instructions for making this correction have been sent to your dealer. The labour time necessary to complete this service correction is a maximum of 13 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.

Your Aston Martin dealer is best equipped to obtain parts and provide the service to make sure that your vehicle is corrected as promptly as possible. If, however you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date, or within three days, we recommend that you contact Aston Martin Customer Service by calling 1-866278-6661.

If after contacting your dealer and Aston Martin Customer Services, you are still not able to have the safety defect remedied without charge and within a reasonable time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.

 

IF YOU NO LONGER OWN THE VEHICLE

If you have sold or traded your vehicle, please tell us by completing the enclosed Change of Keeper form and returning it to us.

Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

We are sorry to cause inconvenience with this Recall Action. However, this action has been taken in the interest of your safety and continued satisfaction with our products.

Yours sincerely

 

Scott Kinnear
After Sales Manager
Aston Martin the Americas

 


4 Affected Products

Vehicles

MAKE MODEL YEAR
ASTON MARTIN DB11 2018-2019
ASTON MARTIN DBS SUPERLEGGERA 2019
ASTON MARTIN VANTAGE 2019

 


10 Associated Documents

Recall Quarterly Report #1, 2019-4

RCLQRT-19V806-9843.PDF 211.137KB

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Recall Acknowledgement

RCAK-19V806-6159.pdf 244.203KB

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Recall Quarterly Report #2, 2020-1

RCLQRT-19V806-3233.PDF 211.237KB

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Defect Notice 573 Report

RCLRPT-19V806-8024.PDF 216.509KB

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Recall 573 Report

RCLRPT-19V806-2353.PDF 216.594KB

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Manufacturer Notices(to Dealers,etc)

RCMN-19V806-7922.pdf 901.667KB

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V806-0295.PDF 211.321KB

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Owner Notification Letter(Part 577)

RCONL-19V806-1263.pdf 152.213KB

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Recall 573 Report – Warranty Information Added

RCLRPT-19V806-7404.PDF 216.594KB

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Recall Quarterly Report #4, 2020-3

RCLQRT-19V806-3521.PDF 211.429KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V806&docType=RCL

 


 

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  • 🚌【ABS OBD2 SCANNER】:The FX2000 diagnostic scanner for all vehicles can read and clear the Diagnostic Trouble Codes (DTC) data stream transmitted from the ABS. By retrieving the ABS code data, the obd scanner can check the various brake components and accurately diagnose problems.
SaleBestseller No. 7
BLCKTEC 430 Bluetooth OBD2 Scanner Diagnostic Tool - Car Code Reader for All Cars OBDII Compatible - Read & Clear Engine, ABS, SRS, Oil Light, & More - Subscription Free OBD App On iOS & Android
  • SIMPLIFYING CAR REPAIR - Our goal is to simplify your car repair process. Our device turns your smartphone into a powerful OBD2 scanner diagnostic tool, allowing you to quickly understand your vehicle's problem, view recommended fixes, and purchase the necessary parts for repair.
  • EXPERIENCE PROFESSIONAL DIAGNOSTICS - BLCKTEC's enhanced vehicle diagnostics gives you access to advanced features typically found only on high-end scanners. With our car code reader you can read and clear engine codes, ABS (brakes), SRS (airbags), TPMS codes, and many more.
  • RELIABLE AND ACCURATE RESULTS - Our car scanner utilizes the latest OBD2 technology to provide accurate and reliable diagnostic information, ensuring that you can trust the results you receive.
  • COMPATIBLE WITH A WIDE RANGE OF VEHICLES - Our bluetooth OBD2 scanner works with most vehicles made after 1996, including cars, trucks, and SUVs, making it a versatile tool for any DIYer.
  • USER-FRIENDLY APP - Our accompanying app is easy to use and navigate, with clear and concise information displayed in an easy-to-understand format. Available on IOS and Android.
SaleBestseller No. 8
OBD2 Scanner Code Reader AL600, ABS& SRS Scanner Diagnostic Tool with Active Test, TOPDON Scanner for Car with Oil/BMS/SAS Reset Service, Full OBD2 Functions Automotive Scan Tool, Lifetime Free Update
  • [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
  • 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
  • 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
  • [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
  • [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
SaleBestseller No. 9
OBD2 Scanner TOPDON AD500 Oil/SAS/Throttle Reset Engine/ABS/SRS/Transmission, Diagnostic Scan Tool, AutoVIN, Car Check Engine Code Reader with Battery Test, Lifetime Wi-Fi Free Update
  • [🔥🔥Oil/SAS/Throttle Reset] New 3 reset functions are available! TOPDON ArtiDiag500 OBD2 scanner with Oil /SAS/Throttle Reset to maintain your vehicle systems safely. 🚩Just Click "Upgrade" to obtain 3 special reset functions.
  • 🚗[OBD2 Scanner] The TOPDON OBD2 scanner performs all ENG/AT/SRS/ABS diagnostics with 4-in-1 graphic live data. 🚩It covers all OBD2 tests for 60 manufacturers and 10000+ model. It also features 5-second one-touch AutoVIN, 🚩a free one-touch lifetime upgrade through WiFi, library DTC, 9 languages, 🚩printable auto-generated report with email sharing, 🚩smooth Android 7.0, 16GB ROM, 🚩vivid 5-inch touchscreen, and up to 10 hours of battery life.
  • [🔥🔥4 Car System Code Reader] The TOPDON OBD2 scanner accesses 4 systems: 🚩Engine/ABS/SRS/Transmission. It identifies the ECU version, pull DTCs with 4-in-1 graphic live data and DTC explanation to identify issues, erase DTCs to turn off the warning lights after repair (For cars made in 2005 and newer). In order to help you extend the lifespan of your vehicle while improving performance, this code reader also includes all obd2 test modes to solve the major concerns for all vehicles.
  • 🚗[User-Oriented TOPDON OBD2 Scanner] With this scan tool's touchscreen and rubberized buttons, you may easily navigate through menus or process while following a logical path even when wearing gloves. With 16GB on-board memory, the scanner enables for the recording of several diagnostic reports, which can be shared via email and printed for review. Along with this, you can 🚩upgrade your software for free for lifetime with one-touch over Wi-Fi for that help update the features and expanding car coverage.
  • 🚗[Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. 🚩Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
Bestseller No. 10
C410 OBD2 Scanner Fit for BMW Mini EPB ABS SRS DPF Oil Reset Multi System Scan Tool with Battery Registration OBDII Code Reader Diagnostic Scan Tool [New Version Update of Creator C110+ C310+]
  • [COMPATIBLE FOR BMW] - As what you've seen, we have a variety of OBD2 code readers compatible for BMW and MINI, C410 is one of the most cost-effective scan tools fit for BMW and MINI vehicle owners. C410 Supports most BMW and MINI after 2001. 1997-2004 cars need a 20 pin adaptor (not included).
  • [FIT FOR BMW AND MINI] - Compatible ECU systems including Drive, Chassis and Body all system. Supported function including read and clear trouble codes, display live data stream, graph display, vehicle version information, clear adaptation, CBS reset and reset Engine oil.
  • [EASY TO OPERATE] - C410 car diagnostic tool via 2.4" TFT 240K true color LCD display screen to indicates the test results , with the silicone keypad you can easy to access the each of menu options, Rugged drop-proof case Prevent falling, the menu layout on the screen is easy to understand and you will no trouble to figuring out how to do what you needed.
  • [LIFETIME FREE UPDATE] - Many OBDII scanners for BMW require to pay an additional fee for new upgrades after the warranty period has expired. C410 supports lifetime free software upgrades, new parameters, functions and the latest vehicle data are constantly updated via the USB port over the Internet. Just a few easy steps, the scanner will always be up to date with the latest system within minutes.
  • [ATTENTION PLEASE!!!] - Battery registration function does not support cars before 2004 and also does not support the E chassis (3 Series_E46, 5 Series_E39, 7 Series_E38, X3_E83, X5_E53, Z3_E36, Z4_E85/E86, MINI_R50/R51/R52/R53). For the above chassis models, you just need to replace the battery directly, because these models do not require battery registration. In addition, the battery registration function only for the same type and capacity battery. Inconsistent battery type or capacity can lead to registration failure.

Last update on 2024-03-21 / Affiliate links / Images from Amazon Product Advertising API

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