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Home • Recalls • RA-01-1418 – Incorrect Installation of the Front Seat Airbags – 2017 Aston Martin DB11, Vantage, DBS Superleggera

Recalls

RA-01-1418 – Incorrect Installation of the Front Seat Airbags – 2017 Aston Martin DB11, Vantage, DBS Superleggera

oemdtc October 24, 2020 No Comments

October 2, 2020 NHTSA CAMPAIGN NUMBER: 20V604000

Front Seat Air Bags Fasteners may Be Loose

Loose fasteners can cause the air bag to improperly deploy, increasing the risk of injury.

 

NHTSA Campaign Number: 20V604

Manufacturer Aston Martin The Americas

Components AIR BAGS

Potential Number of Units Affected 21

 

Summary

Aston Martin The Americas (Aston Martin) is recalling certain 2017 DB11, 2019 DB11 V8 Volante and DBS Superleggera, 2019-2020 Vantage and 2020 Superleggera Volante vehicles. The front seat air bag fasteners may not have been tightened correctly.

 

Remedy

Aston Martin will notify owners, and dealers will examine and, if necessary, secure the front seat air bag fasteners, free of charge. The recall began November 5, 2020. Owners may contact Aston Martin customer service at 1-888-923-9988. Aston Martin’s number for this recall is RA-01-1418.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.


SAFETY RECALL ACTION

Reference number: RA-01-1418 Issued: 29th September, 2020
Subject: Incorrect Installation of the Front Seat Airbags
Model(s): DB11, Vantage, DBS Superleggera
VIN Range: Refer to the separately published list of Vehicle Identification Numbers (VINs)
Applicable to: All Dealers
Distribute to: After Sales Manager
Executive Manager
Service Manager
Sales Manager
Warranty Staff
Technician(s)
Parts Staff

 

Attached Documents:

  • Appendix A – Table that Shows the Quantities of Affected Vehicles
  • Appendix B – Copy of the Owner Notification letter for vehicles in RA-01-1418
  • Appendix C – Copy of the Change of Keeper or Address form

 

Reason for this Safety Recall Action (NHTSA Reference XXXXXX)

Aston Martin has decided that a defect which relates to motor vehicle safety exists on some DB11, Vantage and DBS Superleggera vehicles manufactured between February 2016 and December 2019.

On the affected vehicles, it is possible the locking nuts that attach the front seat airbags to the seat are not torqued to the correct specification.

To correct this problem, do the Workshop Procedure given in this document to examine the locking nuts, and if necessary, make sure they are torqued correctly.

The full list of VINs for the affected vehicles are attached to this Recall Action document.

PLEASE DO A CHECK OF ALL VEHICLES THAT ARE IN THE AFFECTED VIN LIST

 

Legal Requirements

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. Failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonable equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these difficult solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copies of the letters that are being sent to Owners, the Owners are being instructed to contact Aston Martin Customer Service if their Dealer does not correct the condition within three (3) days of the mutually agreed upon service date. If the condition is not corrected within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

IMPORTANT: We remind you that it can be a violation of Section 30120(i) of the Federal Motor Vehicle Safety Act required under this notice if a Dealer sells or leases a vehicle that is covered by this notice without first completing the repair.

 

Service Reception Desk – Checks you must do before you book the vehicle in.

When you make a reservation for a Customer, please make sure that you confirm the name and contact details are correct in Aston Martin’s records. To do this, please do the steps that follow:

1. Enter the vehicle’s 6-digit chassis number into DCS (amdealers.com) and click “Validate” (refer to Figure 1).

2. Make sure that the vehicle details are correct. If the current owner is correct, no action is necessary.

3. Make sure that the Customer name is correct. If the data is correct, then no action is necessary.

4. To update the Customer details, use the search feature to find the customer in your Synergy database (refer to Figure 2).

 

Note: The Customer record and updated details must have been entered into Synergy before you try to transfer the ownership in DCS.

 

5. If the correct Customer shows, click “confirm”.

6. If the correct Customer details do not show, click “add new”.

 

Before you start work

Log on to the Online Dealer Warranty (ODW) system. Do the steps that follow:

7. Select the Warranty Live screen (Outstanding Campaigns Status).

8. Download the VIN list from DCS and do a check of the VINs in your control.

9. Find out if there are other open Service Actions (SAs) or Recall Actions (RAs) for the vehicles in the list.

10. List the SAs and RAs and plan the work so that the Owner only needs to come to your Dealership once.

 

Workshop Procedure

This workshop procedure has two parts:

  • Part A: Inspection
  • Part B: Torque the Locking Nuts to the Correct Specification

 

Part A: Inspection

Note: Part A must be completed for both left and right side seats.

1. Operate the seat to its fully forward position (refer to Figure 3).

2. Pull the release handle to tilt the seat to its fully forward position (refer to Figure 4).

3. Use an endoscope on the underside of the seat to examine the two locking nuts for the seat airbag (refer to Figure 5).

4. This image shows two locking nuts that are incorrectly installed (Figure 6).

5. The lower fixing that clamps the ground eyelet must show a minimum of 4 visible threads. The upper fixing must show a minimum of 5 threads (refer to Figure 7).

 

Note: This image shows two locking nuts that are correctly installed with the ground eyelet correctly aligned.

 

6. If any of the locking nuts are not installed correctly go to Part B: Torque the Locking Nuts to the Correct Specification.

 

Part B: Torque the Locking Nuts to the Correct Specification

1. Remove the seat assembly from the vehicle (refer to Workshop Manual Procedures 01.10.AA for the left side seat and 01.10.AB for the right side seat).

2. Remove the seat back shell from the seat (refer to Workshop Manual Procedures 01.10.DU for the left side seat and 01.10.DR for the right side seat).

 

Note: Carefully release the clips that attach the seat back cover to the front seat. The clips can be lost in the seat.

 

WARNING: IF A LOCKING NUT IS MISSING, INSTALL A NEW LOCKING NUT WITH THE PART NUMBER GIVEN IN THE PART DATA. IF YOU DO NOT USE THE CORRECT PART, IT IS POSSIBLE THAT THE AIRBAG WILL NOT BE ATTACHED CORRECTLY IN THE EVENT OF AN ACCIDENT AND NOT DEPLOY CORRECTLY.

 

3. Torque the two locking nuts that attach the seat airbag to the seat to 5.5 Nm. Align the ground eyelet to the bracket.

4. Install the seat back shell to the seat (refer to Workshop Manual Procedures 01.10.DU for the left side seat and DR for the right side seat).

5. Install the seat assembly to the vehicle (refer to Workshop Manual Procedures 01.10.AA for the left side seat and AB for the right side seat).

Note: New clips and fixings used to complete this procedure can be claimed for in the Warranty claim form.

 

Warranty Data

Make sure that you submit your claim in less than 24 hours after the work is completed. The records of your claims are used in the reporting process for the Recall Action that Aston Martin need to submit to the National Highway Traffic Safety Administration.

Note: You must send a photograph of incorrectly or correctly installed locking nuts with your claim. 

Save the photos as “jpeg – (6 Digit Chassis No) – RH” or “jpeg – (6 Digit Chassis No) – LH” Use the same format in the title of an email and send it to [email protected] Please be aware that Warranty claims may be charged back if a photograph is not received.

 

Procedure and Labour Time

Tier A:

Description Labour Time
Inspect both seats only 0.5

 

Tier B:

Description Labour Time
Inspect both seats, torque the Locking Nuts for the airbag in one seat 1.5

 

Tier C:

Description Labour Time
Inspect both seats, torque the Locking Nuts for the airbag in two seats 2.5

 

Part Data

Description Part Number Quantity
M6 Lock Nut 703164 2 (Per seat)

 


Appendix A – Table that Shows the Quantities of Affected Vehicles in the US Market

Model Registered & AMLNA Fleet (RA-01-1418) Port & Dealer Not Registered (QN-01-1418) Build Range (MM/YY)
DB11 14 0 02/16 to 08/18
Vantage 4 1 08/18 to 12/19
DBS Superleggera 2 0 10/18 to 10/19
TOTAL 20 1  

 

Please Note:

When you have completed this Safety Recall Action, make sure that you make an entry in Section A of the Vehicle Owner’s Guide to show that the procedure is completed.

If you have any questions related to this document, please refer to the ‘Contact Us’ link on this webpage, or contact your local Dealer or After Sales Manager.

The English version of this document is written in  Simplified Technical English to ASD-STE100™.

 


Appendix B – Copy of the Owner Notification Letter for Vehicles in RA-01-1418

[Date DD Month, YYYY]

[Customer Name]
[Customer Address 1]
[Customer Address 2]
[Customer City/County]
[Customer Country]

 

IMPORTANT SAFETY RECALL NOTICE
NHTSA Recall XXXXXX

This notice applies to your vehicle: [INSERT VIN]

Dear [Customer]

Safety Recall Action RA-01-1418 – Incorrect Installation of the Front Seat Airbags

 

REASON FOR THIS RECALL ACTION

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Aston Martin has decided that a defect which relates to motor vehicle safety exists in certain vehicles that were manufactured from February 2016 through December 2019.

On the affected vehicles, it is possible that the front seat airbag fasteners may not be tightened to the correct torque specification.

This defect may cause the airbag to not deploy correctly, increasing the risk of injury during a crash.

The models affected are:

  • 2016 – 2018 DB11 (Coupe and Volante)
  • 2018 – 2019 DBS Superleggera (Coupe and Volante)
  • 2018 – 2019 Vantage (Coupe)

 

WHAT WE WILL DO

We will examine the front seat airbag fasteners and, retighten them if necessary to make sure that the airbag is secured correctly. This will be performed free of charge.

 

WHAT YOU SHOULD DO

Please contact your Aston Martin dealer as soon as possible to arrange a date for the repair. They will be able to fully explain why this Recall Action is necessary. Instructions for making this correction have been sent to your dealer. The labour time necessary to complete this service correction is a maximum of 2.5 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.

Your Aston Martin dealer is best equipped to obtain parts and provide the service to make sure that your vehicle is corrected as promptly as possible. If, however you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date, or within three days, we recommend that you contact Aston Martin Customer Service by calling 1-866278-6661.

If after contacting your dealer and Aston Martin Customer Services, you are still not able to have the safety defect remedied without charge and within a reasonable time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov.

 

IF YOU NO LONGER OWN THE VEHICLE

If you have sold or traded your vehicle, please tell us by completing the enclosed Change of Keeper form and returning it to us.

Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

We are sorry to cause inconvenience with this Recall Action. However, this action has been taken in the interest of your safety and continued satisfaction with our products.

Yours sincerely

 

[Dealer’s Representative]
[Representative’s Job Title]
[Dealer Name]

 


6 Affected Products

Vehicles

MAKE MODEL YEAR
ASTON MARTIN DB11 2017, 2019
ASTON MARTIN DBS SUPERLEGGERA 2019-2020
ASTON MARTIN VANTAGE 2019-2020

 


8 Associated Documents

Recall Quarterly Report #1, 2020-4

RCLQRT-20V604-3717.PDF 211.141KB

RCLQRT-20V604-3717

Defect Notice 573 Report

RCLRPT-20V604-9552.PDF 217.976KB

RCLRPT-20V604-9552

Manufacturer Notices(to Dealers,etc) Safety Recall Bulletin re BMW Recall 20V-xxx: High-Voltage Battery

RCMN-20V604-2938.pdf 955.828KB

RCMN-20V604-2938

Recall Acknowledgement

RCAK-20V604-8187.pdf 243.995KB

RCAK-20V604-8187

Owner Notification Letter(Part 577)

RCONL-20V604-3121.pdf 53.922KB

RCONL-20V604-3121

Recall Quarterly Report #3, 2021-2

RCLQRT-20V604-8800.PDF 211.327KB

RCLQRT-20V604-8800

Recall Quarterly Report #2, 2021-1

RCLQRT-20V604-0382.PDF 211.241KB

RCLQRT-20V604-0382

Recall Quarterly Report #4, 2021-3

RCLQRT-20V604-6585.PDF 211.433KB

RCLQRT-20V604-6585

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V604&docType=RCL

 


 

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  • 【Oil Light Reset+Oil Level/Oil Life】The Oil Reset feature provides step-by-step reset procedures after an oil change for most 1996 and newer OBD2 vehicles. The free stepwise guide which 6100P scan tool provides as regards oil change reset and drive cycle procedures may be a major relieve for beginners. This abs code reader can also monitor your oil level and its service life.
  • 【Battery Test & Alternator Test】The Innova code reader can be used to check the performance of the battery or alternator for your hybrid, car, SUV, minivan, or light truck diesel as well. During rough winters and scorching summers, this diagnostic tool will be invaluable when trying to root out start-up issues.
  • 【Code Severity Levels】With Code Severity Levels function of This Innova Scan Tool, you can quickly identify if your vehicle needs an immediate fix or if it can wait until you get home to fix it yourself,You don't need to worry about the warning lights on again. And we are glad to tell that Innova 6100P has been selected to "Amazon's Highly recommended products" as "Highly rated OBDII Scanners" 🙂
$139.98
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 7
LAUNCH OBD2 Scanner CRP123X Code Reader (2022 Add New Features,New Chips)ABS/SRS/Engine/Transmission Scan Tool,Battery Test,AutoVIN,Online Google Search One-Click WiFi Lifetime Free Update,7.0 Android
LAUNCH OBD2 Scanner CRP123X Code Reader (2022 Add New Features,New Chips)ABS/SRS/Engine/Transmission Scan Tool,Battery Test,AutoVIN,Online Google Search One-Click WiFi Lifetime Free Update,7.0 Android
  • 👍[2022 Newest Launch obd2 scanner CRP123X, Upgraded Of FOXWELL Car Scanner NT604 Elite/ANCEL FX2000/Creader VII+]: LAUNCH CRP123X added new functions like 💡 lifetime free updating fixing bugs,Upgrade new make up to 2022 models 💡 Free Battery Voltage Test, Online Feedback, Online Google Search,Auto VIN. 💡NEW CHIPS, Fast 7.0 Android, 16GB Memory, 5" touch HD screen,6100mAh Rechargeable Battery. 💡5-Year Warranty, Fast delivery by Amazon (arrival within 2 days)
  • 🔔【Read & Clear/Reset ABS/SRS/Engine/Transmission Launch Scan Tool】+【AUTOVIN】Launch obd2 scanner diagnostic tool CRP123X code reader to figure out the cause issue before fixing the car problem scanning the most common systems, Launch abs scanner Read & clear all fault codes, view live data, turn off warning light related. 🎁AUTO VIN technology can identify vehicle make, model, and year information to shorten the vehicle navigation process.
  • 🔥[Lifetime Free Update, No Extra Software Fee& Over 100000+ Vehicle Models]: Launch CRP123X with 2022 newer data & functions and software.LAUNCH car tool for 1996-2022 common vehicles in Asian, European, American, Indian and more car brands. Such as passenger cars, SUVs, minivans,12V light-duty trucks, etc. 👍FREE update, NO extra fee for the software, always have the latest bug fixes, new vehicles, newly added parameters, and functionality at your fingertips, SAVE AT LEAST $200 PER YEAR.
  • 🎉[Real-time Diagnostic Report, 4 in 1 live data]: LAUNCH diagnostic scanner for all vehicles,shows you real-time data (temperature, speed, circle and etc) in text & graph formats for analysis and troubleshooting. Single, Launch code reader Merge & Multi-graph live data displays(merge 4 PIDs in one) , making problem-solving clearer. ALL diagnostic data can be recorded for further analysis and can be shared by email and then print on a computer.
  • 💐[2 IN1 Diagnostic Tool, Battery Voltage Checker]: The automotive scanner diagnostic tool CRP123X even the beginners can do diagnostics by themselves with a LAUNCH car scanner. It monitors the vehicle’s battery's real-time voltage displayed in graphs and text, informing you of the health of your battery. 🔥Add-on Code Search, Help, and DTC Library provide massive information, making DTCs easy to understand. Supporting all modes of OBD2 test for OBD2, EOBD, JOBD, CAN 1996 & newer cars.
$178.00
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 8
ANCEL FX2000 Enhanced Four-System Diagnostic Scanner, Premier Auto ABS SRS Airbag Transmission Scan Tool, Car Check Engine OBD2 Code Reader with 16GB TF Card [2022 Newest Version]
ANCEL FX2000 Enhanced Four-System Diagnostic Scanner, Premier Auto ABS SRS Airbag Transmission Scan Tool, Car Check Engine OBD2 Code Reader with 16GB TF Card [2022 Newest Version]
$165.99 −$24.91 $141.08
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 9
LAUNCH OBD2 Scanner CRP129E 2022 Newest Elite Ver, Engine/ABS/SRS/TCM Scan Tool Reset Oil Lamp/EPB/TPMS/SAS/Throttle Body,Android 7.0,Wi-Fi Lifetime Free Update,Auto VIN,Print Report
LAUNCH OBD2 Scanner CRP129E 2022 Newest Elite Ver, Engine/ABS/SRS/TCM Scan Tool Reset Oil Lamp/EPB/TPMS/SAS/Throttle Body,Android 7.0,Wi-Fi Lifetime Free Update,Auto VIN,Print Report
  • 🎁【FREE TPMS ACTIVATION TOOL FOR GM'S CARS】: Just click "Extra Savings" under price and add both to your cart to get a FREE TPMS activation Tool which works for GM cars.
  • 👍2022 NEW ELITE VERSION OF LAUNCH CRP129E: 4 system diagnostics & 5 reset functions & 10 obdii modes + Health Report Generation-Launch crp129e scan tool reset ENG/SAS/ABS/AT systems,5 most used special reset capabilities (Steering Angle Calibration (SAS), Electronic Parking Brake (EPB), Oil Lamp Reset,TPMS, Throttle Position Reset). you can also generate a vehicle health report by one-click and share to your email via Wifi which can help avoid blind maintenance, offer solution.
  • 💯 4 IN 1 LIVE DATA & DATA RECORD & PLAYBACK: 4 in1 graphing parameter for 4 main systems. ➤ Auto-VIN for quick and accurate identification.➤Graphing Live data and the instantaneous voltage across the battery terminals. ➤Auto record diagnostic data, recorded data can be played back in text format and graph format. ➤Diagnostic Record in 4 ways:1)Graph2)Combine3)Value4)Frame Playback➤Print diagnostic report which can read hidden problem make early warning.
  • 🆚UPGRADED VERSION OF CRP123(E): ➤1)5 inch bigger touch screen 2) 6100mAh faster charge battery 3) One-Click WIFI Update allow you use the newest software all time free 4) Graphing the instantaneous voltage across the battery terminals. 5) Print diagnostic report which can read hidden problem make early warning. 6) Google search DTC definition online. 7) AutoVIN scan. 8) one to one diagnostic feedback from Launch Tech.9) Share & Print healthy report.
  • 💌LIFETIME FREE UPDATE & ONLINE TECH SUPPORT: One-click WiFi free updates on internet for lifetime ➤ 5 years warranty for quality issue for Launch crp129e from Launch Tech.➤ Lifetime help online with multilingual support: English, Spanish, French, German, Italian, Russian, Portuguese, Japanese, Korean, etc.,Lifetime help online and 5 years warranty,60 days no reason return and replacement. Ask Q&A on this page or email seller, you will get help within 12 hours.
$259.00
Buy on Amazon Price incl. tax, excl. shipping
SaleBestseller No. 10
2022 Newest Elite LAUNCH CRP123 OBD2 Scanner Engine/ABS/SRS/Transmission Car Diagnostic Tool, ABS Code Reader, SRS Scan Tool, Lifetime Free Update Scan Tool
2022 Newest Elite LAUNCH CRP123 OBD2 Scanner Engine/ABS/SRS/Transmission Car Diagnostic Tool, ABS Code Reader, SRS Scan Tool, Lifetime Free Update Scan Tool
  • 🎁 Conact Seller to Get Free Gift 🎁 Same Function as LAUNCH CRP123E 🎁 Fast Delivery by Amazon🎁 Lifetime Free Update🎁 5 YEARS Warranty.
  • [Engine/ABS/SRS/Transmission Diagnostic Tool]----The crp123 obd2 scanner is perfect balance of power and affordability, providing the ability to view preset, or user defined, live data streams for ENGINE, AT, ABS and SRS data, the ability to graph, record, replay and print data, read and resets codes for engine/abs/srs/transmission system.
  • [Full OBDII Functions Code Reader]----LAUNCH CRP123 scan tool supports all 10 modes of OBDII standard to ensure complete, accurate, system diagnosis. Read and Clear DTCs, do smog tests , I/M readiness and O2 sensor tests, Mode 06 EVAP system test, Mode 08 on-board test component test. And OBDII Code lookup tool and acronym database to assist and speed diagnosis and repair time.
  • [Live Data Graphing + Read/Record/Playback Data stream + Lifetime Free Update] Live Data Graphing ,more intuitive to know your vehicle’s problem. Large size Color Screen; Print Function; Print the diagnose result easily; With user manual and register & update tutorial video uploaded in the link by us, you can look up it anytime by ONE-CLICK. Lifetime free update by windows.
  • [Extensive Vehicle Coverage + 9 Languages]----The LAUNCH CRP123 reads data from ENGINE, TRANSMISSION, ABS and SRS systems from Asian, US and European manufacturers. Coverage includes Suzuki, Honda, Mitsubishi, Nissan, Toyota, Mazda, Hyundai, Kia, Subaru, Infiniti, Lexus, Acura, Isuzu, Ford, GM, Chrysler, Benz, BMW, VW, Opel, Volvo, Fiat, Land Rover, Seat, Skoda, Audi, Porsche, Saab, Jaguar and many others. Support 9 different languages.
$170.00 −$36.00 $134.00
Buy on Amazon Price incl. tax, excl. shipping

Last update on 2022-05-15 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2022-05-15 / Affiliate links / Images from Amazon Product Advertising API

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