RA-01-1418 – Incorrect Installation of the Front Seat Airbags – 2017 Aston Martin DB11, Vantage, DBS Superleggera

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October 2, 2020 NHTSA CAMPAIGN NUMBER: 20V604000

Front Seat Air Bags Fasteners may Be Loose

Loose fasteners can cause the air bag to improperly deploy, increasing the risk of injury.

 

NHTSA Campaign Number: 20V604

Manufacturer Aston MartineBay The Americas

Components AIR BAGS

Potential Number of Units Affected 21

 

Summary

Aston MartineBay The Americas (Aston MartineBay) is recalling certain 2017 DB11, 2019 DB11 V8 Volante and DBS Superleggera, 2019-2020 Vantage and 2020 Superleggera Volante vehicles. The front seat air bag fasteners may not have been tightened correctly.

 

Remedy

Aston MartineBay will notify owners, and dealers will examine and, if necessary, secure the front seat air bag fasteners, free of charge. The recall began November 5, 2020. Owners may contact Aston MartineBay customer service at 1-888-923-9988. Aston MartineBay’s number for this recall is RA-01-1418.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


SAFETY RECALL ACTION

Reference number: RA-01-1418 Issued: 29th September, 2020
Subject: Incorrect Installation of the Front Seat Airbags
Model(s): DB11, Vantage, DBS Superleggera
VIN Range: Refer to the separately published list of Vehicle Identification Numbers (VINs)
Applicable to: All Dealers
Distribute to: After Sales Manager
Executive Manager
Service Manager
Sales Manager
Warranty Staff
Technician(s)
Parts Staff

 

Attached Documents:

  • Appendix A – Table that Shows the Quantities of Affected Vehicles
  • Appendix B – Copy of the Owner Notification letter for vehicles in RA-01-1418
  • Appendix C – Copy of the Change of Keeper or Address form

 

Reason for this Safety Recall Action (NHTSA Reference XXXXXX)

Aston MartineBay has decided that a defect which relates to motor vehicle safety exists on some DB11, Vantage and DBS Superleggera vehicles manufactured between February 2016 and December 2019.

On the affected vehicles, it is possible the locking nuts that attach the front seat airbags to the seat are not torqued to the correct specification.

To correct this problem, do the Workshop Procedure given in this document to examine the locking nuts, and if necessary, make sure they are torqued correctly.

The full list of VINs for the affected vehicles are attached to this Recall Action document.

PLEASE DO A CHECK OF ALL VEHICLES THAT ARE IN THE AFFECTED VIN LIST

 

Legal Requirements

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. Failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonable equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these difficult solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copies of the letters that are being sent to Owners, the Owners are being instructed to contact Aston MartineBay Customer Service if their Dealer does not correct the condition within three (3) days of the mutually agreed upon service date. If the condition is not corrected within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

IMPORTANT: We remind you that it can be a violation of Section 30120(i) of the Federal Motor Vehicle Safety Act required under this notice if a Dealer sells or leases a vehicle that is covered by this notice without first completing the repair.

 

Service Reception Desk – Checks you must do before you book the vehicle in.

When you make a reservation for a Customer, please make sure that you confirm the name and contact details are correct in Aston MartineBay’s records. To do this, please do the steps that follow:

1. Enter the vehicle’s 6-digit chassis number into DCS (amdealers.com) and click “Validate” (refer to Figure 1).

2. Make sure that the vehicle details are correct. If the current owner is correct, no action is necessary.

3. Make sure that the Customer name is correct. If the data is correct, then no action is necessary.

4. To update the Customer details, use the search feature to find the customer in your Synergy database (refer to Figure 2).

 

Note: The Customer record and updated details must have been entered into Synergy before you try to transfer the ownership in DCS.

 

5. If the correct Customer shows, click “confirm”.

6. If the correct Customer details do not show, click “add new”.

 

Before you start work

Log on to the Online Dealer Warranty (ODW) system. Do the steps that follow:

7. Select the Warranty Live screen (Outstanding Campaigns Status).

8. Download the VIN list from DCS and do a check of the VINs in your control.

9. Find out if there are other open Service Actions (SAs) or Recall Actions (RAs) for the vehicles in the list.

10. List the SAs and RAs and plan the work so that the Owner only needs to come to your Dealership once.

 

Workshop Procedure

This workshop procedure has two parts:

  • Part A: Inspection
  • Part B: Torque the Locking Nuts to the Correct Specification

 

Part A: Inspection

Note: Part A must be completed for both left and right side seats.

1. Operate the seat to its fully forward position (refer to Figure 3).

2. Pull the release handle to tilt the seat to its fully forward position (refer to Figure 4).

3. Use an endoscope on the underside of the seat to examine the two locking nuts for the seat airbag (refer to Figure 5).

4. This image shows two locking nuts that are incorrectly installed (Figure 6).

5. The lower fixing that clamps the ground eyelet must show a minimum of 4 visible threads. The upper fixing must show a minimum of 5 threads (refer to Figure 7).

 

Note: This image shows two locking nuts that are correctly installed with the ground eyelet correctly aligned.

 

6. If any of the locking nuts are not installed correctly go to Part B: Torque the Locking Nuts to the Correct Specification.

 

Part B: Torque the Locking Nuts to the Correct Specification

1. Remove the seat assembly from the vehicle (refer to Workshop Manual Procedures 01.10.AA for the left side seat and 01.10.AB for the right side seat).

2. Remove the seat back shell from the seat (refer to Workshop Manual Procedures 01.10.DU for the left side seat and 01.10.DR for the right side seat).

 

Note: Carefully release the clips that attach the seat back cover to the front seat. The clips can be lost in the seat.

 

WARNING: IF A LOCKING NUT IS MISSING, INSTALL A NEW LOCKING NUT WITH THE PART NUMBER GIVEN IN THE PART DATA. IF YOU DO NOT USE THE CORRECT PART, IT IS POSSIBLE THAT THE AIRBAG WILL NOT BE ATTACHED CORRECTLY IN THE EVENT OF AN ACCIDENT AND NOT DEPLOY CORRECTLY.

 

3. Torque the two locking nuts that attach the seat airbag to the seat to 5.5 Nm. Align the ground eyelet to the bracket.

4. Install the seat back shell to the seat (refer to Workshop Manual Procedures 01.10.DU for the left side seat and DR for the right side seat).

5. Install the seat assembly to the vehicle (refer to Workshop Manual Procedures 01.10.AA for the left side seat and AB for the right side seat).

Note: New clips and fixings used to complete this procedure can be claimed for in the Warranty claim form.

 

Warranty Data

Make sure that you submit your claim in less than 24 hours after the work is completed. The records of your claims are used in the reporting process for the Recall Action that Aston MartineBay need to submit to the National Highway Traffic Safety Administration.

Note: You must send a photograph of incorrectly or correctly installed locking nuts with your claim. 

Save the photos as “jpeg – (6 Digit Chassis No) – RH” or “jpeg – (6 Digit Chassis No) – LH” Use the same format in the title of an email and send it to warranty@astonmartin.com Please be aware that Warranty claims may be charged back if a photograph is not received.

 

Procedure and Labour Time

Tier A:

Description Labour Time
Inspect both seats only0.5

 

Tier B:

Description Labour Time
Inspect both seats, torque the Locking Nuts for the airbag in one seat1.5

 

Tier C:

Description Labour Time
Inspect both seats, torque the Locking Nuts for the airbag in two seats2.5

 

Part Data

Description Part Number Quantity
M6 Lock Nut7031642 (Per seat)

 


Appendix A – Table that Shows the Quantities of Affected Vehicles in the US Market

Model Registered & AMLNA Fleet (RA-01-1418) Port & Dealer Not Registered (QN-01-1418) Build Range (MM/YY)
DB1114002/16 to 08/18
Vantage4108/18 to 12/19
DBS Superleggera2010/18 to 10/19
TOTAL 201 

 

Please Note:

When you have completed this Safety Recall Action, make sure that you make an entry in Section A of the Vehicle Owner’s Guide to show that the procedure is completed.

If you have any questions related to this document, please refer to the ‘Contact Us’ link on this webpage, or contact your local Dealer or After Sales Manager.

The English version of this document is written in  Simplified Technical English to ASD-STE100™.

 


Appendix B – Copy of the Owner Notification Letter for Vehicles in RA-01-1418

[Date DD Month, YYYY]

[Customer Name]
[Customer Address 1]
[Customer Address 2]
[Customer City/County]
[Customer Country]

 

IMPORTANT SAFETY RECALL NOTICE
NHTSA Recall XXXXXX

This notice applies to your vehicle: [INSERT VIN]

Dear [Customer]

Safety Recall Action RA-01-1418 – Incorrect Installation of the Front Seat Airbags

 

REASON FOR THIS RECALL ACTION

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Aston MartineBay has decided that a defect which relates to motor vehicle safety exists in certain vehicles that were manufactured from February 2016 through December 2019.

On the affected vehicles, it is possible that the front seat airbag fasteners may not be tightened to the correct torque specification.

This defect may cause the airbag to not deploy correctly, increasing the risk of injury during a crash.

The models affected are:

  • 2016 – 2018 DB11 (Coupe and Volante)
  • 2018 – 2019 DBS Superleggera (Coupe and Volante)
  • 2018 – 2019 Vantage (Coupe)

 

WHAT WE WILL DO

We will examine the front seat airbag fasteners and, retighten them if necessary to make sure that the airbag is secured correctly. This will be performed free of charge.

 

WHAT YOU SHOULD DO

Please contact your Aston MartineBay dealer as soon as possible to arrange a date for the repair. They will be able to fully explain why this Recall Action is necessary. Instructions for making this correction have been sent to your dealer. The labour time necessary to complete this service correction is a maximum of 2.5 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.

Your Aston MartineBay dealer is best equipped to obtain parts and provide the service to make sure that your vehicle is corrected as promptly as possible. If, however you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date, or within three days, we recommend that you contact Aston MartineBay Customer Service by calling 1-866278-6661.

If after contacting your dealer and Aston MartineBay Customer Services, you are still not able to have the safety defect remedied without charge and within a reasonable time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.

 

IF YOU NO LONGER OWN THE VEHICLE

If you have sold or traded your vehicle, please tell us by completing the enclosed Change of Keeper form and returning it to us.

Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

We are sorry to cause inconvenience with this Recall Action. However, this action has been taken in the interest of your safety and continued satisfaction with our products.

Yours sincerely

 

[Dealer’s Representative]
[Representative’s Job Title]
[Dealer Name]

 


6 Affected Products

Vehicles

MAKEMODELYEAR
ASTON MARTINeBayDB112017, 2019
ASTON MARTINeBayDBS SUPERLEGGERA2019-2020
ASTON MARTINeBayVANTAGE2019-2020

 


8 Associated Documents

Recall Quarterly Report #1, 2020-4

RCLQRT-20V604-3717.PDF 211.141KB

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Defect Notice 573 Report

RCLRPT-20V604-9552.PDF 217.976KB

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Manufacturer Notices(to Dealers,etc) Safety Recall Bulletin re BMW Recall 20V-xxx: High-Voltage Battery

RCMN-20V604-2938.pdf 955.828KB

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Recall Acknowledgement

RCAK-20V604-8187.pdf 243.995KB

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Owner Notification Letter(Part 577)

RCONL-20V604-3121.pdf 53.922KB

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Recall Quarterly Report #3, 2021-2

RCLQRT-20V604-8800.PDF 211.327KB

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Recall Quarterly Report #2, 2021-1

RCLQRT-20V604-0382.PDF 211.241KB

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Recall Quarterly Report #4, 2021-3

RCLQRT-20V604-6585.PDF 211.433KB

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  • Achieve Firm Pedal Response - After replacing the ABS pump or adding brake fluid, air can enter the ABS module, causing the pedal to feel weak or slow to return. This ABS bleed scan tool will restore your brake pedal’s firmness by efficiently removing air from the ABS module. NOTE: Supports ABS bleeding only on certain vehicles. Coverage details please check the FOXWELL Diagnostic Coverage List under "Support" on the official site.
  • Check Engine and Reset CEL - This obd2 scanner diagnostic tool also can diagnose CEL, read OBD-II modules instantly, display the live data with graph (engine RPM, coolant temp, fuel trim, sensor readings), locate bad sensors and indicate I/M readiness status before the annual inspection. Helps reduce risks and maintain top vehicle performance.
  • User-Friendly & Budget-Friendly - Features a 2.8" LCD screen, enjoy software updates without subscription for newer vehicle models(Any more issues about update, please let us know). This code scanner comes with a sturdy case for easy carrying. The code reader for cars and trucks will also save diagnostic data to avoid unnecessary diagnostic costs when you must to find the professional mechanic to fix the car faults instead of addressing them by yourself.
SaleBestseller No. 9
Transmission Car Diagnostic Tool With Oil Reset/Throttle Adaption/SAS Relearn , Check Engine Code Reader, Lifetime Free Update Scan Tool" title="RA-01-1418 - Incorrect Installation of the Front Seat Airbags - 2017 Aston Martin DB11, Vantage, DBS Superleggera 50">
LAUNCH CRP123 V2.0 Elite OBD2 Scanner, 2025 New Engine/ABS/SRS/Transmission Car Diagnostic Tool With Oil Reset/Throttle Adaption/SAS Relearn , Check Engine Code Reader, Lifetime Free Update Scan Tool
  • 【User-Friendly CRP123 V2.0 ELITE】Ready to use right out of the box, Same with the LAUNCH CRP123E/CRP123i v2.0, includes Lifetime Software Updates,4 System Scan+3 Reset Services and 5 Years of Backup.
  • 【Newly Added 3 HOT Resets】All Level-up LAUNCH CRP123 V2.0 obd2 scanner with 3 Resets : Oil Reset ,Throttle Adaptation,and SAS Reset for LIFETIME! Reset your Oil life system, Optimize your engine with Throttle Adaptation and enhance your vehicle's handling and safety with SAS Reset.
  • 【Intuitive Live Data Stream】 The CRP123 V2.0 OBD2 scanner offers a great balance of functionality and affordability. It allows you to view live data streams for the ENGINE, AT, ABS, and SRS systems, including preset or user-oriented data. You can graph, record, playback, and print this data, as well as read and reset codes for the engine, ABS, SRS, and transmission systems.
  • 【Comprehensive OBDII Code Reader】 The LAUNCH CRP123 V2.0 scan tool supports all 10 modes of the OBDII standard, ensuring thorough and precise system diagnostics. It can read and clear DTCs, perform smog tests, check I/M readiness, and conduct O2 sensor and EVAP system tests. Additionally, it includes an OBDII code lookup tool and an acronym database to facilitate faster diagnosis and repair.
  • 【Engine/ABS/SRS/Transmission Diagnostic Tool】 The Launch CRP123 V2.0 scanner supports generic OBDII codes (P0, P2, P3, and U0) and manufacturer-specific codes (P1, P3, and U1), as well as pending codes and freeze frame data. It monitors I/M readiness, provides live PCM stream data, and graphs up to four live data streams, such as Engine Coolant Temperature, Long & Short Fuel Trim, Accelerator Pedal Position Sensor, Throttle Valve Position, Generator Load Signal, Fuel Tank Pressure, Engine RPM, and Intake Air Temperature. It also clears DTC codes, turns off the MIL, resets monitors, and provides hints for the Data Link Connector (DLC) location.
Bestseller No. 10
XpertAuto OBD2 Scanner S515 ABS SRS ECM TCM,Car Code Reader, Diagnostic Scan Tool with Reset for ABS/SRS/Oil/EPB/SAS/ETS/Battery/DPF/, Universal for All OBD II/EOBD Protocol Cars After 1996
  • 【ENHANCED DIAGNOSTIC SCAN TOOL WITH ABS/SRS/ECM/TCM SYSTEMS】 The XpertAuto S515 OBD2 scan diagnostic tool helps diagnose issues with ABS, SRS, ECM, and TCM systems. This car diagnostic scan tool reads and clears error codes, reads data streams, retrieves ECU info,and quickly locates ABS, SRS, ECM, TCM problems
  • 【8 HOT RESET SERVICES】The XpertAuto S515 professional level car code reader and reset tool offers 8 hot reset services, including oil, airbag, SAS, EPB, ETS, ABS bleed, DPF regeneration and battery reset. This car code reader is perfect for thoughtful and attentive service, covering everything from routine maintenance and warning light removal to auto part replacement and more
  • 【PROFESSIONAL-GRADE OBD2 SCANNER】 The car scanner diagnostic tool delivers professional-grade functionality at a consumer price. It covers all the essentials: Read Codes, Erase Fault Codes, MIL Fault Indicator Light, Live Data, EVAP System Test, View Freeze-Frame, Vehicle Info, I/M Readiness, and DTCs Look-up, ensuring accurate diagnosis and peace of mind
  • 【AUTOSEARCH VIN - SCREENSHOT & RECORDING】 The Vehicle Code Reader features intelligent Auto VIN technology for fast and accurate one-touch vehicle identification. It scans ECUs, collects vehicle information and performs diagnostics on selected systems. This car diagnostic tool comes with unique screenshot and video recording function, allowing you to save extensive data effortlessly
  • 【MULTIPLE DISPLAY OF LIVE DATA】 The car diagnostic tool can display data streams through numbers, images, and a combination of both. It also allows comparison with historical data for a comprehensive view of your car's condition and changes at a glance. Car diagnostic reports can be easily saved, shared, printed, and emailed

Last update on 2025-07-16 / Affiliate links / Images from Amazon Product Advertising API


 

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