RA-01-1048 – Installing Steering Column Grounds – 2017-2018 Aston Martin DB11

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January 19, 2018

Inadvertent Driver Air Bag Deployment

If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

 

NHTSA Campaign Number: 18V065

Manufacturer Aston MartineBay The Americas

Components AIR BAGS

Potential Number of Units Affected 1,027

 

Summary

Aston MartineBay The Americas (Aston MartineBay) is recalling certain 2017-2018 DB11 V12 Coupe and DB11 V8 Coupe vehicles. The driver’s frontal air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.

 

Remedy

Aston MartineBay will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall is expected to begin March 2018. Owners may contact Aston MartineBay customer service at 1-888-923-9988.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Aston Martin has a Recall

 


SAFETY RECALL ACTION

Reference number: RA-01-1048 Issued: 24 January, 2018
Subject: Install Steering Column Grounds
Model(s): DB11
VIN range: See attached VIN list
Applicable to: All Dealers
Distribute to: After Sales Manager

Executive Manager

Service Manager

Sales Manager

Warranty Staff

Technician(s)

Parts Staff

 

Attached Documents:

1. Appendix A – Table that Shows the Quantities of Affected Vehicles

Reason for this Safety Recall Action NHTSA ID: 18V-065. 

Aston MartineBay has decided that a defect which relates to motor vehicle safety exists on DB11 models manufactured between June 2016 and November 2017.

On certain DB11 vehicles an electrostatic discharge (ESD), when combined with a damaged steering column control module clock spring and an insufficient grounding of the steering column upper, may lead to an inadvertent deployment of the driver airbag, which can increase the risk of injury and a crash. This Safety Recall Action gives instructions on how to install a contact bridge and a contact spring to the steering column. These components will remove the static charge from the steering wheel.

To correct this problem you must install two grounding components to the steering column.

The full list of VINs for the affected vehicles is on the Dealer Communication System (DCS) portal as an attachment to this Safety Recall Action document.

PLEASE DO A CHECK OF ALL VEHICLES THAT ARE IN THE AFFECTED VIN LIST

 

Legal Requirements

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. Failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonable equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these difficult solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copies of the letters that are being sent to Owners, the Owners are being instructed to contact Aston MartineBay Customer Service if their Dealer does not correct the condition within three (3) days of the mutually agreed upon service date. If the condition is not corrected within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

24 January, 2018

IMPORTANT: We remind you that it can be a violation of Section 30120(i) of the Federal Motor Vehicle Safety Act required under this notice if a Dealer sells or leases a vehicle that is covered by this notice without first completing the repair.

 

Communications

We will write to every owner directly to tell them about this Safety Recall Action. The customer letter and the โ€œChange of Keeper or Addressโ€ form will be attached to this Safety Recall Action on DCS.

When the Owner calls to make an appointment, briefly describe the repair which will be done to the Ownerโ€™s vehicle and fully explain the reason for this work. Tell the owner that the repair will be done at no cost to them.

 

Service Reception Desk โ€“ Checks you must do before you book the vehicle in.

When you make a reservation for a Customer that you confirm the name and contact details are correct in Aston MartineBayโ€™s records. To do this, please do the steps that follow:

  1. Enter the vehicleโ€™s 6-digit chassis number into DCS (amdealers.com) and click โ€œValidateโ€ (refer to Figure 1).
DCS (amdealers.com)

Figure 1

 

  1. Make sure that the vehicle details are correct. If the current owner is correct, no action is necessary.
  2. Make sure that the Customer name is correct. If the data is correct, then no action is necessary.
  3. To update the Customer details, use the search feature to find the customer in your Synergy database (refer to Figure 2).
search feature

Figure 2

 

Note: The Customer record and updated details must have been entered into Synergy before you try to transfer the ownership in DCS.

 

  1. If the correct Customer shows, click โ€œconfirmโ€.
  2. If the correct Customer details do not show, click โ€œadd newโ€.

 

Before you start work

Log on to the Online Dealer Warranty (ODW) system. Do the steps that follow:

  1. Select the Warranty Live screen (Outstanding Campaigns Status).
  2. Download the VIN list from DCS and do a check of the VINs in your control.
  3. Find out if there are other open Service Actions (SAs) or Recall Actions (RAs) for the vehicles in the list.
  4. List the SAs and RAs and plan the work so that the Owner only needs to come to your Dealership once.

 

Note: The ODW system operates in real-time. Thus, the online condition shows only the newest Dealer Warranty Claim submissions.

 

Workshop Procedure

This Workshop Procedure has two parts: [where applicable]

  • Part Aโ€“ Examine steering column
  • Part Bโ€“ Install steering column grounds

 

Part A – Examine steering column

Note: Part A of the procedure that follows is for vehicles from L02866 thru L03917 only.

 

  1. Move the hush panel to get access to the screw that attaches the lower duct to the instrument panel (IP) (refer to Figure 3).
Move the hush panel to get access to the screw that attaches the lower duct to the instrument panel (IP)

Figure 3

 

  1. Remove the screw that attaches the lower duct to the IP (refer to Figure 4).
Remove the screw that attaches the lower duct to the IP

Figure 4

 

  1. Move the vent duct to get access to the steering column (refer to Figure 5).
Move the vent duct to get access to the steering column

Figure 5

 

  1. Do a check of the component number on the label (refer to Figure 6).
  • If the steering column is Q01 or Q02, photograph the label and do Part B after Part A is complete.
  • If the steering column is Q03 or higher, no more work is necessary after Part A is complete.
Do a check of the component number on the label

Figure 6

 

  1. Move the vent duct to its original position (refer to Figure 7).
Move the vent duct to its original position

Figure 7

 

  1. Install and tighten the screw that attaches the lower duct to the IP (refer to Figure 8).
Install and tighten the screw that attaches the lower duct to the IP

Figure 8

 

Part B – Install steering column grounds

Note:      Part B of the procedure that follows is for all DB11 vehicles to L02865. Part B is also for DB11 vehicles from L02866 thru L03917 with Q01 or Q02 steering columns.

 

  1. Move the steering column to its lowest position.
  2. Remove the top and bottom shroud assembly for the steering column (refer to Workshop Manual Procedure 11.04.DB).
  3. Install the contact spring onto the circular casting on steering column (refer to Figure 9).
Install the contact spring onto the circular casting on steering column

Figure 9

 

  1. The contact spring must be installed so that it touches the circular casting on the steering column (refer to Figure 10).
The contact spring must be installed so that it touches the circular casting on the steering column

Figure 10

 

  1. Install the contact bridge onto the steering column (refer to Figure 11).

Note: The contact bridge must touch the outer steering column shaft.

Install the contact bridge onto the steering column

Figure 11

 

  1. Use a multi-meter to measure the resistance between the inner column (1) and the steering column casing (2) (refer to Figure 12).
  • If the resistance is below 3 ohms go to step 7.
  • If the resistance is above 3 ohms, make sure the components installed in steps 3 thru 5 are installed correctly.

Note: If the resistance is still above 3 ohms, contact AMTech.

Use a multi-meter to measure the resistance between the inner column (1) and the steering column casing (2)

Figure 12

 

  1. Install the top and bottom shroud assembly for the steering column (refer to Workshop Manual Procedure 11.04.DB).

 

Warranty Data

Make sure that you submit your claim in less than 24 hours after the work is completed. The records of your claims are used in the reporting process for the Safety Recall Action that Aston MartineBay need to submit to the National Highway Traffic Safety Administration.

Note: If part B of the workshop procedure is necessary you must send the photograph of the label with your claim. 

Save the photo in the format โ€œDealer Name – RA-01-1048 – ******โ€ (6 Digit Chassis No) 

Use the same format in the title of an email and send it to warranty@astonmartin.com

Please be aware that Warranty claims for installation of the contact spring and contact bridge parts may be charged back if a photograph is not received.

 

Procedure and Labour Time

Tier A – Examine Steering Column (Vehicles from L02866 thru L03917 only)

Description Labour Time
Examine Steering Column0.1 Hours
Install Steering Column Grounds1.8 hours

 

Tier B โ€“ Install steering column grounds (Vehicles to L02865)

Description Labour Time
Install Steering Column Grounds1.8 hours

 

Part Data

Description Part Number Quantity
Contact BridgeHY53-SE14A664-AA1
Contact SpringHY53-SE14A664-BA1

 

Please Note:

When you have completed this Safety Recall Action, make sure that you make an entry in Section A of the Vehicle Ownerโ€™s Guide to show that the procedure is completed.

Appendix A – Table that Shows the Quantities of Affected Vehicles in the US Market

Note: Please refer to the list on DCS for the vehicles in your region.

Model Registered & AMLNA Fleet (RA-01-1048) Port & Dealer Not Registered (QN-01-1048)Build Range (MM/YY)
DB11 V1269231106/16 to 11/17
DB11 V822206/17 to 11/17
TOTAL 714313 

 

If you have any questions related to this Safety Recall Action, please contact: Aston MartineBay Technical Services on: +44 (0) 1926 644720, email: askamtech@astonmartin.com, or contact your After Sales Manager.

The English version of this Safety Recall Action is written in  Simplified Technical English to ASD-STE100โ„ข.

 


March 22, 2018

 

IMPORTANT SAFETY RECALL NOTICE

NHTSA Recall 18V-065

This Notice applies to your vehicle:  

Dear

Safety Recall Action RA-01-1048 โ€“ Install Steering Column Grounds 

 

REASON FOR THIS RECALL ACTION

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Aston MartineBay has decided that a defect which relates to motor vehicle safety exists on DB11 models manufactured between June 2016 and November 2017.

On certain DB11 vehicles an electrostatic discharge (ESD), when combined with a damaged steering column control module clock spring and an insufficient grounding of the steering column upper, may lead to an inadvertent deployment of the driver airbag, which can increase the risk of injury and a crash.

We would like to assure you that your vehicle remains safe to drive unless the Airbag / Supplemental Restraint System (SRS) light and warning message are shown in the instrument cluster.

If the Airbag/SRS light and warning message are shown in the instrument cluster, please do not drive the vehicle.  Your nearest authorised Aston MartineBay Dealer or associated assistance provider can help you with support. Qualified Aston MartineBay Technicians will be able to diagnose your vehicle and determine if the fault is related to this recall.

 

WHAT WE WILL DO

We will install a contact bridge and a contact spring that will provide a suitable ground path for the steering column at no cost to you.

 

WHAT YOU SHOULD DO

Please contact your Aston MartineBay dealer as soon as possible to arrange a date for the repair. They will be able to fully explain why this Recall Action is necessary. Instructions for making this correction have been sent to your dealer. The labour time necessary to complete this service correction is a maximum of 2 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.

Your Aston MartineBay dealer is best equipped to obtain parts and provide the service to make sure that your vehicle is corrected as promptly as possible. If, however you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date, or within three days, we recommend that you contact Aston MartineBay Customer Service by calling 1-866-278-6661.

If after contacting your dealer and Aston MartineBay Customer Services, you are still not able to have the safety defect remedied without charge and within a reasonable time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.

If you have already had your vehicle repaired due to this problem before receipt of this notice, you may be entitled to reimbursement for any out of pocket costs. For further information, please contact Aston MartineBay Customer Service by calling 1-866-278-6661.

 

IF YOU NO LONGER OWN THE VEHICLE

If you have sold or traded your vehicle, please tell us by completing the enclosed Change of Keeper form and returning it to us.

Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

We are sorry to cause inconvenience with this Recall Action. However, this action has been taken in the interest of your safety and continued satisfaction with our products.

Yours sincerely

 

Phil Eaglesfield

General Manager
Client Services
Aston MartineBay Lagonda Limited

 


Chronology :

Please see Recall 17V-627.

October 2017 โ€“ Aston MartineBay was notified by the supplier of the steering column upper of a potential issue regarding that part. Aston MartineBay immediately launched an investigation into the issue and its potential effect on certain Aston MartineBay DB11 vehicles.

January 2018 โ€“ A Recall Committee convened on 15 January 2018 and determined that a voluntary Recall should be performed on all DB11 vehicles potentially affected with the defect.

There have been no reports of inadvertent airbag deployment, or injury caused by this defect on Aston MartineBay DB11 vehicles.

 


2 Affected Products

Vehicle

MAKEMODELYEAR
ASTON MARTINeBayDB112017-2018

 


11 Associated Documents

Safety Bulletin

RCSB-18V065-0017.pdf 596.298KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V065-9800.pdf 52.404KB

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Miscellaneous Document – Change of Ownership Form

RMISC-18V065-5948.pdf 67.184KB

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Recall Quarterly Report #1, 2018-1

RCLQRT-18V065-8616.PDF 214.513KB

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Recall Acknowledgement

RCAK-18V065-5345.pdf 245.741KB

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Defect Notice 573 Report

RCLRPT-18V065-6086.PDF 218.555KB

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Recall Quarterly Report #2, 2018-2

RCLQRT-18V065-5024.PDF 214.617KB

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Recall Quarterly Report #4, 2018-4

RCLQRT-18V065-2100.PDF 211.438KB

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Recall Quarterly Report #5, 2019-1

RCLQRT-18V065-9257.PDF 211.549KB

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Recall Quarterly Report #3, 2018-3

RCLQRT-18V065-0311.PDF 211.325KB

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Recall Quarterly Report #6, 2019-2

RCLQRT-18V065-5484.PDF 211.635KB

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Ancel VD500 OBD2 Scanner Diagnostic Tool for Volkswagen VW Audi Skoda Seat Diagnosis Check Engine Light EPB ABS SRS Code Reader Oil Throttle Position Adaption Brake Pad Reset
  • ใ€Designed for Volkswagen(VAG) Cars Diagnosticsใ€‘The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN)
  • ใ€Basic + Special Advanced Functions for VAG Vehicleใ€‘The ANCEL VD500 scan tool for vw can not only read and clear codes on engine, ABS, transmission, SAS (not all cars), ESP, TPMS and other systems, but also reset the oil, brake pad(epb service) and throttle position adaption. If you don't know how to do it, please con-tact us in time. Include your car model, year and the function you want to do
  • ใ€Plug and Play, No Complex Connectionใ€‘The ANCEL VD500 is truly plug-and-playโ€”no complicated networking or batteries required. Simply connect it and use it anywhere in your car, anytime. Fast, easy, and convenient
  • ใ€Full Access, No Hidden Costsใ€‘Unlike other detectors that charge extra for features, the ANCEL VD500 is 100% no extra additional charges, with no hidden costs. The full functionality is accessible, and the system upgrade is included, a favorite choice among customers
  • ใ€Wide Compatibility for Volkswagen Carsใ€‘The VD500 diagnostic scanner for audi offering for Volkswagen vehicles covers the following vehicles: fits for VW (CC, EOS, Golf, GTI, Jetta, Passat, Phaeton, Polo, Rabbit, Sharan, Tiguan, Touran, Touareg); fits for Audi (A3, A4, A6, A7, A8, A5, Q3, Q5, Q7, R8, RS3, TT, RS, RS5, S4, S6); fits for Skoda (Octavia, Rapid, Yeti, Kodiaq, Fabio, Superb); fits for SEAT (Leon, Ateca, Ibiza, Altea, Cushion, Cord, Alhambra) Diagnostics
Bestseller No. 8
FOXWELL NT630 Plus OBD2 Scanner with ABS and SRS, 2025 ABS Auto Bleed Scan Tool Brake SRS Scanner Live Data, Car Code Reader Diagnostic Tool Bidirectional Scanner with SAS Oil Light
  • Next-level OBD2 SRS ABS Scanner - Beyond the FOXWELL scanner NT301, this car obd2 scanners takes OBD-II diagnostics to the next level by in-depth insights on reading ABS SRS DTCs, display the live data: wheel speed sensor, Airbag issues, wiring faults, clear the ABS error codes after the car faults repaired, etc... NOTE: This code reader CANNOT reset/erase any Airbag error codes or crash codes. Tips: Coverage will be vary on different car conditions, please check the FOXWELL Diagnostic Coverage List under "Support" on the official site before purchase. Supports WiFi updates. No registration or subscription required.
  • Full-Feature ABS Diagnostics - Real-time tracking of wheel speed sensors, brake force distribution, and brake pressure, shown in 2 in 1 dynamic graphs for analysis. Easily read ABS trouble codes, view freeze frame data, and monitor ABS performance under emergency braking or slippery road conditions. This ABS scan tool also provides alerts for potential problems. Note: All vehicle issues must be properly repaired before clearing codes.
  • Achieve Firm Pedal Response - After replacing the ABS pump or adding brake fluid, air can enter the ABS module, causing the pedal to feel weak or slow to return. This ABS bleed scan tool will restore your brake pedalโ€™s firmness by efficiently removing air from the ABS module. NOTE: Supports ABS bleeding only on certain vehicles. Coverage details please check the FOXWELL Diagnostic Coverage List under "Support" on the official site.
  • Check Engine and Reset CEL - This obd2 scanner diagnostic tool also can diagnose CEL, read OBD-II modules instantly, display the live data with graph (engine RPM, coolant temp, fuel trim, sensor readings), locate bad sensors and indicate I/M readiness status before the annual inspection. Helps reduce risks and maintain top vehicle performance.
  • User-Friendly & Budget-Friendly - Features a 2.8" LCD screen, enjoy software updates without subscription for newer vehicle models(Any more issues about update, please let us know). This code scanner comes with a sturdy case for easy carrying. The code reader for cars and trucks will also save diagnostic data to avoid unnecessary diagnostic costs when you must to find the professional mechanic to fix the car faults instead of addressing them by yourself.
Bestseller No. 9
LAUNCH CRP123 V2.0 Elite OBD2 Scanner, 2025 New Engine/ABS/SRS/Transmission Car Diagnostic Tool With Oil Reset/Throttle Adaption/SAS Relearn , Check Engine Code Reader, Lifetime Free Update Scan Tool
  • ใ€User-Friendly CRP123 V2.0 ELITEใ€‘Ready to use right out of the box, Same with the LAUNCH CRP123E/CRP123i v2.0, includes Lifetime Software Updates,4 System Scan+3 Reset Services and 5 Years of Backup.
  • ใ€Newly Added 3 HOT Resetsใ€‘All Level-up LAUNCH CRP123 V2.0 obd2 scanner with 3 Resets : Oil Reset ,Throttle Adaptation,and SAS Reset for LIFETIME! Reset your Oil life system, Optimize your engine with Throttle Adaptation and enhance your vehicle's handling and safety with SAS Reset.
  • ใ€Intuitive Live Data Streamใ€‘ The CRP123 V2.0 OBD2 scanner offers a great balance of functionality and affordability. It allows you to view live data streams for the ENGINE, AT, ABS, and SRS systems, including preset or user-oriented data. You can graph, record, playback, and print this data, as well as read and reset codes for the engine, ABS, SRS, and transmission systems.
  • ใ€Comprehensive OBDII Code Readerใ€‘ The LAUNCH CRP123 V2.0 scan tool supports all 10 modes of the OBDII standard, ensuring thorough and precise system diagnostics. It can read and clear DTCs, perform smog tests, check I/M readiness, and conduct O2 sensor and EVAP system tests. Additionally, it includes an OBDII code lookup tool and an acronym database to facilitate faster diagnosis and repair.
  • ใ€Engine/ABS/SRS/Transmission Diagnostic Toolใ€‘ The Launch CRP123 V2.0 scanner supports generic OBDII codes (P0, P2, P3, and U0) and manufacturer-specific codes (P1, P3, and U1), as well as pending codes and freeze frame data. It monitors I/M readiness, provides live PCM stream data, and graphs up to four live data streams, such as Engine Coolant Temperature, Long & Short Fuel Trim, Accelerator Pedal Position Sensor, Throttle Valve Position, Generator Load Signal, Fuel Tank Pressure, Engine RPM, and Intake Air Temperature. It also clears DTC codes, turns off the MIL, resets monitors, and provides hints for the Data Link Connector (DLC) location.
Bestseller No. 10
XpertAuto OBD2 Scanner S515 ABS SRS ECM TCM,Car Code Reader, Diagnostic Scan Tool with Reset for ABS/SRS/Oil/EPB/SAS/ETS/Battery/DPF/, Universal for All OBD II/EOBD Protocol Cars After 1996
  • ใ€ENHANCED DIAGNOSTIC SCAN TOOL WITH ABS/SRS/ECM/TCM SYSTEMSใ€‘ The XpertAuto S515 OBD2 scan diagnostic tool helps diagnose issues with ABS, SRS, ECM, and TCM systems. This car diagnostic scan tool reads and clears error codes, reads data streams, retrieves ECU info,and quickly locates ABS, SRS, ECM, TCM problems
  • ใ€8 HOT RESET SERVICESใ€‘The XpertAuto S515 professional level car code reader and reset tool offers 8 hot reset services, including oil, airbag, SAS, EPB, ETS, ABS bleed, DPF regeneration and battery reset. This car code reader is perfect for thoughtful and attentive service, covering everything from routine maintenance and warning light removal to auto part replacement and more
  • ใ€PROFESSIONAL-GRADE OBD2 SCANNERใ€‘ The car scanner diagnostic tool delivers professional-grade functionality at a consumer price. It covers all the essentials: Read Codes, Erase Fault Codes, MIL Fault Indicator Light, Live Data, EVAP System Test, View Freeze-Frame, Vehicle Info, I/M Readiness, and DTCs Look-up, ensuring accurate diagnosis and peace of mind
  • ใ€AUTOSEARCH VIN - SCREENSHOT & RECORDINGใ€‘ The Vehicle Code Reader features intelligent Auto VIN technology for fast and accurate one-touch vehicle identification. It scans ECUs, collects vehicle information and performs diagnostics on selected systems. This car diagnostic tool comes with unique screenshot and video recording function, allowing you to save extensive data effortlessly
  • ใ€MULTIPLE DISPLAY OF LIVE DATAใ€‘ The car diagnostic tool can display data streams through numbers, images, and a combination of both. It also allows comparison with historical data for a comprehensive view of your car's condition and changes at a glance. Car diagnostic reports can be easily saved, shared, printed, and emailed

 


Last update on 2025-07-16 / Affiliate links / Images from Amazon Product Advertising API


 

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