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June 21, 2017 NHTSA CAMPAIGN NUMBER: 17V391000
The loss of hydraulic fluid may prevent the vehicle from shifting out of the gear that it is in. Additionally, if the vehicle is being driven when the fluid level significantly drops, the transmission may shift to an emergency neutral as the vehicle comes to a stop. If the driver ignores the dash warning message and exits the vehicle without applying the parking brake, the vehicle may roll away. Either condition increases the risk of a crash.
NHTSA Campaign Number: 17V391
Manufacturer Aston Martin The Americas
Components POWER TRAIN
Potential Number of Units Affected 179
Summary
Aston Martin the Americas (Aston Martin
) is recalling certain 2011-2014 V8 Vantage vehicles equipped with 7-speed Auto-Shift Manual (ASM) “SportShift II” transmissions. A connector for the clutch fluid line may break, resulting in a hydraulic fluid leak.
Remedy
Aston Martin will notify owners, and dealers will install a support bracket to hold pipe securely in position, free of charge. The recall began July 18, 2017. Owners may contact Aston Martin
customer service at 1-949-379-3100. Aston Martin
’s number for this recall is RA-07-0024.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Aston Martin has a Recall
SAFETY RECALL ACTION
Reference number: | RA-07-0024 | Issued: 6 July, 2017 | |
Subject: | Connector failure on V8 Vantage 7-Speed SportShift II Transmission | ||
Model(s): | V8 Vantage and V8 Vantage S with 7-Speed SportShift II Transmission | ||
VIN range: | Refer to the separately published list of VINs | ||
Applicable to: | All USA Dealers | ||
Distribute to: | After Sales Manager
Executive Manager Service Manager Sales Manager | Warranty Staff
Technician(s) Parts Staff |
Attached Documents:
- Appendix A – Table that Shows the Quantities of Affected Vehicles.
- Copy of the Owner Notification letter for vehicles in RA-07-0024.
- Copy of the Change of Keeper or Address form.
Reason for this Recall Action (NHTSA Ref. 17V391)
This Recall Action is applicable to the vehiclesin the USA that follow:
- V8 Vantage Coupe and Roadster with 7-Speed “SportShift II” transmission from March 2012 thru September 2013.
- V8 Vantage S Coupe and Roadster with 7-Speed “SportShift II” transmission from November 2010 thru September 2013.
Aston Martin has determined that a defect which relates to motor vehicle safety exists on a range of V8 Vantage vehicles that were manufactured from November 2010 thru September 2013.
In October 2010, a connector in the hydraulic system for the 7-speed Auto-Shift Manual (ASM) transmission that is installed on V8 Vantage, was found not to have sufficient support. The connector is between the pipe for the clutch fluid and the ASM system. It is possible that this connector can fail and cause loss of the clutch fluid.
If the hydraulic fluid leaks, the level will go down. As the fluid level goes down, the following can occur:
- The driver may see signs of fluid below the vehicle or underneath on the ground.
- At start-up, an “Unable to select gears” warning will show in the driver’s display and the transmission will not change from Neutral or Park into a gear. The driver will be unable to move the vehicle.
- While driving, an “Unable to select gears” warning will flash and the driver can continue in the same gear until they choose a place to stop. In this condition, if the driver operates the brakes, the engine can be stalled as the vehicle comes to a stop.
- If, in the case above there is sufficient pressure remaining in the hydraulic system, the transmission will select emergency neutral as the vehicle comes to a stop.
To correct the problem
To correct this problem, you must:
- Do a check to see if Service Action SA-07-0225 has been completed on the vehicle.
- If necessary, install a support bracket to hold the connector and prevent movement.
The full list of VINs for the affected vehicles is on the DCS portal as an attachment to this Recall Action document.
PLEASE DO A CHECK OF ALL VEHICLES THAT ARE IN THE AFFECTED VIN LIST
Legal Requirements
The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. Failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonable equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these difficult solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copies of the letters that are being sent to Owners, the Owners are being instructed to contact Aston Martin Customer Service if their Dealer does not correct the condition within three (3) days of the mutually agreed upon service date. If the condition is not corrected within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.
IMPORTANT: We remind you that it can be a violation of Section 30120(i) of the Federal Motor Vehicle Safety Act required under this notice if a Dealer sells or leases a vehicle that is covered by this notice without first completing the repair.
Communications
We will write to every owner directly to tell them about this Safety Recall Action. A copy of the letter is attached at the end of this Recall Action for your information. There is also a copy of the “Change of Keeper’s Address or Ownership” form.
When the Owner calls to make an appointment, briefly describe the remedial work which will be done to the Owner’s vehicle and fully explain the reason for this work. Tell the owner that the repair will be done at no cost to them.
Service Reception Desk – Checks you must do before you book the vehicle in.
When you make a reservation for a Customer that you confirm the name and contact details are correct in Aston Martin’s records.
To do this, please do the steps that follow:
- Enter the vehicle’s 6-digit chassis number into DCS (amdealers.com) and click “Validate” (refer to Figure 1).
Figure 1
- Make sure that the vehicle details are correct. If the current owner is correct, no action is necessary.
- Make sure that the Customer name is correct. If the data is correct, then no action is necessary.
- To update the Customer details, use the search feature to find the customer in your Synergy database (refer to Figure 2).
Figure 2
Note: The Customer record and updated details must have been entered into Synergy before you try to transfer the ownership in DCS.
- If the correct Customer shows, click “confirm”.
- If the correct Customer details do not show, click “add new”.
Before you start work
Log on to the Online Dealer Warranty (ODW) system. Do the steps that follow:
- Select the Warranty Live screen (Outstanding Campaigns Status).
- Download the attached VIN list from the DCS Portal and do a check of the VINs in your control.
- Find out if there are other open Service Actions (SAs) or Recall Actions (RAs) for the vehicles in the list.
- List the SAs and RAs and plan the work so that the Owner only needs to come to your Dealership once.
Note: The ODW system operates in real-time. Thus, the online condition shows only the newest Dealer Warranty Claim submissions.
Workshop Procedure
This Workshop Procedure has the parts that follow:
- Part A – Examine the Connector for the Clutch Fluid Line.
- Part B – Install the ASM Hose Bracket Assembly.
Part A – Examine the Connector for the Clutch Fluid Line
- Lift the vehicle and make it safe.
WARNING: DO NOT TOUCH THE EXHAUST SYSTEM AFTER OPERATION OF THE ENGINE. THE EXHAUST SYSTEM WILL BE HOT AND CAN CAUSE INJURY. WAIT FOR THE EXHAUST TO BECOME COOL BEFORE YOU DO WORK.
- Examine the connector on the clutch supply line. If the bracket (1) shown in Figure 3 is installed, you do not need to do more work. Do Step 4.
If the bracket is not installed, continue from Part B.
Figure 3
- Install the rear undertray (refer to Workshop Manual procedure 01.02.PB).
Part B – Install the ASM Hose Bracket Assembly
- Hold the cross brace (refer to Figure 4).
Figure 4
- Remove the four bolts that attach the cross brace to the subframe.
- Remove the cross brace (refer to Figure 5).
Figure 5
Release the fluid pressure in the ASM system
WARNING: MAKE SURE THAT YOU DO THE STEPS THAT FOLLOW TO RELEASE THE PRESSURE FROM THE HYDRAULIC SYSTEM. THE ASM SYSTEM OPERATES AT VERY PRESSURE. IF YOU DO NOT RELEASE THE PRESSURE, PERSONAL INJURY CAN OCCUR IF YOU DO WORK ON THE HYDRAULIC SYSTEM.
- Disconnect the electrical connector (1) for the ASM fluid pump (2) (refer to Figure 6).
- Start the engine.
Figure 6
Note: This will log a transmission fault code.
- Operate the gears until they do not continue to change.
Note: This releases the pressure in the hydraulic system.
- Stop the engine and remove the key from the docking station.
Install the New Bracket Assembly
- Remove the two bolts that attach the front heat shield to the rear exhaust pipe (refer to Figure 7).
Figure 7
- Remove the heat shield (refer to Figure 8)
Figure 8
WARNING: THE EDGES OF THE EXHAUST REAR HEAT SHIELD ARE SHARP AND CAN CAUSE INJURY. APPLY TAPE TO THE REAR HEAT SHIELD FOR PROTECTION.
- Apply applicable tape to the edges of the exhaust rear heatshield for protection.
- Remove and discard the clip that attaches the tube for the clutch slave cylinder to the flexible hose.
- Install a new clip to attach the tube for the clutch slave cylinder to the flexible hose.
- Cut and remove the fir-tree fixing (1) that attaches the ASM hose assembly (2) to the transmission (refer to Figure 9).
Figure 9
- Install the two P-clips (3) onto the ASM hose assembly (2).
- Put the new ASM hose bracket (4) in position on the transmission mounting bracket (5).
- Loosely install the screw (6) that attaches the top P-clip to the ASM hose bracket (4).
- Align the top P-clip (3), the ASM hose bracket (4) and the ASM hose (2).
- Align the ASM hose bracket (4) with the holes in the transmission mounting bracket (5). Install and tighten the two attachment screws (8).
- Put the bottom P-clip (3) into the correct position and loosely install the attachment screw (7).
- Make sure that the P-clips (3) and the ASM hose assembly (2) are correctly aligned and tighten the two P-clip attachment screws (6 and 7).
Assembly
- Connect the electrical connector to the ASM fluid pump.
- Remove the protective tape from the exhaust rear heat shield.
- Put the front heat shield in position on the rear exhaust pipe (refer to Figure 10).
Figure 10
- Install the two bolts that attach the front heat shield to the rear exhaust pipe (refer to Figure 11).
- Install the rear undertray (refer to Workshop Manual procedure 01.02.PB).
- Use the AMDS to clear all recorded transmission fault codes.
Warranty Data
Make sure that you submit your claim in less than 24 hours after the work is completed. The records of your claims are used in the reporting process for the Recall Action that Aston Martin need to submit to the National Highway Traffic Safety Administration.
Procedure and Labor Time
Description | Labor Time |
Examine the connector for the ASM clutch tube assembly. | 0.1 hours |
Examine and if necessary install the ASM hose bracket assembly. | 0.8 hours |
Part Data
The parts in the list that follow are available as a Kit. The part number for the kit is: DG33-33-10695.
Description | Part Number | Quantity |
Pipe Clip Kit (ASM) | DG33-33-10695 | 1 |
The Contents of the kit (Part Number DG33-33-10695):
Description | Part Number | Quantity |
Clip, ASM Hose | 6G33-33-10673 | 1 |
V8 ASM Hose Bracket | DG33-7J158-AA | 1 |
P-clip, 20 mm diameter | DG33-589806-AA | 1 |
P-clip, 10 mm diameter | 694891 | 1 |
Screw, M8 x 20 mm | 703121 | 2 |
Screw, M6 x 25 mm | 703025 | 2 |
Please Note:
When you have completed this Recall Action, make sure that you make an entry in Section A of the Vehicle Owner’s Guide to show that the procedure is completed.
Appendix A – Table that Shows the Quantities of Affected Vehicles in the US Market
Note: Please refer to the list on DCS for the vehicles in your region.
Model | Registered & AMLNA Fleet (RA-07-0024) | Build Range (MM/YY) |
V8 Vantage Coupe 7-Speed SportShift II | 13 | August 2012 – September 2013 |
V8 Vantage Roadster 7-Speed SportShift II | 23 | March 2012 – September 2013 |
V8 Vantage S Coupe 7-Speed SportShift II | 73 | November 2010 – September 2013 |
V8 Vantage S Roadster 7-Speed SportShift II | 70 | December 2010 – November 2011 |
TOTAL | 179 |
If you have any questions related to this Recall Action, please contact: Aston Martin![]() The English version of this Recall Action is written in Simplified Technical English to ASD-STE100™. |
Copy of the Owner Notification Letter
[Date DD Month, YYYY]
[Customer Name]
[Customer Address 1]
[Customer Address 2]
[Customer City/County]
[Customer Country]
IMPORTANT SAFETY RECALL NOTICE NHTSA Recall [NHTSA Ref]
This notice applies to your vehicle: [INSERT VIN]
Dear [Customer]
Safety Recall Action RA-07-0024 – Connector failure on V8 Vantage 7-Speed SportShift II Transmission
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Aston Martin has determined that a defect which relates to motor vehicle safety exists on V8 Vantage vehicles that were manufactured from November 2010 thru September 2013 with 7-speed SportShift II ASM transmission.
A connector in the hydraulic system for the 7-speed Auto-Shift Manual (ASM) transmission that is installed on V8 Vantage, was found not to have sufficient support. The connector is between the pipe for the clutch fluid and the ASM system. It is possible that this connector can fail and cause loss of the clutch fluid. This would result in malfunction of the clutch system, which could cause a vehicle crash.
A Service Action was issued to repair all vehicles that are affected but our records show that your vehicle has not yet had the modiifcation.
WHAT WE WILL DO
Your vehicle will be examined to check if the Service Action was completed previously. If necessary, a support bracket will be installed to hold the pipe securely in position and prevent movement of the assembly. When you have booked the vehicle in with your Dealer, wherever possible they will endeavour to complete the modification while you wait, to minimize the impact on your time.
WHAT YOU SHOULD DO
Please contact your Aston Martin dealer as soon as possible to arrange a date for the repair. They will be able to fully explain why this Recall Action is necessary. Instructions for making this correction have been sent to your dealer. The labor time necessary to complete this service correction is a maximum of one hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.
Your Aston Martin dealer is best equipped to obtain parts and provide the service to make sure that your vehicle is corrected as promptly as possible. If, however you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date, or within
Copy of the Owner Notification Letter
three days, we recommend that you contact Aston Martin Customer Service by calling 1-888923-9988.
If after contacting your dealer and Aston Martin Customer Services, you are still not able to have the safety defect remedied without charge and within a reasonable time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.
If you have already had your vehicle repaired due to this problem before receipt of this notice, you may be entitled to reimbursement for any out of pocket costs. For further information, please contact Aston Martin Customer Service by calling 1-888-923-9988.
IF YOU NO LONGER OWN THE VEHICLE
If you have sold or traded your vehicle, please tell us by completing the enclosed Change of Keeper form and returning it to us.
Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We are sorry to cause inconvenience with this Recall Action. However, this action has been taken in the interest of your safety and continued satisfaction with our products.
Yours sincerely
Phil Eaglesfield
Director, Client Services
Aston Martin Lagonda Limited
Chronology :
In April 2017, we were notified about driveability problems on V8 Vantage Sportshift vehicles. The vehicles were 10,11 and 12.5 model years (manufactured from 12/2010 to 08/2012). We immediately launched an investigation into the issue.
From 25 April 2017 to 4 June 2017, an internal investigation was initiated into the possible cause of driveability and gear-shifting problems. During the investigation, it was discovered that a Service Action to correct a leaking clutch feed pipe was issued for 7-Speed Sportshift. The affected vehicles were 10,11 and 12.5 model years. This Service Action was reviewed and it was determined that VIN range issued on the original Action was incorrect.
The potential existence of a safety defect could not be excluded. A recommendation was made by the CCRG to progress the matter to the Recall Committee on 5 June, 2017.
A Recall Committee convened on June 15, 2017 and determined to recall a voluntary Recall of all vehicles that still have not had the Service Action completed, plus the additional vehicles identified.
4 Affected Products
Vehicle
MAKE | MODEL | YEAR |
ASTON MARTIN![]() | V8 VANTAGE | 2011-2014 |
11 Associated Documents
Recall Acknowledgement
RCAK-17V391-3507.pdf 278.613KB
Recall 573 Report
RCLRPT-17V391-8418.pdf 218.236KB
Manufacturer Notices(to Dealers,etc)
RCMN-17V391-9761.pdf 687.778KB
Recall Quarterly Report #2, 2017-4
RCLQRT-17V391-7787.PDF 214.606KB
Manufacturer Notices(to Dealers,etc) – Safety Bulletin – Reference Number: N172105680 Release Date: July 2017
RCMN-17V391-5893.pdf 674.522KB
Recall Quarterly Report #1, 2017-3
RCLQRT-17V391-8710.PDF 214.502KB
Owner Notification Letter(Part 577)
RCONL-17V391-4382.pdf 250.36KB
Recall Quarterly Report #3, 2018-1
RCLQRT-17V391-3954.PDF 214.707KB
Recall Quarterly Report #4, 2018-2
RCLQRT-17V391-3726.PDF 214.803KB
Recall Quarterly Report #5, 2018-3
RCLQRT-17V391-1261.PDF 214.907KB
Recall Quarterly Report #6, 2018-4
RCLQRT-17V391-9320.PDF 211.624KB
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SEOCONTENT-START
August 18, 2017 IMPORTANT SAFETY RECALL NOTICE NHTSA Recall 17V-391 This notice applies to your vehicle Dear Safety Recall Action RA-07-0024- Connector failure on VB Vantage 7-Speed SportShift II Transmission This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Aston Martin has determined that a defect which relates to motor vehicle safety exists on VB Vantage vehicles that were manufactured from November 2010 thru September 2013 with 7-speed SportShift II ASM transmission. A connector in the hydraulic system for the 7-speed Auto-Shift Manual (ASM) transmission that is installed on VB Vantage, was found not to have sufficient support. The connector is between the pipe for the clutch fluid and the ASM system. It is possible that this connector can fail and cause loss of the clutch fluid. This would result in malfunction of the clutch system, which could cause a vehicle crash. A Service Action was issued to repair all vehicles that are affected but our records show that your vehicle has not yet had the modiifcation. WHAT WE WILL DO Your vehicle will be examined to check if the Service Action was completed previously. If necessary, a support bracket will be installed to hold the pipe securely in position and prevent movement of the assembly. When you have booked the vehicle in with your Dealer, wherever possible they will endeavour to complete the modification while you wait, to minimize the impact on your time. WHAT YOU SHOULD DO Please contact your Aston Martin dealer as soon as possible to arrange a date for the repair. They will be able to fully explain why this Recall Action is necessary. Instructions for making this correction have been sent to your dealer. The labor time necessary to complete this service correction is a maximum of one hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle. Your Aston Martin dealer is best equipped to obtain parts and provide the service to make sure that your vehicle is corrected as promptly as possible. If, however you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date, or within RA-07-0024 – Customer Letter Fed.docx Page 1 of 2 V24 1 three days, we recommend that you contact Aston Martin Customer Service by calling 1-888- 923-9988. If after contacting your dealer and Aston Martin Customer Services, you are still not able to have the safety defect remedied without charge and within a reasonable time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov. If you have already had your vehicle repaired due to this problem before receipt of this notice, you may be entitled to reimbursement for any out of pocket costs. For further information, please contact Aston Martin Customer Service by calling 1-888-923-9988. IF YOU NO LONGER OWN THE VEHICLE If you have sold or traded your vehicle, please tell us by completing the enclosed Change of Keeper form and returning it to us. Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. We are sorry to cause inconvenience with this Recall Action. However, this action has been taken in the interest of your safety and continued satisfaction with our products. Yours sincerely Phil Eaglesfield Director, Client Services Aston Martin Lagonda Limited RA-07-0024 • Customer Letter Fed.docx Page 2 of 2
**************************************************************************************************************
ASTON MARTIN CLIENT SERVICES 6 July, 2017 Page 1 of 8 SAF E T Y RECAL L ACTION Reference number: RA-07-0024 Issued: 6 July, 2017 Subject: Connector failure on V8 Vantage 7-Speed SportShift II Transmission Model(s): V8 Vantage and V8 Vantage S with 7-Speed SportShift II Transmission VIN range: Refer to the separately published list of VINs Applicable to: All USA Dealers Distribute to: After Sales Manager Executive Manager Service Manager Sales Manager Warranty Staff Technician(s) Parts Staff Attached Documents: 1. Appendix A – Table that Shows the Quantities of Affected Vehicles. 2. Copy of the Owner Notification letter for vehicles in RA-07-0024. 3. Copy of the Change of Keeper or Address form. Reason for this Recall Action (NHTSA Ref. 17V391) This Recall Action is applicable to the vehiclesin the USA that follow: • V8 Vantage Coupe and Roadster with 7-Speed “SportShift II” transmission from March 2012 thru September 2013. • V8 Vantage S Coupe and Roadster with 7-Speed “SportShift II” transmission from November 2010 thru September 2013. Aston Martin has determined that a defect which relates to motor vehicle safety exists on a range of V8 Vantage vehicles that were manufactured from November 2010 thru September 2013. In October 2010, a connector in the hydraulic system for the 7-speed Auto-Shift Manual (ASM) transmission that is installed on V8 Vantage, was found not to have sufficient support. The connector is between the pipe for the clutch fluid and the ASM system. It is possible that this connector can fail and cause loss of the clutch fluid. If the hydraulic fluid leaks, the level will go down. As the fluid level goes down, the following can occur: • The driver may see signs of fluid below the vehicle or underneath on the ground. • At start-up, an “Unable to select gears” warning will show in the driver’s display and the transmission will not change from Neutral or Park into a gear. The driver will be unable to move the vehicle. • While driving, an “Unable to select gears” warning will flash and the driver can continue in the same gear until they choose a place to stop. In this condition, if the driver operates the brakes, the engine can be stalled as the vehicle comes to a stop. • If, in the case above there is sufficient pressure remaining in the hydraulic system, the transmission will select emergency neutral as the vehicle comes to a stop. To correct the problem To correct this problem, you must: • Do a check to see if Service Action SA-07-0225 has been completed on the vehicle. • If necessary, install a support bracket to hold the connector and prevent movement. The full list of VINs for the affected vehicles is on the DCS portal as an attachment to this Recall Action document. SAFETY RECALL ACTION RA-07-0024 6 July, 2017 Page 2 of 8 PLEASE DO A CHECK OF ALL VEHICLES THAT ARE IN THE AFFECTED VIN LIST Legal Requirements The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. Failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonable equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these difficult solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copies of the letters that are being sent to Owners, the Owners are being instructed to contact Aston Martin Customer Service if their Dealer does not correct the condition within three (3) days of the mutually agreed upon service date. If the condition is not corrected within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration. IMPORTANT: We remind you that it can be a violation of Section 30120(i) of the Federal Motor Vehicle Safety Act required under this notice if a Dealer sells or leases a vehicle that is covered by this notice without first completing the repair. Communications We will write to every owner directly to tell them about this Safety Recall Action. A copy of the letter is attached at the end of this Recall Action for your information. There is also a copy of the “Change of Keeper’s Address or Ownership” form. When the Owner calls to make an appointment, briefly describe the remedial work which will be done to the Owner’s vehicle and fully explain the reason for this work. Tell the owner that the repair will be done at no cost to them. Service Reception Desk – Checks you must do before you book the vehicle in. When you make a reservation for a Customer that you confirm the name and contact details are correct in Aston Martin’s records. To do this, please do the steps that follow: 1. Enter the vehicle’s 6-digit chassis number into DCS (amdealers.com) and click “Validate” (refer to Figure 1). Figure 1 2. Make sure that the vehicle details are correct. If the current owner is correct, no action is necessary. 3. Make sure that the Customer name is correct. If the data is correct, then no action is necessary. SAFETY RECALL ACTION RA-07-0024 6 July, 2017 Page 3 of 8 4. To update the Customer details, use the search feature to find the customer in your Synergy database (refer to Figure 2). Figure 2 Note: The Customer record and updated details must have been entered into Synergy before you try to transfer the ownership in DCS. 5. If the correct Customer shows, click “confirm”. 6. If the correct Customer details do not show, click “add new”. Before you start work Log on to the Online Dealer Warranty (ODW) system. Do the steps that follow: 1. Select the Warranty Live screen (Outstanding Campaigns Status). 2. Download the attached VIN list from the DCS Portal and do a check of the VINs in your control. 3. Find out if there are other open Service Actions (SAs) or Recall Actions (RAs) for the vehicles in the list. 4. List the SAs and RAs and plan the work so that the Owner only needs to come to your Dealership once. Note: The ODW system operates in real-time. Thus, the online condition shows only the newest Dealer Warranty Claim submissions. Workshop Procedure This Workshop Procedure has the parts that follow: • Part A – Examine the Connector for the Clutch Fluid Line. • Part B – Install the ASM Hose Bracket Assembly. Part A – Examine the Connector for the Clutch Fluid Line 1. Lift the vehicle and make it safe. WARNING: DO NOT TOUCH THE EXHAUST SYSTEM AFTER OPERATION OF THE ENGINE. THE EXHAUST SYSTEM WILL BE HOT AND CAN CAUSE INJURY. WAIT FOR THE EXHAUST TO BECOME COOL BEFORE YOU DO WORK. SAFETY RECALL ACTION RA-07-0024 6 July, 2017 Page 4 of 8 2. Examine the connector on the clutch supply line. If the bracket (1) shown in Figure 3 is installed, you do not need to do more work. Do Step 4. If the bracket is not installed, continue from Part B. Figure 3 3. Install the rear undertray (refer to Workshop Manual procedure 01.02.PB). Part B – Install the ASM Hose Bracket Assembly 4. Hold the cross brace (refer to Figure 4). Figure 4 5. Remove the four bolts that attach the cross brace to the subframe. 6. Remove the cross brace (refer to Figure 5). Figure 5 SAFETY RECALL ACTION RA-07-0024 6 July, 2017 Page 5 of 8 Release the fluid pressure in the ASM system WARNING: MAKE SURE THAT YOU DO THE STEPS THAT FOLLOW TO RELEASE THE PRESSURE FROM THE HYDRAULIC SYSTEM. THE ASM SYSTEM OPERATES AT VERY PRESSURE. IF YOU DO NOT RELEASE THE PRESSURE, PERSONAL INJURY CAN OCCUR IF YOU DO WORK ON THE HYDRAULIC SYSTEM. 7. Disconnect the electrical connector (1) for the ASM fluid pump (2) (refer to Figure 6). Figure 6 8. Start the engine. Note: This will log a transmission fault code. 9. Operate the gears until they do not continue to change. Note: This releases the pressure in the hydraulic system. 10. Stop the engine and remove the key from the docking station. Install the New Bracket Assembly 11. Remove the two bolts that attach the front heat shield to the rear exhaust pipe (refer to Figure 7). Figure 7 12. Remove the heat shield (refer to Figure 8) Figure 8 SAFETY RECALL ACTION RA-07-0024 6 July, 2017 Page 6 of 8 WARNING: THE EDGES OF THE EXHAUST REAR HEAT SHIELD ARE SHARP AND CAN CAUSE INJURY. APPLY TAPE TO THE REAR HEAT SHIELD FOR PROTECTION. 13. Apply applicable tape to the edges of the exhaust rear heatshield for protection. 14. Remove and discard the clip that attaches the tube for the clutch slave cylinder to the flexible hose. 15. Install a new clip to attach the tube for the clutch slave cylinder to the flexible hose. 16. Cut and remove the fir-tree fixing (1) that attaches the ASM hose assembly (2) to the transmission (refer to Figure 9). Figure 9 17. Install the two P-clips (3) onto the ASM hose assembly (2). 18. Put the new ASM hose bracket (4) in position on the transmission mounting bracket (5). 19. Loosely install the screw (6) that attaches the top P-clip to the ASM hose bracket (4). 20. Align the top P-clip (3), the ASM hose bracket (4) and the ASM hose (2). 21. Align the ASM hose bracket (4) with the holes in the transmission mounting bracket (5). Install and tighten the two attachment screws (8). 22. Put the bottom P-clip (3) into the correct position and loosely install the attachment screw (7). 23. Make sure that the P-clips (3) and the ASM hose assembly (2) are correctly aligned and tighten the two P-clip attachment screws (6 and 7). Assembly 24. Connect the electrical connector to the ASM fluid pump. 25. Remove the protective tape from the exhaust rear heat shield. 26. Put the front heat shield in position on the rear exhaust pipe (refer to Figure 10). Figure 10 SAFETY RECALL ACTION RA-07-0024 6 July, 2017 Page 7 of 8 27. Install the two bolts that attach the front heat shield to the rear exhaust pipe (refer to Figure 11). Figure 11 28. Install the rear undertray (refer to Workshop Manual procedure 01.02.PB). 29. Use the AMDS to clear all recorded transmission fault codes. Warranty Data Make sure that you submit your claim in less than 24 hours after the work is completed. The records of your claims are used in the reporting process for the Recall Action that Aston Martin need to submit to the National Highway Traffic Safety Administration. Procedure and Labor Time Description Labor Time Examine the connector for the ASM clutch tube assembly. 0.1 hours Examine and if necessary install the ASM hose bracket assembly. 0.8 hours Part Data The parts in the list that follow are available as a Kit. The part number for the kit is: DG33-33-10695. Description Part Number Quantity Pipe Clip Kit (ASM) DG33-33-10695 1 The Contents of the kit (Part Number DG33-33-10695): Description Part Number Quantity Clip, ASM Hose 6G33-33-10673 1 V8 ASM Hose Bracket DG33-7J158-AA 1 P-clip, 20 mm diameter DG33-589806-AA 1 P-clip, 10 mm diameter 694891 1 Screw, M8 x 20 mm 703121 2 Screw, M6 x 25 mm 703025 2 Please Note: When you have completed this Recall Action, make sure that you make an entry in Section A of the Vehicle Owner’s Guide to show that the procedure is completed. Appendix A – Table that Shows the Quantities of Affected Vehicles in the US Market Note: Please refer to the list on DCS for the vehicles in your region. SAFETY RECALL ACTION RA-07-0024 6 July, 2017 Page 8 of 8 Model Registered & AMLNA Fleet (RA-07-0024) Build Range (MM/YY) V8 Vantage Coupe 7-Speed SportShift II 13 August 2012 – September 2013 V8 Vantage Roadster 7-Speed SportShift II 23 March 2012 – September 2013 V8 Vantage S Coupe 7-Speed SportShift II 73 November 2010 – September 2013 V8 Vantage S Roadster 7-Speed SportShift II 70 December 2010 – November 2011 TOTAL 179 If you have any questions related to this Recall Action, please contact: Aston Martin Technical Services on: +44 (0) 1926 644720, email: askamtech@astonmartin.com, or contact your After Sales Manager. The English version of this Recall Action is written in Simplified Technical English to ASD-STE100™. Copy of the Owner Notification Letter RA-07-0024 – Customer Letter_Fed_copy.docx Page 1 of 2 [Date DD Month, YYYY] [Customer Name] [Customer Address 1] [Customer Address 2] [Customer City/County] [Customer Country] IMPORTANT SAFETY RECALL NOTICE NHTSA Recall [NHTSA Ref] This notice applies to your vehicle: [INSERT VIN] Dear [Customer] Safety Recall Action RA-07-0024 – Connector failure on V8 Vantage 7-Speed SportShift II Transmission This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Aston Martin has determined that a defect which relates to motor vehicle safety exists on V8 Vantage vehicles that were manufactured from November 2010 thru September 2013 with 7-speed SportShift II ASM transmission. A connector in the hydraulic system for the 7-speed Auto-Shift Manual (ASM) transmission that is installed on V8 Vantage, was found not to have sufficient support. The connector is between the pipe for the clutch fluid and the ASM system. It is possible that this connector can fail and cause loss of the clutch fluid. This would result in malfunction of the clutch system, which could cause a vehicle crash. A Service Action was issued to repair all vehicles that are affected but our records show that your vehicle has not yet had the modiifcation. WHAT WE WILL DO Your vehicle will be examined to check if the Service Action was completed previously. If necessary, a support bracket will be installed to hold the pipe securely in position and prevent movement of the assembly. When you have booked the vehicle in with your Dealer, wherever possible they will endeavour to complete the modification while you wait, to minimize the impact on your time. WHAT YOU SHOULD DO Please contact your Aston Martin dealer as soon as possible to arrange a date for the repair. They will be able to fully explain why this Recall Action is necessary. Instructions for making this correction have been sent to your dealer. The labor time necessary to complete this service correction is a maximum of one hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle. Your Aston Martin dealer is best equipped to obtain parts and provide the service to make sure that your vehicle is corrected as promptly as possible. If, however you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date, or within Copy of the Owner Notification Letter RA-07-0024 – Customer Letter_Fed_copy.docx Page 2 of 2 three days, we recommend that you contact Aston Martin Customer Service by calling 1-888- 923-9988. If after contacting your dealer and Aston Martin Customer Services, you are still not able to have the safety defect remedied without charge and within a reasonable time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov. If you have already had your vehicle repaired due to this problem before receipt of this notice, you may be entitled to reimbursement for any out of pocket costs. For further information, please contact Aston Martin Customer Service by calling 1-888-923-9988. IF YOU NO LONGER OWN THE VEHICLE If you have sold or traded your vehicle, please tell us by completing the enclosed Change of Keeper form and returning it to us. Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. We are sorry to cause inconvenience with this Recall Action. However, this action has been taken in the interest of your safety and continued satisfaction with our products. Yours sincerely Phil Eaglesfield Director, Client Services Aston Martin Lagonda Limited RA-07-0024 – Change of Owner Form_Copy.docx Copy of the Change of Keeper or Address form Safety Recall Action RA-07-0024 Models: V8 Vantage with 7-Speed SportShift II Subject Connector failure on V8 Vantage S 7-Speed SportShift II Transmission CHANGE OF KEEPER OR ADDRESS VEHICLE IDENTIFICATION NUMBER (VIN) REGISTRATION NUMBER (where known) S C F Please tick the applicable box: I do not own/operate this vehicle now. The vehicle has been: Stolen (1) Scrapped (2) Sold or Transferred to a new owner (3) Part exchanged at an Aston Martin Lagonda Dealer (4) Part exchanged at a non-Aston Martin Lagonda Dealer (5) Declared an insurance total-loss (6) Permanently exported to another country (7) Returned to a lease company (8) Sold at auction (9) The address you have used is incorrect (10) If you have ticked a box from (3) to (10), please record the latest known keeper information below: Business Name Title First Name Last Name Address Line 1 Address Line 2 Town County Postal/Zip Code Country Signature: Date: Please return this form by mail to: Client Services, Aston Martin Lagonda Ltd, Banbury Road, Gaydon, Warwick, CV35 0DB, England. Or, if you prefer, you can scan and email it to cofo@astonmartin.com. THANK YOU FOR YOUR CO-OPERATION
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ASTON MARTIN CLIENT SERVICES 6 July, 2017 Page 1 of 8 SAF E T Y RECAL L ACTION Reference number: RA-07-0024 Issued: 6 July, 2017 Subject: Connector failure on V8 Vantage 7-Speed SportShift II Transmission Model(s): V8 Vantage and V8 Vantage S with 7-Speed SportShift II Transmission VIN range: Refer to the separately published list of VINs Applicable to: All Dealers (Not USA) Distribute to: After Sales Manager Executive Manager Service Manager Sales Manager Warranty Staff Technician(s) Parts Staff Attached Documents: 1. Copy of the Owner Notification letter for vehicles in RA-07-0024. 2. Copy of the Change of Keeper or Address form. Reason for this Recall Action This Recall Action is applicable to the vehicles that follow: • V8 Vantage Coupe and Roadster with 7-Speed “SportShift II” transmission from February 2012 thru September 2013. • V8 Vantage S Coupe and Roadster with 7-Speed “SportShift II” transmission from July 2010 thru September 2013. Aston Martin has determined that a defect which relates to motor vehicle safety exists on a range of V8 Vantage vehicles that were manufactured from July 2010 thru September 2013. In October 2010, a connector in the hydraulic system for the 7-speed Auto-Shift Manual (ASM) transmission that is installed on V8 Vantage, was found not to have sufficient support. The connector is between the pipe for the clutch fluid and the ASM system. It is possible that this connector can fail and cause loss of the clutch fluid. If the hydraulic fluid leaks, the level will go down. As the fluid level goes down, the following can occur: • The driver may see signs of fluid below the vehicle or underneath on the ground. • At start-up, an “Unable to select gears” warning will show in the driver’s display and the transmission will not change from Neutral or Park into a gear. The driver will be unable to move the vehicle. • While driving, an “Unable to select gears” warning will flash and the driver can continue in the same gear until they choose a place to stop. In this condition, if the driver operates the brakes, the engine can be stalled as the vehicle comes to a stop. • If, in the case above there is sufficient pressure remaining in the hydraulic system, the transmission will select emergency neutral as the vehicle comes to a stop. To correct the problem To correct this problem, you must: • Do a check to see if Service Action SA-07-0225 has been completed on the vehicle. • If necessary, install a support bracket to hold the connector and prevent movement. The full list of VINs for the affected vehicles is on the DCS portal as an attachment to this Recall Action document. PLEASE DO A CHECK OF ALL VEHICLES THAT ARE IN THE AFFECTED VIN LIST SAFETY RECALL ACTION RA-07-0024 6 July, 2017 Page 2 of 8 Communications We will write to every owner directly to tell them about this Safety Recall Action. A copy of the letter is attached at the end of this Recall Action for your information. There is also a copy of the “Change of Keeper’s Address or Ownership” form. When the Owner calls to make an appointment, briefly describe the remedial work which will be done to the Owner’s vehicle and fully explain the reason for this work. Tell the owner that the repair will be done at no cost to them. Service Reception Desk – Checks you must do before you book the vehicle in When you make a reservation for a Customer that you confirm the name and contact details are correct in Aston Martin’s records. To do this, please do the steps that follow: 1. Enter the vehicle’s 6-digit chassis number into DCS (amdealers.com) and click “Validate” (refer to Figure 1). Figure 1 2. Make sure that the vehicle details are correct. If the current owner is correct, no action is necessary. 3. Make sure that the Customer name is correct. If the data is correct, then no action is necessary. 4. To update the Customer details, use the search feature to find the customer in your Synergy database (refer to Figure 2). Figure 2 Note: The Customer record and updated details must have been entered into Synergy before you try to transfer the ownership in DCS. 5. If the correct Customer shows, click “confirm”. 6. If the correct Customer details do not show, click “add new”. Before you start work Log on to the Online Dealer Warranty (ODW) system. Do the steps that follow: SAFETY RECALL ACTION RA-07-0024 6 July, 2017 Page 3 of 8 1. Select the Warranty Live screen (Outstanding Campaigns Status). 2. Download the attached VIN list from the DCS Portal and do a check of the VINs in your control. 3. Find out if there are other open Service Actions (SAs) or Recall Actions (RAs) for the vehicles in the list. 4. List the SAs and RAs and plan the work so that the Owner only needs to come to your Dealership once. Note: The ODW system operates in real-time. Thus, the online condition shows only the newest Dealer Warranty Claim submissions. Workshop Procedure This Workshop Procedure has the parts that follow: • Part A – Examine the Connector for the Clutch Fluid Line. • Part B – Install the ASM Hose Bracket Assembly. Part A – Examine the Connector for the Clutch Fluid Line 1. Lift the vehicle and make it safe. WARNING: DO NOT TOUCH THE EXHAUST SYSTEM AFTER OPERATION OF THE ENGINE. THE EXHAUST SYSTEM WILL BE HOT AND CAN CAUSE INJURY. WAIT FOR THE EXHAUST TO BECOME COOL BEFORE YOU DO WORK. 2. Examine the connector on the clutch supply line. If the bracket (1) shown in Figure 3 is installed, you do not need to do more work. Do Step 4. If the bracket is not installed, continue from Part B. Figure 3 3. Install the rear undertray (refer to Workshop Manual procedure 01.02.PB). SAFETY RECALL ACTION RA-07-0024 6 July, 2017 Page 4 of 8 Part B – Install the ASM Hose Bracket Assembly 4. Hold the cross brace (refer to Figure 4). Figure 4 5. Remove the four bolts that attach the cross brace to the subframe. 6. Remove the cross brace (refer to Figure 5). Figure 5 Release the fluid pressure in the ASM system WARNING: MAKE SURE THAT YOU DO THE STEPS THAT FOLLOW TO RELEASE THE PRESSURE FROM THE HYDRAULIC SYSTEM. THE ASM SYSTEM OPERATES AT VERY HIGH PRESSURE. IF YOU DO NOT RELEASE THE PRESSURE, PERSONAL INJURY CAN OCCUR IF YOU DO WORK ON THE HYDRAULIC SYSTEM. SAFETY RECALL ACTION RA-07-0024 6 July, 2017 Page 5 of 8 7. Disconnect the electrical connector (1) for the ASM fluid pump (2) (refer to Figure 6). Figure 6 8. Start the engine. Note: This will log a transmission fault code. 9. Operate the gears until they do not continue to change. Note: This releases the pressure in the hydraulic system. 10. Stop the engine and remove the key from the docking station. Install the New Bracket Assembly 11. Remove the two bolts that attach the front heat shield to the rear exhaust pipe (refer to Figure 7). Figure 7 12. Remove the heat shield (refer to Figure 8) Figure 8 WARNING: THE EDGES OF THE EXHAUST REAR HEAT SHIELD ARE SHARP AND CAN CAUSE INJURY. APPLY TAPE TO THE REAR HEAT SHIELD FOR PROTECTION. 13. Apply applicable tape to the edges of the exhaust rear heatshield for protection. SAFETY RECALL ACTION RA-07-0024 6 July, 2017 Page 6 of 8 14. Remove and discard the clip that attaches the tube for the clutch slave cylinder to the flexible hose. 15. Install a new clip to attach the tube for the clutch slave cylinder to the flexible hose. 16. Cut and remove the fir-tree fixing (1) that attaches the ASM hose assembly (2) to the transmission (refer to Figure 9). Figure 9 17. Install the two P-clips (3) onto the ASM hose assembly (2). 18. Put the new ASM hose bracket (4) in position on the transmission mounting bracket (5). 19. Loosely install the screw (6) that attaches the top P-clip to the ASM hose bracket (4). 20. Align the top P-clip (3), the ASM hose bracket (4) and the ASM hose (2). 21. Align the ASM hose bracket (4) with the holes in the transmission mounting bracket (5). Install and tighten the two attachment screws (8). 22. Put the bottom P-clip (3) into the correct position and loosely install the attachment screw (7). 23. Make sure that the P-clips (3) and the ASM hose assembly (2) are correctly aligned and tighten the two P-clip attachment screws (6 and 7). Assembly 24. Connect the electrical connector to the ASM fluid pump. 25. Remove the protective tape from the exhaust rear heat shield. 26. Put the front heat shield in position on the rear exhaust pipe (refer to Figure 10). Figure 10 SAFETY RECALL ACTION RA-07-0024 6 July, 2017 Page 7 of 8 27. Install the two bolts that attach the front heat shield to the rear exhaust pipe (refer to Figure 11). Figure 11 28. Install the rear undertray (refer to Workshop Manual procedure 01.02.PB). 29. Use the AMDS to clear all recorded transmission fault codes. Warranty Data Make sure that you submit your claim in less than 24 hours after the work is completed. Procedure and Labour Time Description Labour Time Examine the connector for the ASM clutch tube assembly. 0.1 hours Examine and if necessary install the ASM hose bracket assembly. 0.8 hours Part Data The parts in the list that follow are available as a Kit. The part number for the kit is: DG33-33-10695. Description Part Number Quantity Pipe Clip Kit (ASM) DG33-33-10695 1 The Contents of the kit (Part Number DG33-33-10695): Description Part Number Quantity Clip, ASM Hose 6G33-33-10673 1 V8 ASM Hose Bracket DG33-7J158-AA 1 P-clip, 20 mm diameter DG33-589806-AA 1 P-clip, 10 mm diameter 694891 1 Screw, M8 x 20 mm 703121 2 Screw, M6 x 25 mm 703025 2 Please Note: When you have completed this Recall Action, make sure that you make an entry in Section A of the Vehicle Owner’s Guide to show that the procedure is completed. SAFETY RECALL ACTION RA-07-0024 6 July, 2017 Page 8 of 8 If you have any questions related to this Recall Action, please contact: Aston Martin Technical Services on: +44 (0) 1926 644720, email: askamtech@astonmartin.com, or contact your After Sales Manager. The English version of this Recall Action is written in Simplified Technical English to ASD-STE100™. Copy of the Owner Notification Letter RA-07-0024 – Customer Letter_ROW_copy.docx Page 1 of 2 [Date DD Month, YYYY] [Customer Name] [Customer Address 1] [Customer Address 2] [Customer City/County] [Customer Country] IMPORTANT SAFETY RECALL NOTICE RA-07-0024 This notice applies to your vehicle: [INSERT VIN] Dear [Customer] Safety Recall Action RA-07-0024 – Connector failure on V8 Vantage 7-Speed SportShift II Transmission Aston Martin has determined that a defect which relates to motor vehicle safety exists on V8 Vantage vehicles that were manufactured from July 2010 thru September 2013 with 7-speed SportShift II ASM transmission. A connector in the hydraulic system for the 7-speed Auto-Shift Manual (ASM) transmission that is installed on V8 Vantage, was found not to have sufficient support. The connector is between the pipe for the clutch fluid and the ASM system. It is possible that this connector can fail and cause loss of the clutch fluid. This would result in malfunction of the clutch system, which could cause a vehicle crash. A Service Action was issued to repair all vehicles that are affected but our records show that your vehicle has not yet had the modiifcation. WHAT WE WILL DO Your vehicle will be examined to check if the Service Action was completed previously. If necessary, a support bracket will be installed to hold the pipe securely in position and prevent movement of the assembly. When you have booked the vehicle in with your Dealer, wherever possible they will endeavour to complete the modification while you wait, to minimise the impact on your time. WHAT YOU SHOULD DO Please contact your Aston Martin dealer as soon as possible to arrange a date for the repair. They will be able to fully explain why this Recall Action is necessary. Instructions for making this correction have been sent to your dealer. The labour time necessary to complete this service correction is a maximum of one hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle. Your Aston Martin dealer is best equipped to obtain parts and provide the service to make sure that your vehicle is corrected as promptly as possible. Copy of the Owner Notification Letter RA-07-0024 – Customer Letter_ROW_copy.docx Page 2 of 2 IF YOU NO LONGER OWN THE VEHICLE If you have sold or traded your vehicle, please tell us by completing the enclosed Change of Keeper form and returning it to us. We are sorry to cause inconvenience with this Recall Action. However, this action has been taken in the interest of your safety and continued satisfaction with our products. Yours sincerely Phil Eaglesfield Director, Client Services Aston Martin Lagonda Limited RA-07-0024 – Change of Owner Form_Copy.docx Copy of the Change of Keeper or Address form Safety Recall Action RA-07-0024 Models: V8 Vantage with 7-Speed SportShift II Subject Connector failure on V8 Vantage S 7-Speed SportShift II Transmission CHANGE OF KEEPER OR ADDRESS VEHICLE IDENTIFICATION NUMBER (VIN) REGISTRATION NUMBER (where known) S C F Please tick the applicable box: I do not own/operate this vehicle now. The vehicle has been: Stolen (1) Scrapped (2) Sold or Transferred to a new owner (3) Part exchanged at an Aston Martin Lagonda Dealer (4) Part exchanged at a non-Aston Martin Lagonda Dealer (5) Declared an insurance total-loss (6) Permanently exported to another country (7) Returned to a lease company (8) Sold at auction (9) The address you have used is incorrect (10) If you have ticked a box from (3) to (10), please record the latest known keeper information below: Business Name Title First Name Last Name Address Line 1 Address Line 2 Town County Postal/Zip Code Country Signature: Date: Please return this form by mail to: Client Services, Aston Martin Lagonda Ltd, Banbury Road, Gaydon, Warwick, CV35 0DB, England. Or, if you prefer, you can scan and email it to cofo@astonmartin.com. THANK YOU FOR YOUR CO-OPERATION
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 17V-391 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Aston Martin Lagonda of North America Submission Date : JUN 21, 2017 NHTSA Recall No. : 17V-391 Manufacturer Recall No. : RA-07-0024 Manufacturer Information : Manufacturer Name : Aston Martin Lagonda of North America Address : Banbury Road Gaydon Warwick, United Kingdom 00 CV35 0DB Company phone : 999 Population : Number of potentially involved : 179 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2011-2014 Aston Martin V8 Vantage Vehicle Type : LOW VOLUME VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : 2 Door Sports Cars – 7 Speed SportShift 11 Transmission Production Dates : NOV 25, 2010 – SEP 13, 2013 VIN Range 1 : Begin : SCFEKBDL8BGC14894 End : SCFEKBAK7EGC18113 ✔ Not sequential Description of Defect : Description of the Defect : In October 2010, a connector in the hydraulic system for the 7-speed Auto-Shift Manual (ASM) transmission that is installed on V8 Vantage, was found not to have sufficient support. The connector is between the pipe for the clutch fluid and the ASM system. It is possible that this connector can fail and cause loss of the clutch fluid. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : This would result in malfunction of the clutch system, which could cause a vehicle crash. There have not been any reported injuries relating to this issue and no reports had been received from the US. There have been no further reports of this concern during the period of our investigations. Description of the Cause : When the 7-speed Auto-Shift Manual (ASM) transmission (referred to as “SportShift II”) was first introduced on V8 Vantage, the clutch fluid pipe was installed in a different position from the previous design. Because of movement in the assembly, it is possible that the connector could fail and cause loss of Part 573 Safety Recall Report 17V-391 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 clutch fluid. T. In December 2013, a Service Action was issued to install a support bracket assembly to hold the pipe securely in position and prevent movement of the assembly. 63.5% of the affected vehicles were modified by the Service Action but 179 vehicles remain in the USA that are not modified. Identification of Any Warning that can Occur : If the hydraulic fluid leaks, the driver may see signs of fluid under the vehicle or under the vehicle on the ground. If the fluid leaks quickly, the fluid level will drop and the following can occur: • at start-up, an “Unable to select gears” warning will flash in the driver’s display and the transmission will not change from Neutral or Park into a gear. The driver will be unable to move the vehicle. • while driving, an “Unable to select gears” warning will display and the driver can continue in the same gear until they choose a place to stop. In this condition, if the driver operates the brakes, the engine will be stalled as the vehicle comes to a stop; • if, in the case above there is sufficient pressure remaining in the hydraulic system, the transmission will select emergency neutral as the vehicle comes to a stop. Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : In April 2017, we were notified about driveability problems on V8 Vantage Sportshift vehicles. The vehicles were 10,11 and 12.5 model years (manufactured from 12/2010 to 08/2012). We immediately launched an investigation into the issue. From 25 April 2017 to 4 June 2017, an internal investigation was initiated into the possible cause of driveability and gear-shifting problems. During the investigation, it was discovered that a Service Action to correct a leaking clutch feed pipe was issued for 7-Speed Sportshift. The affected vehicles were 10,11 and 12.5 model years. This Service Action was reviewed and it was determined that VIN range issued on the original Action was incorrect. The potential existence of a safety defect could not be excluded. A recommendation was made by the CCRG to progress the matter to the Recall Committee on 5 June, 2017. A Recall Committee convened on June 15, 2017 and determined to recall a voluntary Recall of all vehicles that Part 573 Safety Recall Report 17V-391 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 still have not had the Service Action completed, plus the additional vehicles identified. Description of Remedy : Description of Remedy Program : Remedy A support bracket will be installed to hold the pipe securely in position and prevent movement of the assembly. Reimbursement Plan Owners of all potentially affected vehicles will be notified to take their vehicle to an Aston Martin dealer. The support bracket and related attaching parts will be replaced at no cost to the owner. How Remedy Component Differs from Recalled Component : Addition of a stability bracket to the fluid line coupling. Identify How/When Recall Condition was Corrected in Production : Additional bracket fitted to new production cars on-line in manufacturing facilty from September 2013. Recall Schedule : Description of Recall Schedule : It is Aston Martin’s intention to notify all customers who are listed in the table above. Aston Martin will provide copies of the notification schedule, including mail dates for the owner letter. Planned Dealer Notification Date : JUN 23, 2017 – JUN 23, 2017 Planned Owner Notification Date : JUL 07, 2017 – AUG 07, 2017 * NR – Not Reported
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