RA-13-0025 – Incorrect Configuration for TPMS – 2017 Aston Martin DB11

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June 29, 2017 NHTSA CAMPAIGN NUMBER: 17V411000

Incorrectly Calibrated TPMS/FMVSS 138

If the driver is not warned that a tire is under-inflated, continued use may result in tire failure, increasing the risk of a crash.

 

NHTSA Campaign Number: 17V411

Manufacturer Aston MartineBay The Americas

Components TIRES

Potential Number of Units Affected 319

 

Summary

Aston MartineBay the Americas (Aston MartineBay) is recalling certain 2017 DB11 vehicles. The affected vehicles have a tire pressure monitoring system (TPMS) that may be incorrectly calibrated, resulting in the low tire pressure warning tell-tale not illuminating at the required minimum activation pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 138, “Tire Pressure Monitoring Systems.”

 

Remedy

Aston MartineBay will notify owners, and dealers will update the TPMS software, free of charge. The recall began July 18, 2017. Owners may contact Aston MartineBay customer service at 1-888-923-9988. Aston MartineBay’s number for this recall is RA-13-0025.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Aston Martin has a Recall

 


SAFETY RECALL ACTION

Reference number: RA-13-0025 Issued: 06 July, 2017
Subject: Incorrect Configuration for TPMS
Model(s): DB11
VIN range: Refer to the separately published list of VINs
Applicable to: All Dealers
Distribute to: After Sales Manager

Executive Manager

Service Manager

Sales Manager

Warranty Staff

Technician(s)

Parts Staff

 

Attached Documents:

  1. Appendix A – Table that Shows the Quantities of Affected Vehicles
  2. Copy of the Owner Notification letter for vehicles in RA-13-0025
  3. Copy of the Change of Keeper or Address form.

 

Reason for this Action (NHTSA Reference 17V411)

Aston MartineBay has determined that a defect which relates to motor vehicle safety exists on some DB11 vehicles that were manufactured from October 2016 and June 2017.

Some Aston MartineBay DB11 vehicles have incorrect coding installed in the Tire Pressure Monitoring System (TPMS). This means that if the pressures in the tires of the vehicle reduce because of a leak or puncture, the TPMS system will not give a warning to the driver at the necessary minimum tire pressure.

Note: The warning light in the instrument cluster will still come on, but at a lower pressure than the design specification.

 

Affected Models

This Action is applicable to DB11 built between November 2016 and June 2017.

 

To correct the problem

To correct this problem you must update the coding for the TPMS.

The full list of VINs for the affected vehicles is on the DCS portal as an attachment to this Safety Recall Action document.

PLEASE DO A CHECK OF ALL VEHICLES THAT ARE IN THE AFFECTED VIN LIST

 

Legal Requirements

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. Failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonable equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these difficult solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copies of the letters that are being sent to Owners, the Owners are being instructed to contact Aston MartineBay Customer Service if their Dealer does not correct the condition within three (3) days of the mutually agreed upon service date. If the condition is not corrected within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

IMPORTANT: We remind you that it can be a violation of Section 30120(i) of the Federal Motor Vehicle Safety Act required under this notice if a Dealer sells or leases a vehicle that is covered by this notice without first completing the repair.

 

Communications

We will write to every owner directly to tell them about this Safety Recall Action. A copy of the letter is attached at the end of this Recall Action for your information. There is also a copy of the “Change of Keeper’s Address or Ownership” form.

When the Owner calls to make an appointment, briefly describe the remedial work which will be done to the Owner’s vehicle and fully explain the reason for this work. Tell the owner that the repair will be done at no cost to them.

 

Service Reception Desk – Checks you must do before you book the vehicle in.

Please make sure that when you make a reservation for a Customer in the workshop of your Dealership that you also confirm the name and contact details of the customer are correct in Aston MartineBay’s records. To do this, please do the steps that follow:

  1. Enter the vehicle’s 6-digit chassis number into DCS(amdealers.com) and click “Validate” (refer to Figure 1).
DCS

Figure 1

 

  1. Make sure that the vehicle details are correct. If the current owner is correct, no action is necessary.
  2. Make sure that the Customer name is correct. If the data is correct, then no action is necessary.
  3. To update the Customer details, use the search feature to find the customer in your Synergy database (refer to Figure 2).
search feature

Figure 2

 

Note: The Customer record and updated details must have been entered into Synergy before you try to transfer the ownership in DCS.

  1. If the correct Customer shows, click “confirm”.
  2. If the correct Customer details do not show, click “add new”.

 

Before you start work

Log on to the Online Dealer Warranty (ODW) system. Do the steps that follow:

  1. Select the Warranty Live screen (Outstanding Campaigns Status).
  2. Download the attached VIN list from the DCS Portal and do a check of the VINs in your control.
  3. Find out if there are other open Service Actions (SAs) or Recall Actions (RAs) for the vehicles in the list.
  4. List the SAs and RAs and plan the work so that the Owner only needs to come to your Dealership once.

Note: The ODW system operates in real-time. Thus, the online condition shows only the newest Dealer Warranty Claim submissions.

 

Workshop Procedure

CAUTIONS: CONNECT THE AMDS 2.0 EQUIPMENT TO AN ELECTRICAL SUPPLY WHEN YOU DO THE PROCEDURE THAT FOLLOWS. IF THE LAPTOP BATTERY VOLTAGE DECREASES DURING THE UPDATE, THE UPDATE CAN FAIL AND CAN CAUSE DAMAGE TO THE MODULE.

YOU MUST CONNECT A BATTERY CHARGER TO THE VEHICLE BEFORE YOU DO DIAGNOSTIC PROCEDURES. IF THE VEHICLE BATTERY VOLTAGE DECREASES DURING THE PROCEDURE, THE UPDATE CAN FAIL AND CAN CAUSE DAMAGE TO THE MODULE. 

Note: Make sure that the AMDS 2.0 software has updated to the latest version. You must have Version 1.0.0.44 or later. The AMDS 2.0 software will need a good Internet connection (minimum broadband speed of 2 Mbit/second) to make sure that the software is updated correctly.

A high output battery charger (minimum of 80 A) is necessary to meet the demand of the radiator cooling fan. The battery charger must also be compatible with Absorbent Glass Mat (AGM) type batteries.

WARNING: DO NOT WRITE CODING FILES TO MODULES UNLESS THE MODULE HAS BEEN REPLACED OR IF YOU ARE INSTRUCTED TO BY ASTON MARTINeBay CLIENT SERVICES.

  1. Connect the AMDS 2.0 equipment to the vehicle. Make sure that the laptop is connected to an electrical supply during the procedure.
  2. When AMDS 2.0 has recognised the vehicle’s VIN, navigate to the landing page of AMDS 2.0.
  3. Select “Read/Write” from the “ECU Coding” drop down list (refer to Figure 3)
Select “Read/Write”

Figure 3

 

  1. Select “TPM” from the list of available modules and click “OK” (refer to Figure 4).
Select “TPM”

Figure 4

 

  1. Select “Get Coding From AML Server” (refer to Figure 5)

Note: The VIN for the connected vehicle will be shown.

Select “Get Coding From AML Server”

Figure 5

 

  1. AMDS will then connect to the AMDS server and download the coding data files for the selected module and VIN. If there are several coding data files, the newest will be opened.
  2. If the files are correctly downloaded, click “OK”. To write the coding data to the module, click “Save Coding to ECU(s)” (refer to Figure 6)
click “OK”

Figure 6

 

  1. When the procedure is completed, disconnect the AMDS 2.0 equipment and the battery charger.

 

Warranty Data

Make sure that you submit your claim in less than 24 hours after the work is completed. The records of your claims are used in the reporting process for the Recall Action that Aston MartineBay need to submit to the National Highway Traffic Safety Administration.

Procedure and Labor Time

DescriptionLabour Time
TPM Module Coding Update0.2 hours

 

Part Data

Not applicable.

 

Please Note:

When you have completed this Safety Recall Action, make sure that you make an entry in Section A of the Vehicle Owner’s Guide to show that the procedure is completed.

Note: Please refer to the VIN list on DCS for the vehicles in your region.

 

Appendix A – Table that Shows the Quantities of Affected Vehicles in the US Market

Note: Please refer to the list on DCS for the vehicles in your region.

Model Registered & AMLNA Fleet (RA-13-0025) Port & Dealer Not Registered (QN-13-0065)Build Range (MM/YY)
DB1131917011/2016-06/2017
TOTAL 319170 

 

If you have any questions related to this Recall Action, please contact: Aston MartineBay Technical Services on: +44 (0) 1926 644720, email: askamtech@astonmartin.com, or contact your After Sales Manager.

The English version of this Recall Action is written in  Simplified Technical English to ASD-STE100™.

 


Copy of the Owner Notification letter for vehicles in RA-13-0025

[Date DD Month, YYYY]

[Customer Name]
[Customer Address 1]
[Customer Address 2]
[Customer City/County]
[Customer Country]

IMPORTANT SAFETY RECALL NOTICE

NHTSA Recall 17V411

This notice applies to your vehicle: [INSERT VIN]

Dear [Customer]

Safety Recall Action RA-13-0025 – Incorrect Configuration of DB11 TPMS

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Aston MartineBay has determined that a defect which relates to motor vehicle safety exists on a range of vehicles that were manufactured from November 2016 to June 2017.

A number of Aston MartineBay DB11 vehicles have incorrect coding installed in the Tire Pressure Monitoring System (TPMS).

This means that if the pressures in the tyres of the vehicle reduce because of a leak or puncture, the TPMS system will not give a warning to the driver at the required minimum tyre pressure.

The models affected are:

  • DB11 Coupe.

 

WHAT WE WILL DO

We will update the coding for the Tire Pressure Monitor (TPM) module.

 

WHAT YOU SHOULD DO

Please contact your Aston MartineBay dealer as soon as possible to arrange a date for the repair. They will be able to fully explain why this Recall Action is necessary. Instructions for making this correction have been sent to your dealer. The labor time necessary to complete this service correction is a maximum of one hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.

Your Aston MartineBay dealer is best equipped to obtain parts and provide the service to make sure that your vehicle is corrected as promptly as possible. If, however you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date, or within three days, we recommend that you contact Aston MartineBay Customer Service by calling 1-888923-9988.

If after contacting your dealer and Aston MartineBay Customer Services, you are still not able to have the safety defect remedied without charge and within a reasonable time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.

If you have already had your vehicle repaired due to this problem before receipt of this notice, you may be entitled to reimbursement for any out of pocket costs. For further information, please contact Aston MartineBay Customer Service by calling 1-888-923-9988.

 

IF YOU NO LONGER OWN THE VEHICLE

If you have sold or traded your vehicle, please tell us by completing the enclosed Change of Keeper form and returning it to us.

Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Phil Eaglesfield
General Manager
Global After Sales Operations and Parts Operations
Aston MartineBay Lagonda Limited

 


Chronology :

In June 2017, a model year validation exercise was conducted which identified the incorrect Diagnostic Identification address coding. An investigation was launched by Aston MartineBay’s Technical Review Group and results were reported to the Critical Concerns Review Group on 22 June 2017. A Recall Committee convened on June 22, 2017 and determined there was a non-compliance.

 


1 Affected Product

Vehicle

MAKEMODELYEAR
ASTON MARTINeBayDB112017

 


11 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-17V411-9357.pdf 247.99KB

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Recall Acknowledgement

RCAK-17V411-7617.pdf 247.895KB

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Non-Compliance 573 Report/FMVSS 138

RCLRPT-17V411-5136.PDF 216.229KB

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Recall Quarterly Report #2, 2017-4

RCLQRT-17V411-8388.PDF 214.614KB

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Manufacturer Notices(to Dealers,etc) – TSB – NUMBER SC147 (Rev 3, 7/14/2017) DATE June 2017

RCMN-17V411-1925.pdf 233.231KB

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Recall Quarterly Report #1, 2017-3

RCLQRT-17V411-4348.PDF 214.511KB

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Owner Notification Letter(Part 577)

RCONL-17V411-0135.pdf 224.684KB

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Recall Quarterly Report #3, 2018-1

RCLQRT-17V411-8606.PDF 214.715KB

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Recall Quarterly Report #4, 2018-2

RCLQRT-17V411-7044.PDF 214.808KB

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Recall Quarterly Report #5, 2018-3

RCLQRT-17V411-9284.PDF 214.918KB

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Recall Quarterly Report #6, 2018-4

RCLQRT-17V411-4102.PDF 211.631KB

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  • Can be used with a Windows computer with an applicable OE subscription for vehicle module programming and when connected to the MaxiSYS MS909 tablet for compatible for BMW and for Mercedes vehicle module programming.
  • Use with windows PC for vehicle module programming, J2534-1 & J2534-2 compliant,Bluetooth-enabled communication interface.
  • MaxiFlash VCI compatible with MaxiSYS MS909. It is a combination of VCI and vehicle communication tools to provide faster dual Wi-Fi vehicle and network communication. It is a PassThru programming interface device that complies with D-PDU, SAE J2534 and RP1210 standards. Support BT, WIFI and USB communication. Data can be transmitted with or without cable connections.
Bestseller No. 9
Autel MaxiFlash VCI Kit J2534 Reprogramming Tool J2534 PassThru ECU Programming Tool Support CAN FD 4 CAN Channels DoIP D-PDU Autel Bluetooth VCI Works with PC MS909 MS909EV MS909CV
  • [2024 Newly update J2534 programmer] The Autel MaxiFlash VCI Kit is compatible with MaxiSYS MS909 diagnostic tablet, which includes a bluetooth-enabled vehicle communication interface (VCI), a J2534-compliant pass-thru programming device. This VCI Kit also includes an Autel Main Cable V2.0, USB 2.0 cable, and AC/DC adapter and one-year Warranty.
  • [Compatibility] The Autel j2534 pass-thru programmer can be used with a Windows computer with applicable OE subscription for vehicle module programming and when connected to the MaxiSYS MS909 tablet for compatible for BMW and for Mercedes vehicle module programming. Compatible with GM Techline Software, тoyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS, and BMW 3G for OEM diagnostics
  • [Support Protocols] The Autel VCI J2534 box Support SAE J2534/ CAN FD/ DoIP/ D-PDU/ RP1210 Protocols, complies with RP1210 standard. MaxiFlash J-2534 VCI Pass-Thru ECU Programming Tool Compatible with Autel Ultra Lite, Elite 2 Pro, MS909.
  • [Functions]Work with Aftermarket Automaker Techline Software, OEM Subscription Software to ECU Programming with Laptop. Programming New ECU for Mercedes-Benz & BMW / Reprogramming Adaptive Data / ECU Adaptation/ Reprogramming after Refit.
  • The MaxiFlash VCI compatible with MaxiSYS MS909. It is a combination of VCI and vehicle communication tools to provide faster dual Wi-Fi vehicle and network communication. It is a PassThru programming interface device that complies with D-PDU, SAE J2534 and RP1210 standards. Support BT, WIFI and USB communication. Data can be transmitted with or without cable connections.
Bestseller No. 10
VNCI J2534 Nano passthru&ELM327 J1979 Diagnostic Cable for VW/Audi/Benz/BMW/JLR/Honda/Toyota/PCMflash/ELMConfig/Forscan/ScanMaster
  • Advantage: Compatible with J2534 Passthru and ELM327 Diagnose J1979 and Switch Mode Automatically.
  • Note: The software inside the CD does not include activation, and needs to activate itself.

 


Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API


 

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