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December 11, 2017 NHTSA CAMPAIGN NUMBER: 17V796000
Park Pawl may not Engage, Allowing Vehicle to Move
If the park pawl does not engage and the vehicle is stopped on a slope and exited without the parking brake being applied, the vehicle may unexpectedly roll, increasing the risk of a crash.
NHTSA Campaign Number: 17V796
Manufacturer Aston Martin The Americas
Components POWER TRAIN
Potential Number of Units Affected 3,493
Summary
Aston Martin The Americas (Aston Martin) is recalling certain 2009-2016 DB9, 2009-2012 DBS, 2010-2015 Rapide, 2012 Virage, and 2014 Vanquish vehicles equipped with a 6-Speed Touchtronic II Automatic Transmission. A communication error between the Engine Control Module (ECM) and the Transmission Control Module (TCM) can cause the transmission park pawl to not engage.
Remedy
Aston Martin will notify owners, and dealers will update the TCM software, free of charge. The recall is expected to begin February 1, 2018. Owners may contact Aston Martin customer service at 1-888-923-9988. Aston Martin’s number for this recall is RA-07-0028.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Aston Martin has a Recall
SAFETY RECALL ACTION
Reference number: | RA-07-0028 | Issued: 18 December, 2017 |
Subject: | 6-Speed Touchtronic II Automatic Transmission Park Lock Problem | |
Model(s): | DB9, DBS, Virage, Rapide, Vanquish | |
VIN range: | Refer to the attached list of affected Vehicle Identification Numbers (VINs) | |
Applicable to: | All Dealers | |
Distribute to: | After Sales Manager Warranty Staff
Executive Manager Technician(s) Service Manager Parts Staff Sales Manager |
Attached Documents:
- Appendix A – Table that Shows the Quantities of Affected Vehicles.
- Copy of the Owner Notification letter for vehicles in RA-07-0028.
- Copy of the Change of Keeper or Address form.
Reason for this Safety Recall Action NHTSA ID: 17V796
Aston Martin has found a defect which relates to motor vehicle safety on a range of DB9, DBS, Virage, Rapide and Vanquish vehicles manufactured between the dates of February 2008 to July 2016, which have the 6-Speed Touchtronic II Automatic Transmission.
The cause of the problem is a communication error between the Engine Control Module (ECM) software and the Transmission Control Module (TCM). This can cause the transmission park pawl to be held out. When the transmission park pawl is held out, this can let the vehicle to roll away from its parked position.
This problem can occur when all of the following conditions are met:
a) the vehicle key is removed from the ignition control and the engine speed is more than 450 rpm;
b) the driver does not select Park;
c) the driver does not engage the park brake;
d) the vehicle is not parked on level ground; and
e) there is a communication error between the ECM and the TCM.
This Safety Recall Action is applicable to the vehicles that follow:
- DB9 02/2008 – 07/2016
- DBS 09/2008 – 09/2012
- Rapide 03/2010 – 10/2014
- Virage 01/2011 – 09/2012
- Vanquish 10/2012 – 08/2014
To correct this problem Aston Martin will update the software for the Transmission Control Module (TCM).
The full list of VINs for the affected vehicles is on the Dealer Communication System (DCS) portal as an attachment to this Safety Recall Action document.
PLEASE DO A CHECK OF ALL VEHICLES THAT ARE IN THE AFFECTED VIN LIST
Legal Requirements
The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a safety recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. Failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonable equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these difficult solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copies of the letters that are being sent to Owners, the Owners are being instructed to contact Aston Martin Customer Service if their Dealer does not correct the condition within three (3) days of the mutually agreed upon service date. If the condition is not corrected within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.
IMPORTANT: We remind you that it can be a violation of Section 30120(i) of the Federal Motor Vehicle Safety Act required under this notice if a Dealer sells or leases a vehicle that is covered by this notice without first completing the repair.
Communications
We will write to every owner directly to tell them about this Safety Recall Action. A copy of the letter is attached at the end of this Safety Recall Action for your information. There is also a copy of the “Change of Keeper or Address” form.
When the Owner calls to make an appointment, briefly describe the repair which will be done to the Owner’s vehicle and fully explain the reason for this work. Tell the owner that the repair will be done at no cost to them.
Service Reception Desk – Checks you must do before you book the vehicle in.
When you make a reservation for a Customer that you confirm the name and contact details are correct in Aston Martin’s records. To do this, please do the steps that follow:
- Enter the vehicle’s 6-digit chassis number into DCS (amdealers.com) and click “Validate” (refer to Figure 1).
Figure 1
- Make sure that the vehicle details are correct. If the current owner is correct, no action is necessary.
- Make sure that the Customer name is correct. If the data is correct, then no action is necessary.
- To update the Customer details, use the search feature to find the customer in your Synergy database (refer to Figure 2).
Figure 2
Note: The Customer record and updated details must have been entered into Synergy before you try to transfer the ownership in DCS.
- If the correct Customer shows, click “confirm”.
- If the correct Customer details do not show, click “add new”.
Before you start work
Log on to the Online Dealer Warranty (ODW) system. Do the steps that follow:
- Select the Warranty Live screen (Outstanding Campaigns Status).
- Download the VIN list from DCS and do a check of the VINs in your control.
- Find out if there are other open Service Actions (SAs) or Recall Actions (RAs) for the vehicles in the list.
- List the SAs and RAs and plan the work so that the Owner only needs to come to your Dealership once.
Note: The ODW system operates in real-time. Thus, the online condition shows only the newest Dealer Warranty Claim submissions.
Workshop Procedure
CAUTIONS: CONNECT A BATTERY CHARGER TO THE VEHICLE BATTERY DURING THE PROCEDURE THAT FOLLOWS. IF THE VEHICLE BATTERY DISCHARGES DURING THE PROCEDURE, THE
SOFTWARE UPDATE CAN FAIL. THIS CAN CAUSE DAMAGE TO THE TRANSMISSION CONTROL MODULE (TCM).
CONNECT THE AMDS TO AN ELECTRICAL SUPPLY WHEN YOU DO THE PROCEDURE THAT FOLLOWS. IF THE AMDS BATTERY BECOMES DISCHARGED DURING THE SOFTWARE UPDATE, THE UPDATE CAN FAIL AND CAN CAUSE DAMAGE TO THE TCM.
- Set the ignition to ON but do not start the engine.
- Connect the Vehicle Communication Interface (VCI) to the vehicle with the Diagnostic Link Cable (DLC) (refer to Service Bulletin SB-00-0379).
- Use AMDS to update the AMDS software to the latest release.
- Use AMDS to update the software for the TCM to the latest release.
- Use AMDS to do a check and erase applicable Diagnostic Trouble Codes (DTCs).
- Set the ignition to OFF and fully remove the vehicle key from the ignition control.
- Disconnect the battery charger from the vehicle battery.
- Disconnect the AMDS equipment from the electrical
Warranty Data
Make sure that you submit your claim in less than 24 hours after the work is completed. The records of your claims are used in the reporting process for the Safety Recall Action that Aston Martin need to submit to the National Highway Traffic Safety Administration.
Procedure and Labour Time
Description | Labour Time |
---|---|
Update the software for the TCM. | 0.2 hours |
Please Note:
When you have completed this Safety Recall Action, make sure that you make an entry in Section A of the Vehicle Owner’s Guide to show that the procedure is completed.
Appendix A – Table that Shows the Quantities of Affected Vehicles in the US Market Note: Please refer to the list on DCS for the vehicles in your region.
Model | Registered & AMLNA Fleet (RA-07-0028) | Port & Dealer Not Registered (QN-07-0082) | Build Range (MM/YY) | |
---|---|---|---|---|
DB9 | 1462 | 9 | 02/08 – 07/16 | |
DBS | 382 | 0 | 05/08 – 09/12 | |
Rapide | 880 | 1 | 02/10 – 10/14 | |
Virage | 276 | 0 | 10/10 – 09/12 | |
Vanquish | 483 | 0 | 03/12 – 08/14 | |
TOTAL | 3483 | 10 | 02/08 – 07/16 |
If you have any questions related to this Recall Action, please contact: Aston Martin Technical Services on: +44 (0) 1926 644720, email: askamtech@astonmartin.com, or contact your After Sales Manager.
The English version of this Recall Action is written in Simplified Technical English to ASD-STE100™.
Chronology :
- In June 2015, Aston Martin received a report of a vehicle in the field rolling away from its parked position. Aston Martin immediately launched an investigation into the subject matter.
- The formal investigation determined that there have been other reports of vehicles experiencing the same failure mode.
- Aston Martin’s Critical Concerns Review Group met on November 28, 2017, following which a Recall Committee was convened on December 5, 2017. The Recall Committee determined that a safety-related defect exists and that a voluntary safety recall campaign be completed.
Following the event in June 2015 an investigation took place and reviewed through our escalation procedure.
This led to a CCRG (Critical Concerns Review Group) meeting in May 2016 where it was deemed that there was not enough evidence to indicate a safety defect, however, the CCRG requested further information on the issue.
Investigations and informal reviews then took place leading to a second CCRG being held in November 2017 which led to the Recall Committee sitting and accepting the CCRG recommendation that a recall would be a prudent precautionary action.
The vehicles that have been identified with this issue is as follows, all from the European region:
June 2015: MY13 Vanquish – Triggered the investigation. 1 Warranty claim
Nov 2014: MY09 DB9 – No warranty claim
Jun 2014: MY12 DBS – 1 Warranty claim
20 Affected Products
Vehicles
MAKE | MODEL | YEAR |
ASTON MARTIN | DB9 | 2009-2016 |
ASTON MARTIN | DBS | 2009-2012 |
ASTON MARTIN | RAPIDE | 2010-2015 |
ASTON MARTIN | VANQUISH | 2014 |
ASTON MARTIN | VIRAGE | 2012 |
11 Associated Documents
Manufacturer Notices(to Dealers,etc)
RCMN-17V796-2726.pdf 193.359KB
Defect Notice 573 Report
RCLRPT-17V796-7042.PDF 222.215KB
Recall Acknowledgement
Recall Quarterly Report #1, 2018-1
RCLQRT-17V796-0190.PDF 214.528KB
ISSUED Owner Notification Letter(Part 577)
RCONL-17V796-2406.pdf 425.683KB
Recall 573 Report – AMENDMENT 1
RCLRPT-17V796-2232.PDF 222.681KB
Recall Quarterly Report #2, 2018-2
RCLQRT-17V796-2003.PDF 214.63KB
Recall Quarterly Report #4, 2018-4
RCLQRT-17V796-7805.PDF 211.459KB
Recall Quarterly Report #5, 2019-1
RCLQRT-17V796-6610.PDF 211.572KB
Recall Quarterly Report #3, 2018-3
RCLQRT-17V796-7152.PDF 211.345KB
Recall Quarterly Report #6, 2019-2
RCLQRT-17V796-4538.PDF 211.661KB
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February 8, 2018 IMPORTANT SAFETY RECALL NOTICE NHTSA Recall 17V796 Safety Recall Action RA-07-0028 – 6-Speed Touchtronic II Automatic Transmission Park Lock Problem This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Aston Martin has decided that a defect which relates to motor vehicle safety exists on a range of DB9, DBS, Virage, Rapide and Vanquish vehicles manufactured between the dates of February 2008 to July 2016, which have the 6-Speed Touchtronic II Automatic Transmission. The cause of the problem is a communication error between the Engine Control Module (ECM) software and the Transmission Control Module (TCM). This can cause the transmission park pawl to be held out. When the transmission park pawl is held out, this can let the vehicle to roll away from its parked position, increasing the risk of a crash. This problem can occur when all of the following conditions are met: a) the vehicle key is removed from the ignition control and the engine speed is more than 450 rpm; b) the driver does not select Park; c) the driver does not engage the park brake; d) the vehicle is not parked on level ground; and e) there is a communication error between the ECM and the TCM. This Recall Action is applicable to the vehicles that follow: • DB9 02/2008 – 07/2016 • DBS 09/2008 – 09/2012 • Rapide 03/2010 – 10/2014 • Virage 01/2011 – 09/2012 • Vanquish 10/2012 – 08/2014 Dear This notice applies to your vehicle: PS28 1 WHAT WE WILL DO To correct this problem we will update the software for the Transmission Control Module (TCM). This work will be done at no cost to you. WHAT YOU SHOULD DO Please contact your Aston Martin dealer as soon as possible to arrange a date for the repair. They will be able to fully explain why this Recall Action is necessary. Instructions for making this correction have been sent to your dealer. The labor time necessary to complete this service correction is a maximum of 15 minutes. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle. Your Aston Martin dealer is best equipped to obtain parts and provide the service to make sure that your vehicle is corrected as promptly as possible. If, however you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date, or within three days, we recommend that you contact Aston Martin Customer Service by calling 1-888- 923-9988. If after contacting your dealer and Aston Martin Customer Services, you are still not able to have the safety defect remedied without charge and within a reasonable time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov. If you have already had your vehicle repaired due to this problem before receipt of this notice, you may be entitled to reimbursement for any out of pocket costs. For further information, please contact Aston Martin Customer Service by calling 1-888-923-9988. IF YOU NO LONGER OWN THE VEHICLE If you have sold or traded your vehicle, please tell us by completing the enclosed Change of Keeper form and returning it to us. Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. We are sorry to cause inconvenience with this Recall Action. However, this action has been taken in the interest of your safety and continued satisfaction with our products. Yours sincerely Phil Eaglesfield General Manager Global After Sales Operations and Parts Operations Aston Martin Lagonda Limited
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ASTON MARTIN CLIENT SERVICES 18 December, 2017 Page 1 of 5 S A F E T Y R E C A L L A C T I O N Reference number: RA-07-0028 Issued: 18 December, 2017 Subject: 6-Speed Touchtronic II Automatic Transmission Park Lock Problem Model(s): DB9, DBS, Virage, Rapide, Vanquish VIN range: Refer to the attached list of affected Vehicle Identification Numbers (VINs) Applicable to: All Dealers Distribute to: After Sales Manager Executive Manager Service Manager Sales Manager Warranty Staff Technician(s) Parts Staff Attached Documents: 1. Appendix A – Table that Shows the Quantities of Affected Vehicles. 2. Copy of the Owner Notification letter for vehicles in RA-07-0028. 3. Copy of the Change of Keeper or Address form. Reason for this Safety Recall Action NHTSA ID: 17V796 Aston Martin has found a defect which relates to motor vehicle safety on a range of DB9, DBS, Virage, Rapide and Vanquish vehicles manufactured between the dates of February 2008 to July 2016, which have the 6-Speed Touchtronic II Automatic Transmission. The cause of the problem is a communication error between the Engine Control Module (ECM) software and the Transmission Control Module (TCM). This can cause the transmission park pawl to be held out. When the transmission park pawl is held out, this can let the vehicle to roll away from its parked position. This problem can occur when all of the following conditions are met: a) the vehicle key is removed from the ignition control and the engine speed is more than 450 rpm; b) the driver does not select Park; c) the driver does not engage the park brake; d) the vehicle is not parked on level ground; and e) there is a communication error between the ECM and the TCM. This Safety Recall Action is applicable to the vehicles that follow: DB9 02/2008 – 07/2016 DBS 09/2008 – 09/2012 Rapide 03/2010 – 10/2014 Virage 01/2011 – 09/2012 Vanquish 10/2012 – 08/2014 To correct this problem Aston Martin will update the software for the Transmission Control Module (TCM). SAFETY RECALL ACTION RA-07-0028 18 December, 2017 Page 2 of 5 The full list of VINs for the affected vehicles is on the Dealer Communication System (DCS) portal as an attachment to this Safety Recall Action document. PLEASE DO A CHECK OF ALL VEHICLES THAT ARE IN THE AFFECTED VIN LIST Legal Requirements The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a safety recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. Failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonable equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these difficult solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copies of the letters that are being sent to Owners, the Owners are being instructed to contact Aston Martin Customer Service if their Dealer does not correct the condition within three (3) days of the mutually agreed upon service date. If the condition is not corrected within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration. IMPORTANT: We remind you that it can be a violation of Section 30120(i) of the Federal Motor Vehicle Safety Act required under this notice if a Dealer sells or leases a vehicle that is covered by this notice without first completing the repair. Communications We will write to every owner directly to tell them about this Safety Recall Action. A copy of the letter is attached at the end of this Safety Recall Action for your information. There is also a copy of the “Change of Keeper or Address” form. When the Owner calls to make an appointment, briefly describe the repair which will be done to the Owner’s vehicle and fully explain the reason for this work. Tell the owner that the repair will be done at no cost to them. Service Reception Desk – Checks you must do before you book the vehicle in. When you make a reservation for a Customer that you confirm the name and contact details are correct in Aston Martin’s records. To do this, please do the steps that follow: 1. Enter the vehicle’s 6-digit chassis number into DCS (amdealers.com) and click “Validate” (refer to Figure 1). Figure 1 2. Make sure that the vehicle details are correct. If the current owner is correct, no action is necessary. 3. Make sure that the Customer name is correct. If the data is correct, then no action is necessary. SAFETY RECALL ACTION RA-07-0028 18 December, 2017 Page 3 of 5 4. To update the Customer details, use the search feature to find the customer in your Synergy database (refer to Figure 2). Figure 2 Note: The Customer record and updated details must have been entered into Synergy before you try to transfer the ownership in DCS. 5. If the correct Customer shows, click “confirm”. 6. If the correct Customer details do not show, click “add new”. Before you start work Log on to the Online Dealer Warranty (ODW) system. Do the steps that follow: 7. Select the Warranty Live screen (Outstanding Campaigns Status). 8. Download the VIN list from DCS and do a check of the VINs in your control. 9. Find out if there are other open Service Actions (SAs) or Recall Actions (RAs) for the vehicles in the list. 10. List the SAs and RAs and plan the work so that the Owner only needs to come to your Dealership once. Note: The ODW system operates in real-time. Thus, the online condition shows only the newest Dealer Warranty Claim submissions. Workshop Procedure CAUTIONS: CONNECT A BATTERY CHARGER TO THE VEHICLE BATTERY DURING THE PROCEDURE THAT FOLLOWS. IF THE VEHICLE BATTERY DISCHARGES DURING THE PROCEDURE, THE SOFTWARE UPDATE CAN FAIL. THIS CAN CAUSE DAMAGE TO THE TRANSMISSION CONTROL MODULE (TCM). CONNECT THE AMDS TO AN ELECTRICAL SUPPLY WHEN YOU DO THE PROCEDURE THAT FOLLOWS. IF THE AMDS BATTERY BECOMES DISCHARGED DURING THE SOFTWARE UPDATE, THE UPDATE CAN FAIL AND CAN CAUSE DAMAGE TO THE TCM. 11. Set the ignition to ON but do not start the engine. 12. Connect the Vehicle Communication Interface (VCI) to the vehicle with the Diagnostic Link Cable (DLC) (refer to Service Bulletin SB-00-0379). 13. Use AMDS to update the AMDS software to the latest release. 14. Use AMDS to update the software for the TCM to the latest release. SAFETY RECALL ACTION RA-07-0028 18 December, 2017 Page 4 of 5 15. Use AMDS to do a check and erase applicable Diagnostic Trouble Codes (DTCs). 16. Set the ignition to OFF and fully remove the vehicle key from the ignition control. 17. Disconnect the battery charger from the vehicle battery. 18. Disconnect the AMDS equipment from the electrical Warranty Data Make sure that you submit your claim in less than 24 hours after the work is completed. The records of your claims are used in the reporting process for the Safety Recall Action that Aston Martin need to submit to the National Highway Traffic Safety Administration. Procedure and Labour Time Description Labour Time Update the software for the TCM. 0.2 hours Please Note: When you have completed this Safety Recall Action, make sure that you make an entry in Section A of the Vehicle Owner’s Guide to show that the procedure is completed. SAFETY RECALL ACTION RA-07-0028 18 December, 2017 Page 5 of 5 Appendix A – Table that Shows the Quantities of Affected Vehicles in the US Market Note: Please refer to the list on DCS for the vehicles in your region. Model Registered & AMLNA Fleet (RA-07-0028) Port & Dealer Not Registered (QN-07-0082) Build Range (MM/YY) DB9 1462 9 02/08 – 07/16 DBS 382 0 05/08 – 09/12 Rapide 880 1 02/10 – 10/14 Virage 276 0 10/10 – 09/12 Vanquish 483 0 03/12 – 08/14 TOTAL 3483 10 02/08 – 07/16 If you have any questions related to this Recall Action, please contact: Aston Martin Technical Services on: +44 (0) 1926 644720, email: askamtech@astonmartin.com, or contact your After Sales Manager. The English version of this Recall Action is written in Simplified Technical English to ASD-STE100™. RA-07-0028 – Change of Ownership Form Neil.docx Recall Action RA-07-0028 Models: DB9, DBS, Rapide, Virage, Vanquish Subject 6-Speed Touchtronic II Automatic Transmission Park Lock Problem CHANGE OF KEEPER OR ADDRESS VEHICLE IDENTIFICATION NUMBER (VIN) REGISTRATION NUMBER (where known) S C F Please tick the applicable box: I do not own/operate this vehicle now. The vehicle has been: Stolen (1) Scrapped (2) Sold or Transferred to a new owner (3) Part exchanged at an Aston Martin Lagonda Dealer (4) Part exchanged at a non-Aston Martin Lagonda Dealer (5) Declared an insurance total-loss (6) Permanently exported to another country (7) Returned to a lease company (8) Sold at auction (9) The address you have used is incorrect (10) If you have ticked a box from (3) to (10), please record the latest known keeper information below: Business Name Title First Name Last Name Address Line 1 Address Line 2 Town County Postal/Zip Code Country Signature: Date: Please return this form by mail to: Client Services, Aston Martin Lagonda Ltd, Banbury Road, Gaydon, Warwick, CV35 0DB, England. Or, if you prefer, you can scan and email it to cofo@astonmartin.com. THANK YOU FOR YOUR CO-OPERATION
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 17V-796 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Aston Martin The Americas Submission Date : DEC 11, 2017 NHTSA Recall No. : 17V-796 Manufacturer Recall No. : RA-07-0028 Manufacturer Information : Manufacturer Name : Aston Martin The Americas Address : Banbury Road Gaydon Warwick, United Kingdom 00 CV35 0DB Company phone : 999 Population : Number of potentially involved : 3,493 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2009-2016 Aston Martin DB9 Vehicle Type : LOW VOLUME VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Aston Martin has found a defect which relates to motor vehicle safety on range of DB9, DBS, Virage, Rapide and Vanquish vehicles manufactured between the dates of February 2008 to July 2016, which have the 6-Speed Touchtronic II Automatic Transmission [US only vehicles]. The cause of the problem is a communication error between the Engine Control Module (ECM) software and the Transmission Control Module (TCM). This can cause the transmission park pawl to be held out. When the transmission park pawl is held out, this can let the vehicle roll away from its parked position. This problem can occur when all of the following conditions are met: a) the vehicle key is removed from the ignition control and the engine speed is more than 450 rpm; b) the driver does not select Park; c) the driver does not engage the park brake; d) the vehicle is not parked on level ground; and e) there is a communication error between the ECM and the TCM. Products not included do not have 6-Speed Touchtronic II Automatic Transmission Production Dates : FEB 13, 2008 – JUL 21, 2016 VIN Range 1 : Begin : SCFAD01E49GA10560 End : SCFFDAFMXGGB17489 ✔ Not sequential Vehicle 2 : 2009-2012 Aston Martin DBS Vehicle Type : LOW VOLUME VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Aston Martin has found a defect which relates to motor vehicle safety on range of DB9, DBS, Virage, Rapide and Vanquish vehicles manufactured between the dates of February 2008 to July 2016, which have the 6-Speed Touchtronic II Automatic Part 573 Safety Recall Report 17V-796 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Transmission [US only vehicles]. The cause of the problem is a communication error between the Engine Control Module (ECM) software and the Transmission Control Module (TCM). This can cause the transmission park pawl to be held out. When the transmission park pawl is held out, this can let the vehicle roll away from its parked position. This problem can occur when all of the following conditions are met: a) the vehicle key is removed from the ignition control and the engine speed is more than 450 rpm; b) the driver does not select Park; c) the driver does not engage the park brake; d) the vehicle is not parked on level ground; and e) there is a communication error between the ECM and the TCM. Products not included do not have 6-Speed Touchtronic II Automatic Transmission Production Dates : SEP 01, 2008 – SEP 04, 2012 VIN Range 1 : Begin : SCFAD06D49GE00493 End : SCFFDCCD8CGE13380 ✔ Not sequential Vehicle 3 : 2010-2015 Aston Martin Rapide Vehicle Type : LOW VOLUME VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Aston Martin has found a defect which relates to motor vehicle safety on range of DB9, DBS, Virage, Rapide and Vanquish vehicles manufactured between the dates of February 2008 to July 2016, which have the 6-Speed Touchtronic II Automatic Transmission [US only vehicles]. The cause of the problem is a communication error between the Engine Control Module (ECM) software and the Transmission Control Module (TCM). This can cause the transmission park pawl to be held out. When the transmission park pawl is held out, this can let the vehicle roll away from its parked position. This problem can occur when all of the following conditions are met: a) the vehicle key is removed from the ignition control and the engine speed is more than 450 rpm; b) the driver does not select Park; c) the driver does not engage the park brake; d) the vehicle is not parked on level ground; and e) there is a communication error between the ECM and the TCM. Products not included do not have 6-Speed Touchtronic II Automatic Transmission Production Dates : MAR 30, 2010 – OCT 03, 2014 VIN Range 1 : Begin : SCFHDDAJ4AAF00068 End : SCFHMDBS7FGF04515 ✔ Not sequential Vehicle 4 : 2012-2012 Aston Martin Virage Vehicle Type : LOW VOLUME VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Aston Martin has found a defect which relates to motor vehicle safety on range of DB9, DBS, Virage, Rapide and Vanquish vehicles manufactured between the dates of Part 573 Safety Recall Report 17V-796 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 February 2008 to July 2016, which have the 6-Speed Touchtronic II Automatic Transmission [US only vehicles]. The cause of the problem is a communication error between the Engine Control Module (ECM) software and the Transmission Control Module (TCM). This can cause the transmission park pawl to be held out. When the transmission park pawl is held out, this can let the vehicle roll away from its parked position. This problem can occur when all of the following conditions are met: a) the vehicle key is removed from the ignition control and the engine speed is more than 450 rpm; b) the driver does not select Park; c) the driver does not engage the park brake; d) the vehicle is not parked on level ground; and e) there is a communication error between the ECM and the TCM. Products not included do not have 6-Speed Touchtronic II Automatic Transmission Production Dates : JAN 24, 2011 – SEP 07, 2012 VIN Range 1 : Begin : SCFFDECN1CGG13330 End : SCFFDEDNXCGH14588 ✔ Not sequential Vehicle 5 : 2014-2014 Aston Martin Vanquish Vehicle Type : LOW VOLUME VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Aston Martin has found a defect which relates to motor vehicle safety on range of DB9, DBS, Virage, Rapide and Vanquish vehicles manufactured between the dates of February 2008 to July 2016, which have the 6-Speed Touchtronic II Automatic Transmission [US only vehicles]. The cause of the problem is a communication error between the Engine Control Module (ECM) software and the Transmission Control Module (TCM). This can cause the transmission park pawl to be held out. When the transmission park pawl is held out, this can let the vehicle roll away from its parked position. This problem can occur when all of the following conditions are met: a) the vehicle key is removed from the ignition control and the engine speed is more than 450 rpm; b) the driver does not select Park; c) the driver does not engage the park brake; d) the vehicle is not parked on level ground; and e) there is a communication error between the ECM and the TCM. Products not included do not have 6-Speed Touchtronic II Automatic Transmission Production Dates : OCT 18, 2012 – AUG 15, 2014 VIN Range 1 : Begin : SCFLDCFP4EGJ00061 End : SCFPDCGP8EGK01877 ✔ Not sequential Part 573 Safety Recall Report 17V-796 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The cause of the problem is a communication error between the Engine Control Module (ECM) software and the Transmission Control Module (TCM). This can cause the transmission park pawl to be held out. When the transmission park pawl is held out, this can let the vehicle roll away from its parked position. This problem can occur when all of the following conditions are met: a) the vehicle key is removed from the ignition control and the engine speed is more than 450 rpm; b) the driver does not select Park; c) the driver does not engage the park brake; d) the vehicle is not parked on level ground; and e) there is a communication error between the ECM and the TCM. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the vehicle accidentally moves from the parked position, there is a risk of serious injury to the driver, to other persons in the area, and to property. There are no reports of injuries or death relating from this issue. Description of the Cause : NR Identification of Any Warning that can Occur : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : • In June 2015, Aston Martin received a report of a vehicle in the field rolling away from its parked position. Aston Martin immediately launched an investigation into the subject matter. • The formal investigation determined that there have been other reports of vehicles experiencing the same failure mode. • Aston Martin’s Critical Concerns Review Group met on November 28, 2017, following which a Recall Committee was convened on December 5, 2017. The Recall Committee determined that a safety-related defect exists and that a voluntary safety recall campaign be completed. Part 573 Safety Recall Report 17V-796 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Aston Martin will update the software for the Transmission Control Module (TCM). How Remedy Component Differs from Recalled Component : Vehicle Software level identifiable through Aston Martin Diagnostic System interrogation Identify How/When Recall Condition was Corrected in Production : Last 6-Speed Touchtronic II Automatic Transmission equipped car was built 01/19/2017 Cars with other Transmission types have different TCM software Recall Schedule : Description of Recall Schedule : Owners will be notified to take their vehicle to an Aston Martin Dealer. The software update for the TCM will be completed at no cost to the owner. Planned Dealer Notification Date : DEC 12, 2017 – DEC 12, 2017 Planned Owner Notification Date : FEB 01, 2018 – FEB 15, 2018 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 17V-796 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Aston Martin The Americas Submission Date : MAY 08, 2018 NHTSA Recall No. : 17V-796 Manufacturer Recall No. : RA-07-0028 Manufacturer Information : Manufacturer Name : Aston Martin The Americas Address : Banbury Road Gaydon Warwick, United Kingdom 00 CV35 0DB Company phone : 999 Population : Number of potentially involved : 3,493 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2009-2016 Aston Martin DB9 Vehicle Type : LOW VOLUME VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Aston Martin has found a defect which relates to motor vehicle safety on range of DB9, DBS, Virage, Rapide and Vanquish vehicles manufactured between the dates of February 2008 to July 2016, which have the 6-Speed Touchtronic II Automatic Transmission [US only vehicles]. The cause of the problem is a communication error between the Engine Control Module (ECM) software and the Transmission Control Module (TCM). This can cause the transmission park pawl to be held out. When the transmission park pawl is held out, this can let the vehicle roll away from its parked position. This problem can occur when all of the following conditions are met: a) the vehicle key is removed from the ignition control and the engine speed is more than 450 rpm; b) the driver does not select Park; c) the driver does not engage the park brake; d) the vehicle is not parked on level ground; and e) there is a communication error between the ECM and the TCM. Products not included do not have 6-Speed Touchtronic II Automatic Transmission Production Dates : FEB 13, 2008 – JUL 21, 2016 VIN Range 1 : Begin : SCFAD01E49GA10560 End : SCFFDAFMXGGB17489 ✔ Not sequential Vehicle 2 : 2009-2012 Aston Martin DBS Vehicle Type : LOW VOLUME VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Aston Martin has found a defect which relates to motor vehicle safety on range of DB9, DBS, Virage, Rapide and Vanquish vehicles manufactured between the dates of February 2008 to July 2016, which have the 6-Speed Touchtronic II Automatic Part 573 Safety Recall Report 17V-796 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Transmission [US only vehicles]. The cause of the problem is a communication error between the Engine Control Module (ECM) software and the Transmission Control Module (TCM). This can cause the transmission park pawl to be held out. When the transmission park pawl is held out, this can let the vehicle roll away from its parked position. This problem can occur when all of the following conditions are met: a) the vehicle key is removed from the ignition control and the engine speed is more than 450 rpm; b) the driver does not select Park; c) the driver does not engage the park brake; d) the vehicle is not parked on level ground; and e) there is a communication error between the ECM and the TCM. Products not included do not have 6-Speed Touchtronic II Automatic Transmission Production Dates : SEP 01, 2008 – SEP 04, 2012 VIN Range 1 : Begin : SCFAD06D49GE00493 End : SCFFDCCD8CGE13380 ✔ Not sequential Vehicle 3 : 2010-2015 Aston Martin Rapide Vehicle Type : LOW VOLUME VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : Aston Martin has found a defect which relates to motor vehicle safety on range of DB9, DBS, Virage, Rapide and Vanquish vehicles manufactured between the dates of February 2008 to July 2016, which have the 6-Speed Touchtronic II Automatic Transmission [US only vehicles]. The cause of the problem is a communication error between the Engine Control Module (ECM) software and the Transmission Control Module (TCM). This can cause the transmission park pawl to be held out. When the transmission park pawl is held out, this can let the vehicle roll away from its parked position. This problem can occur when all of the following conditions are met: a) the vehicle key is removed from the ignition control and the engine speed is more than 450 rpm; b) the driver does not select Park; c) the driver does not engage the park brake; d) the vehicle is not parked on level ground; and e) there is a communication error between the ECM and the TCM. Products not included do not have 6-Speed Touchtronic II Automatic Transmission Production Dates : MAR 30, 2010 – OCT 03, 2014 VIN Range 1 : Begin : SCFHDDAJ4AAF00068 End : SCFHMDBS7FGF04515 ✔ Not sequential Vehicle 4 : 2012-2012 Aston Martin Virage Vehicle Type : LOW VOLUME VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Aston Martin has found a defect which relates to motor vehicle safety on range of DB9, DBS, Virage, Rapide and Vanquish vehicles manufactured between the dates of Part 573 Safety Recall Report 17V-796 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 February 2008 to July 2016, which have the 6-Speed Touchtronic II Automatic Transmission [US only vehicles]. The cause of the problem is a communication error between the Engine Control Module (ECM) software and the Transmission Control Module (TCM). This can cause the transmission park pawl to be held out. When the transmission park pawl is held out, this can let the vehicle roll away from its parked position. This problem can occur when all of the following conditions are met: a) the vehicle key is removed from the ignition control and the engine speed is more than 450 rpm; b) the driver does not select Park; c) the driver does not engage the park brake; d) the vehicle is not parked on level ground; and e) there is a communication error between the ECM and the TCM. Products not included do not have 6-Speed Touchtronic II Automatic Transmission Production Dates : JAN 24, 2011 – SEP 07, 2012 VIN Range 1 : Begin : SCFFDECN1CGG13330 End : SCFFDEDNXCGH14588 ✔ Not sequential Vehicle 5 : 2014-2014 Aston Martin Vanquish Vehicle Type : LOW VOLUME VEHICLES Body Style : 2-DOOR Power Train : GAS Descriptive Information : Aston Martin has found a defect which relates to motor vehicle safety on range of DB9, DBS, Virage, Rapide and Vanquish vehicles manufactured between the dates of February 2008 to July 2016, which have the 6-Speed Touchtronic II Automatic Transmission [US only vehicles]. The cause of the problem is a communication error between the Engine Control Module (ECM) software and the Transmission Control Module (TCM). This can cause the transmission park pawl to be held out. When the transmission park pawl is held out, this can let the vehicle roll away from its parked position. This problem can occur when all of the following conditions are met: a) the vehicle key is removed from the ignition control and the engine speed is more than 450 rpm; b) the driver does not select Park; c) the driver does not engage the park brake; d) the vehicle is not parked on level ground; and e) there is a communication error between the ECM and the TCM. Products not included do not have 6-Speed Touchtronic II Automatic Transmission Production Dates : OCT 18, 2012 – AUG 15, 2014 VIN Range 1 : Begin : SCFLDCFP4EGJ00061 End : SCFPDCGP8EGK01877 ✔ Not sequential Part 573 Safety Recall Report 17V-796 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The cause of the problem is a communication error between the Engine Control Module (ECM) software and the Transmission Control Module (TCM). This can cause the transmission park pawl to be held out. When the transmission park pawl is held out, this can let the vehicle roll away from its parked position. This problem can occur when all of the following conditions are met: a) the vehicle key is removed from the ignition control and the engine speed is more than 450 rpm; b) the driver does not select Park; c) the driver does not engage the park brake; d) the vehicle is not parked on level ground; and e) there is a communication error between the ECM and the TCM. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the vehicle accidentally moves from the parked position, there is a risk of serious injury to the driver, to other persons in the area, and to property. There are no reports of injuries or death relating from this issue. Description of the Cause : NR Identification of Any Warning that can Occur : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : • In June 2015, Aston Martin received a report of a vehicle in the field rolling away from its parked position. Aston Martin immediately launched an investigation into the subject matter. • The formal investigation determined that there have been other reports of vehicles experiencing the same failure mode. • Aston Martin’s Critical Concerns Review Group met on November 28, 2017, following which a Recall Committee was convened on December 5, 2017. The Recall Committee determined that a safety-related defect exists and that a voluntary safety recall campaign be completed. Following the event in June 2015 an investigation took place and reviewed through our escalation procedure. This led to a CCRG (Critical Concerns Review Group) meeting in May 2016 where it was deemed that there was not enough evidence to indicate a safety defect, however, the CCRG requested further information on the issue. Part 573 Safety Recall Report 17V-796 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Investigations and informal reviews then took place leading to a second CCRG being held in November 2017 which led to the Recall Committee sitting and accepting the CCRG recommendation that a recall would be a prudent precautionary action. The vehicles that have been identified with this issue is as follows, all from the European region: June 2015: MY13 Vanquish – Triggered the investigation. 1 Warranty claim Nov 2014: MY09 DB9 – No warranty claim Jun 2014: MY12 DBS – 1 Warranty claim Description of Remedy : Description of Remedy Program : Aston Martin will update the software for the Transmission Control Module (TCM). How Remedy Component Differs from Recalled Component : Vehicle Software level identifiable through Aston Martin Diagnostic System interrogation Identify How/When Recall Condition was Corrected in Production : Last 6-Speed Touchtronic II Automatic Transmission equipped car was built 01/19/2017 Cars with other Transmission types have different TCM software Recall Schedule : Description of Recall Schedule : Owners will be notified to take their vehicle to an Aston Martin Dealer. The software update for the TCM will be completed at no cost to the owner. Planned Dealer Notification Date : DEC 12, 2017 – DEC 12, 2017 Planned Owner Notification Date : FEB 01, 2018 – FEB 15, 2018 * NR – Not Reported
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