RA-07-0028 – 6-Speed Touchtronic II Automatic Transmission Park Lock Problem – 2009-2016 Aston Martin

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December 11, 2017 NHTSA CAMPAIGN NUMBER: 17V796000

Park Pawl may not Engage, Allowing Vehicle to Move

If the park pawl does not engage and the vehicle is stopped on a slope and exited without the parking brake being applied, the vehicle may unexpectedly roll, increasing the risk of a crash.

 

NHTSA Campaign Number: 17V796

Manufacturer Aston Martin The Americas

Components POWER TRAIN

Potential Number of Units Affected 3,493

 

Summary

Aston Martin The Americas (Aston Martin) is recalling certain 2009-2016 DB9, 2009-2012 DBS, 2010-2015 Rapide, 2012 Virage, and 2014 Vanquish vehicles equipped with a 6-Speed Touchtronic II Automatic Transmission. A communication error between the Engine Control Module (ECM) and the Transmission Control Module (TCM) can cause the transmission park pawl to not engage.

 

Remedy

Aston Martin will notify owners, and dealers will update the TCM software, free of charge. The recall is expected to begin February 1, 2018. Owners may contact Aston Martin customer service at 1-888-923-9988. Aston Martin’s number for this recall is RA-07-0028.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Aston Martin has a Recall

 


SAFETY RECALL ACTION

Reference number: RA-07-0028 Issued: 18 December, 2017
Subject: 6-Speed Touchtronic II Automatic Transmission Park Lock Problem
Model(s): DB9, DBS, Virage, Rapide, Vanquish
VIN range: Refer to the attached list of affected Vehicle Identification Numbers (VINs)
Applicable to: All Dealers
Distribute to: After Sales Manager Warranty Staff

Executive Manager Technician(s)

Service Manager Parts Staff

Sales Manager

 

Attached Documents:

  1. Appendix A – Table that Shows the Quantities of Affected Vehicles.
  2. Copy of the Owner Notification letter for vehicles in RA-07-0028.
  3. Copy of the Change of Keeper or Address form.

 

Reason for this Safety Recall Action NHTSA ID: 17V796

Aston Martin has found a defect which relates to motor vehicle safety on a range of DB9, DBS, Virage, Rapide and Vanquish vehicles manufactured between the dates of February 2008 to July 2016, which have the 6-Speed Touchtronic II Automatic Transmission.

The cause of the problem is a communication error between the Engine Control Module (ECM) software and the Transmission Control Module (TCM). This can cause the transmission park pawl to be held out. When the transmission park pawl is held out, this can let the vehicle to roll away from its parked position.

This problem can occur when all of the following conditions are met:

a) the vehicle key is removed from the ignition control and the engine speed is more than 450 rpm;

b) the driver does not select Park;

c) the driver does not engage the park brake;

d) the vehicle is not parked on level ground; and

e) there is a communication error between the ECM and the TCM.

 

This Safety Recall Action is applicable to the vehicles that follow:

  • DB9 02/2008 – 07/2016
  • DBS 09/2008 – 09/2012
  • Rapide 03/2010 – 10/2014
  • Virage 01/2011 – 09/2012
  • Vanquish 10/2012 – 08/2014

To correct this problem Aston Martin will update the software for the Transmission Control Module (TCM). 

The full list of VINs for the affected vehicles is on the Dealer Communication System (DCS) portal as an attachment to this Safety Recall Action document.

 

PLEASE DO A CHECK OF ALL VEHICLES THAT ARE IN THE AFFECTED VIN LIST

 

Legal Requirements

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a safety recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. Failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonable equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these difficult solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copies of the letters that are being sent to Owners, the Owners are being instructed to contact Aston Martin Customer Service if their Dealer does not correct the condition within three (3) days of the mutually agreed upon service date. If the condition is not corrected within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

IMPORTANT: We remind you that it can be a violation of Section 30120(i) of the Federal Motor Vehicle Safety Act required under this notice if a Dealer sells or leases a vehicle that is covered by this notice without first completing the repair.

 

Communications

We will write to every owner directly to tell them about this Safety Recall Action. A copy of the letter is attached at the end of this Safety Recall Action for your information. There is also a copy of the “Change of Keeper or Address” form.

When the Owner calls to make an appointment, briefly describe the repair which will be done to the Owner’s vehicle and fully explain the reason for this work. Tell the owner that the repair will be done at no cost to them.

Service Reception Desk – Checks you must do before you book the vehicle in.

When you make a reservation for a Customer that you confirm the name and contact details are correct in Aston Martin’s records. To do this, please do the steps that follow:

  1. Enter the vehicle’s 6-digit chassis number into DCS (amdealers.com) and click “Validate” (refer to Figure 1).

click “Validate”

Figure 1

 

  1. Make sure that the vehicle details are correct. If the current owner is correct, no action is necessary.
  2. Make sure that the Customer name is correct. If the data is correct, then no action is necessary.
  3. To update the Customer details, use the search feature to find the customer in your Synergy database (refer to Figure 2).

Synergy database

Figure 2

 

Note: The Customer record and updated details must have been entered into Synergy before you try to transfer the ownership in DCS.

 

  1. If the correct Customer shows, click “confirm”.
  2. If the correct Customer details do not show, click “add new”.

 

Before you start work

Log on to the Online Dealer Warranty (ODW) system. Do the steps that follow:

  1. Select the Warranty Live screen (Outstanding Campaigns Status).
  2. Download the VIN list from DCS and do a check of the VINs in your control.
  3. Find out if there are other open Service Actions (SAs) or Recall Actions (RAs) for the vehicles in the list.
  4. List the SAs and RAs and plan the work so that the Owner only needs to come to your Dealership once.

 

Note: The ODW system operates in real-time. Thus, the online condition shows only the newest Dealer Warranty Claim submissions.

 

Workshop Procedure

CAUTIONS: CONNECT A BATTERY CHARGER TO THE VEHICLE BATTERY DURING THE PROCEDURE THAT FOLLOWS. IF THE VEHICLE BATTERY DISCHARGES DURING THE PROCEDURE, THE

SOFTWARE UPDATE CAN FAIL. THIS CAN CAUSE DAMAGE TO THE TRANSMISSION CONTROL MODULE (TCM).

CONNECT THE AMDS TO AN ELECTRICAL SUPPLY WHEN YOU DO THE PROCEDURE THAT FOLLOWS. IF THE AMDS BATTERY BECOMES DISCHARGED DURING THE SOFTWARE UPDATE, THE UPDATE CAN FAIL AND CAN CAUSE DAMAGE TO THE TCM.

 

  1. Set the ignition to ON but do not start the engine.
  2. Connect the Vehicle Communication Interface (VCI) to the vehicle with the Diagnostic Link Cable (DLC) (refer to Service Bulletin SB-00-0379).
  3. Use AMDS to update the AMDS software to the latest release.
  4. Use AMDS to update the software for the TCM to the latest release.
  1. Use AMDS to do a check and erase applicable Diagnostic Trouble Codes (DTCs).
  2. Set the ignition to OFF and fully remove the vehicle key from the ignition control.
  3. Disconnect the battery charger from the vehicle battery.
  4. Disconnect the AMDS equipment from the electrical

 

Warranty Data

Make sure that you submit your claim in less than 24 hours after the work is completed. The records of your claims are used in the reporting process for the Safety Recall Action that Aston Martin need to submit to the National Highway Traffic Safety Administration.

 

Procedure and Labour Time

Description Labour Time
Update the software for the TCM. 0.2 hours

 

Please Note:

When you have completed this Safety Recall Action, make sure that you make an entry in Section A of the Vehicle Owner’s Guide to show that the procedure is completed.

Appendix A – Table that Shows the Quantities of Affected Vehicles in the US Market Note: Please refer to the list on DCS for the vehicles in your region.

Model Registered & AMLNA Fleet (RA-07-0028) Port & Dealer Not Registered (QN-07-0082) Build Range (MM/YY)
DB9 1462 9 02/08 – 07/16
DBS 382 0 05/08 – 09/12
Rapide 880 1 02/10 – 10/14
Virage 276 0 10/10 – 09/12
Vanquish 483 0 03/12 – 08/14
TOTAL 3483 10 02/08 – 07/16

If you have any questions related to this Recall Action, please contact: Aston Martin Technical Services on: +44 (0) 1926 644720, email: askamtech@astonmartin.com, or contact your After Sales Manager.

The English version of this Recall Action is written in  Simplified Technical English to ASD-STE100™.

 


Chronology :

  • In June 2015, Aston Martin received a report of a vehicle in the field rolling away from its parked position. Aston Martin immediately launched an investigation into the subject matter.
  • The formal investigation determined that there have been other reports of vehicles experiencing the same failure mode.
  • Aston Martin’s Critical Concerns Review Group met on November 28, 2017, following which a Recall Committee was convened on December 5, 2017. The Recall Committee determined that a safety-related defect exists and that a voluntary safety recall campaign be completed.

Following the event in June 2015 an investigation took place and reviewed through our escalation procedure.
This led to a CCRG (Critical Concerns Review Group) meeting in May 2016 where it was deemed that there was not enough evidence to indicate a safety defect, however, the CCRG requested further information on the issue.

Investigations and informal reviews then took place leading to a second CCRG being held in November 2017 which led to the Recall Committee sitting and accepting the CCRG recommendation that a recall would be a prudent precautionary action.

The vehicles that have been identified with this issue is as follows, all from the European region:

June 2015: MY13 Vanquish – Triggered the investigation. 1 Warranty claim

Nov 2014: MY09 DB9 – No warranty claim

Jun 2014: MY12 DBS – 1 Warranty claim

 


20 Affected Products

Vehicles

MAKE MODEL YEAR
ASTON MARTIN DB9 2009-2016
ASTON MARTIN DBS 2009-2012
ASTON MARTIN RAPIDE 2010-2015
ASTON MARTIN VANQUISH 2014
ASTON MARTIN VIRAGE 2012

 


11 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-17V796-2726.pdf 193.359KB

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Defect Notice 573 Report

RCLRPT-17V796-7042.PDF 222.215KB

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Recall Acknowledgement

RCAK-17V796-1607.pdf 246.01KB

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Recall Quarterly Report #1, 2018-1

RCLQRT-17V796-0190.PDF 214.528KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-17V796-2406.pdf 425.683KB

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Recall 573 Report – AMENDMENT 1

RCLRPT-17V796-2232.PDF 222.681KB

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Recall Quarterly Report #2, 2018-2

RCLQRT-17V796-2003.PDF 214.63KB

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Recall Quarterly Report #4, 2018-4

RCLQRT-17V796-7805.PDF 211.459KB

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Recall Quarterly Report #5, 2019-1

RCLQRT-17V796-6610.PDF 211.572KB

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Recall Quarterly Report #3, 2018-3

RCLQRT-17V796-7152.PDF 211.345KB

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Recall Quarterly Report #6, 2019-2

RCLQRT-17V796-4538.PDF 211.661KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=17V796&docType=RCL

 


 

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  • Enhanced Cloud Printing: Combined with real-time data, freeze frame and DTC playback functions, ZM301 can generate QR codes from these data and save them by scanning screenshots with your mobile phone. Simplifying the installation software printing process gives you more convenience and prevents auto repair shops from overcharging, saving you money and time.
  • 50,000+ DTC Lookup: Unlike older models that typically only have 3,000-10,000 DTCs, the ZM301 car code reader is equipped with a database of 50,000+ DTCs. This substantial advantage enables the scanner to better diagnose and resolve vehicle faults, making it an excellent choice for replacing or upgrading existing car scanners.
  • Convenient Shortcut Functions: More shortcut keys for more convenient operation. Equipped with 4 commonly used function shortcut keys, you can check the car's VIN number and view the DTC fault code definition. I/M can quickly retrieve the car's MIL status. PT is performance test, which can help you check the car's acceleration, braking distance and horsepower test.
  • Compatible with 98% of Vehicles: ZM301 OBDII scanner diagnostic tool is compatible with most cars manufactured after 1996 in the USA, 2002 in Europe, and 2008 in Asia. If your car features a 16-pin OBD2 port and was produced within the specified timeline, it is likely compatible. However, please note that it is not compatible with new energy vehicles, hybrid vehicles, or models that do not comply with the OBD2 protocol.
SaleBestseller No. 8
FOXWELL Car Scanner NT604 Elite OBD2 Scanner ABS SRS Transmission, Check Engine Code Reader,Diagnostic Scan Tool with SRS Airbag Scanner, Car Diagnostic Scanner for All Cars with Battery Test
  • 【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
  • 【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
  • 【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
  • 【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
  • 【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
Bestseller No. 9
ANCEL AD310 Classic Enhanced Universal OBD II Scanner Car Engine Fault Code Reader CAN Diagnostic Tool for All OBD2 Vehicles Since 1996 & Newer (Black)
  • CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on, quickly read and clear diagnostic trouble codes, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information. Instead of taking car to mechanic shop, you can use it to check the trouble code and show code definition by yourself.
  • Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed device with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
  • Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble codes in seconds. If you want to find out the cause of the check engine light, this device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
  • OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. This is not the case with the AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Check compatibility with your vehicle model before purchasing.
  • Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.
SaleBestseller No. 10
BLCKTEC 440 Bluetooth OBD2 Scanner Diagnostic Tool - Car Code Reader and Scanner for Car - Comes with Live Data - Battery/Charging System Test - Works for All OBD Compliant Cars 1996 & Newer
  • [Effortless Vehicle Health Management] - Master your vehicle’s diagnostics with the blcktec 440 obd2 scanner, the ultimate tool in car maintenance. This car check engine code reader not only simplifies the process of reading and clearing trouble codes but also enhances your diagnostic capabilities by providing comprehensive emissions readiness and system resets. It’s the go-to device for turning off CEL efficiently.
  • [Precision Monitoring & Analysis] - Elevate your diagnostic experience with our OBD2 scanner’s live data graphing feature. Perfect for in-depth monitoring of your vehicle's real-time performance, this tool ensures you receive accurate error code interpretations for a broad range of vehicles including cars, SUVs, light trucks, and 12V diesels equipped with OBD2. A must-have for optimal vehicle performance assessment.
  • [Expert-Recommended Tool] - Embrace the 440, a scanner for car diagnostics endorsed by leading mechanics for its superior capabilities. With its patented design, vibrant 2.8" color screen, and printer compatibility for easy report sharing, this scanner is a staple in professional DIY toolkits. It includes free lifetime updates and expert support, ensuring it’s a valued part of your diagnostic equipment.
  • [Streamlined Smog Preparation] - Get smog test ready with the blcktech 440 code reader for cars and trucks. Designed for efficiency, its user-friendly I/M readiness hotkeys paired with clear, color-coded LEDs provide instant readiness status, making it an indispensable tool for emissions testing. Ideal for both novices and professionals, it simplifies compliance and enhances diagnostic workflows.
  • [Plug-and-Play Convenience] - Ready to use right out of the box, the BLCKTEC OBD scanner powers up directly from your vehicle’s 16-pin DLC—no batteries needed. An essential tool for every toolbox, this scanner for car maintenance is ideal for both home mechanics and automotive DIYers, offering reliable diagnostics without the hassle.

Last update on 2024-07-27 / Affiliate links / Images from Amazon Product Advertising API

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