RA-07-0028 – 6-Speed Touchtronic II Automatic Transmission Park Lock Problem – 2009-2016 Aston Martin

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December 11, 2017 NHTSA CAMPAIGN NUMBER: 17V796000

Park Pawl may not Engage, Allowing Vehicle to Move

If the park pawl does not engage and the vehicle is stopped on a slope and exited without the parking brake being applied, the vehicle may unexpectedly roll, increasing the risk of a crash.


NHTSA Campaign Number: 17V796

Manufacturer Aston Martin The Americas

Components POWER TRAIN

Potential Number of Units Affected 3,493



Aston Martin The Americas (Aston Martin) is recalling certain 2009-2016 DB9, 2009-2012 DBS, 2010-2015 Rapide, 2012 Virage, and 2014 Vanquish vehicles equipped with a 6-Speed Touchtronic II Automatic Transmission. A communication error between the Engine Control Module (ECM) and the Transmission Control Module (TCM) can cause the transmission park pawl to not engage.



Aston Martin will notify owners, and dealers will update the TCM software, free of charge. The recall is expected to begin February 1, 2018. Owners may contact Aston Martin customer service at 1-888-923-9988. Aston Martin’s number for this recall is RA-07-0028.



Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.


Check if your Aston Martin has a Recall



Reference number: RA-07-0028 Issued: 18 December, 2017
Subject: 6-Speed Touchtronic II Automatic Transmission Park Lock Problem
Model(s): DB9, DBS, Virage, Rapide, Vanquish
VIN range: Refer to the attached list of affected Vehicle Identification Numbers (VINs)
Applicable to: All Dealers
Distribute to: After Sales Manager Warranty Staff

Executive Manager Technician(s)

Service Manager Parts Staff

Sales Manager


Attached Documents:

  1. Appendix A – Table that Shows the Quantities of Affected Vehicles.
  2. Copy of the Owner Notification letter for vehicles in RA-07-0028.
  3. Copy of the Change of Keeper or Address form.


Reason for this Safety Recall Action NHTSA ID: 17V796

Aston Martin has found a defect which relates to motor vehicle safety on a range of DB9, DBS, Virage, Rapide and Vanquish vehicles manufactured between the dates of February 2008 to July 2016, which have the 6-Speed Touchtronic II Automatic Transmission.

The cause of the problem is a communication error between the Engine Control Module (ECM) software and the Transmission Control Module (TCM). This can cause the transmission park pawl to be held out. When the transmission park pawl is held out, this can let the vehicle to roll away from its parked position.

This problem can occur when all of the following conditions are met:

a) the vehicle key is removed from the ignition control and the engine speed is more than 450 rpm;

b) the driver does not select Park;

c) the driver does not engage the park brake;

d) the vehicle is not parked on level ground; and

e) there is a communication error between the ECM and the TCM.


This Safety Recall Action is applicable to the vehicles that follow:

  • DB9 02/2008 – 07/2016
  • DBS 09/2008 – 09/2012
  • Rapide 03/2010 – 10/2014
  • Virage 01/2011 – 09/2012
  • Vanquish 10/2012 – 08/2014

To correct this problem Aston Martin will update the software for the Transmission Control Module (TCM). 

The full list of VINs for the affected vehicles is on the Dealer Communication System (DCS) portal as an attachment to this Safety Recall Action document.




Legal Requirements

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a safety recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. Failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonable equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these difficult solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copies of the letters that are being sent to Owners, the Owners are being instructed to contact Aston Martin Customer Service if their Dealer does not correct the condition within three (3) days of the mutually agreed upon service date. If the condition is not corrected within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

IMPORTANT: We remind you that it can be a violation of Section 30120(i) of the Federal Motor Vehicle Safety Act required under this notice if a Dealer sells or leases a vehicle that is covered by this notice without first completing the repair.



We will write to every owner directly to tell them about this Safety Recall Action. A copy of the letter is attached at the end of this Safety Recall Action for your information. There is also a copy of the “Change of Keeper or Address” form.

When the Owner calls to make an appointment, briefly describe the repair which will be done to the Owner’s vehicle and fully explain the reason for this work. Tell the owner that the repair will be done at no cost to them.

Service Reception Desk – Checks you must do before you book the vehicle in.

When you make a reservation for a Customer that you confirm the name and contact details are correct in Aston Martin’s records. To do this, please do the steps that follow:

  1. Enter the vehicle’s 6-digit chassis number into DCS (amdealers.com) and click “Validate” (refer to Figure 1).

click “Validate”

Figure 1


  1. Make sure that the vehicle details are correct. If the current owner is correct, no action is necessary.
  2. Make sure that the Customer name is correct. If the data is correct, then no action is necessary.
  3. To update the Customer details, use the search feature to find the customer in your Synergy database (refer to Figure 2).

Synergy database

Figure 2


Note: The Customer record and updated details must have been entered into Synergy before you try to transfer the ownership in DCS.


  1. If the correct Customer shows, click “confirm”.
  2. If the correct Customer details do not show, click “add new”.


Before you start work

Log on to the Online Dealer Warranty (ODW) system. Do the steps that follow:

  1. Select the Warranty Live screen (Outstanding Campaigns Status).
  2. Download the VIN list from DCS and do a check of the VINs in your control.
  3. Find out if there are other open Service Actions (SAs) or Recall Actions (RAs) for the vehicles in the list.
  4. List the SAs and RAs and plan the work so that the Owner only needs to come to your Dealership once.


Note: The ODW system operates in real-time. Thus, the online condition shows only the newest Dealer Warranty Claim submissions.


Workshop Procedure





  1. Set the ignition to ON but do not start the engine.
  2. Connect the Vehicle Communication Interface (VCI) to the vehicle with the Diagnostic Link Cable (DLC) (refer to Service Bulletin SB-00-0379).
  3. Use AMDS to update the AMDS software to the latest release.
  4. Use AMDS to update the software for the TCM to the latest release.
  1. Use AMDS to do a check and erase applicable Diagnostic Trouble Codes (DTCs).
  2. Set the ignition to OFF and fully remove the vehicle key from the ignition control.
  3. Disconnect the battery charger from the vehicle battery.
  4. Disconnect the AMDS equipment from the electrical


Warranty Data

Make sure that you submit your claim in less than 24 hours after the work is completed. The records of your claims are used in the reporting process for the Safety Recall Action that Aston Martin need to submit to the National Highway Traffic Safety Administration.


Procedure and Labour Time

Description Labour Time
Update the software for the TCM. 0.2 hours


Please Note:

When you have completed this Safety Recall Action, make sure that you make an entry in Section A of the Vehicle Owner’s Guide to show that the procedure is completed.

Appendix A – Table that Shows the Quantities of Affected Vehicles in the US Market Note: Please refer to the list on DCS for the vehicles in your region.

Model Registered & AMLNA Fleet (RA-07-0028) Port & Dealer Not Registered (QN-07-0082) Build Range (MM/YY)
DB9 1462 9 02/08 – 07/16
DBS 382 0 05/08 – 09/12
Rapide 880 1 02/10 – 10/14
Virage 276 0 10/10 – 09/12
Vanquish 483 0 03/12 – 08/14
TOTAL 3483 10 02/08 – 07/16

If you have any questions related to this Recall Action, please contact: Aston Martin Technical Services on: +44 (0) 1926 644720, email: askamtech@astonmartin.com, or contact your After Sales Manager.

The English version of this Recall Action is written in  Simplified Technical English to ASD-STE100™.


Chronology :

  • In June 2015, Aston Martin received a report of a vehicle in the field rolling away from its parked position. Aston Martin immediately launched an investigation into the subject matter.
  • The formal investigation determined that there have been other reports of vehicles experiencing the same failure mode.
  • Aston Martin’s Critical Concerns Review Group met on November 28, 2017, following which a Recall Committee was convened on December 5, 2017. The Recall Committee determined that a safety-related defect exists and that a voluntary safety recall campaign be completed.

Following the event in June 2015 an investigation took place and reviewed through our escalation procedure.
This led to a CCRG (Critical Concerns Review Group) meeting in May 2016 where it was deemed that there was not enough evidence to indicate a safety defect, however, the CCRG requested further information on the issue.

Investigations and informal reviews then took place leading to a second CCRG being held in November 2017 which led to the Recall Committee sitting and accepting the CCRG recommendation that a recall would be a prudent precautionary action.

The vehicles that have been identified with this issue is as follows, all from the European region:

June 2015: MY13 Vanquish – Triggered the investigation. 1 Warranty claim

Nov 2014: MY09 DB9 – No warranty claim

Jun 2014: MY12 DBS – 1 Warranty claim


20 Affected Products


ASTON MARTIN DB9 2009-2016


11 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-17V796-2726.pdf 193.359KB

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Defect Notice 573 Report

RCLRPT-17V796-7042.PDF 222.215KB

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Recall Acknowledgement

RCAK-17V796-1607.pdf 246.01KB

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Recall Quarterly Report #1, 2018-1

RCLQRT-17V796-0190.PDF 214.528KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-17V796-2406.pdf 425.683KB

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Recall 573 Report – AMENDMENT 1

RCLRPT-17V796-2232.PDF 222.681KB

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Recall Quarterly Report #2, 2018-2

RCLQRT-17V796-2003.PDF 214.63KB

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Recall Quarterly Report #4, 2018-4

RCLQRT-17V796-7805.PDF 211.459KB

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Recall Quarterly Report #5, 2019-1

RCLQRT-17V796-6610.PDF 211.572KB

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Recall Quarterly Report #3, 2018-3

RCLQRT-17V796-7152.PDF 211.345KB

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Recall Quarterly Report #6, 2019-2

RCLQRT-17V796-4538.PDF 211.661KB

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  • 👍【Car Scanner Diagnostic offers Convenient Data Printing】The code reader for car offers advanced features such as live data and DTC replay combined with printing function, Connect the OBD2 scanner to your computer to easily print fault data, empowering you to prevent random charges at car repair shops and save valuable time and money. Additionally, WEJOWE offer lifetime free upgrades for the device, ensuring you always have access to the latest features and improvements.
  • 💯【Super Compact & What You Will Get】 The OBD2 scanner tool is easy to carrying and storage,With each package, you will receive a canvas storage bag for convenient storage and a Type-C cable to connect to your computer.And we offer 60-day return policy and 3-year replacement service, ensuring your satisfaction and peace of mind.
SaleBestseller No. 10
ANCEL AD310 Classic Enhanced Universal OBD II Scanner Car Engine Fault Code Reader CAN Diagnostic Tool for All OBD2 Vehicles Since 1996 & Newer (Black)
  • CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on, quickly read and clear diagnostic trouble codes, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information. Instead of taking car to mechanic shop, you can use it to check the trouble code and show code definition by yourself.
  • Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed device with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
  • Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble codes in seconds. If you want to find out the cause of the check engine light, this device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
  • OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. This is not the case with the AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Check compatibility with your vehicle model before purchasing.
  • Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.

Last update on 2024-05-27 / Affiliate links / Images from Amazon Product Advertising API

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